Last Friday, 7 days ago, I deposited 10,000 CLAMs to poloniex. My account was only credited for 200 CLAMs. I made a ticket but my account still wasn't credited.
I have been asking in the on-site chat for help and have been promised that it will be sorted out "as soon as possible", but still nothing happens.
I have tried talking to OldManKidd on IRC. He told me that busoni would "resolve that for you and get back to you as soon as possible", but that was days ago now.
At the time of my deposit the 10,000 CLAMs were worth 21 BTC. Now they are worth 12 BTC. This delay has cost me 9 BTC already. I deposited because the price was peaking and wanted to take advantage of it. I didn't expect the deposit to take a week to happen!
The ticket number is #67593.
Is there any way I can get in touch with someone at Poloniex who can help me?
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Edit:
Please note: if you need support, the fastest way to get it is to open a ticket at poloniex.freshdesk.com. Please include all relevant information, e.g. txid for deposits, exact amounts, etc. And please, don't open multiple tickets with the same problem, or send the same issue to several different places. It will only slow things down.
Oops, I only just noticed that part. I hope this post didn't slow things down further.
I will monitor this thread and respond to your questions and feedback. If there is anything you have always wanted to see in an exchange, please let us know!
I would recommend focusing on the basics. Get deposits and withdrawals working well rather than adding fluff like margin trading, lending, etc. It's not unusual to see people complaining about "stuck withdrawals" or late deposits. It makes the site feel unprofessional when users are kept waiting for what should be simple operations to happen.