Topic: Announcement: Bitmain launches AntMiner solution, 0.68 J/GH on chip - page 125. (Read 368268 times)

Well, i don't like to whine, but here is my experience that i want to share.
First i ordered two units on 10 dec for 4.25 btc, and i can't receive package because of local ups/customs asking additional docs that i can't obtain, so miners likely to be sended back (or even destroyed!) Sushi stated, that they can be a subject of china high import fees if returned. So now they are like "schrodinger's miners" between russia and china customs and i don't know yet if that 8.5btc would return to me at least partially, not even to say about ROI.
Second, i ordered on 25 dec another 2 miners for 3.15 btc from this GB with hosting option to partially compensate previous fail. Now i think that it was the second fail in a row, as hosting still not started! I already trying to communicate with sushi, and last reply regarding this question was on 7 jan where he asks me to supply pool/worker info (i re-sended the email with that info 3 times already, still no reply and no workers connected to the pool!).
In general, i understand that in the first case he sended units in time and customs issues is out of his responsibility. But it would be good if he at least try to offer some kind of workaround, as all benefits of early shipping is lost with the price of 4.25 btc per unit that is still not received. And current situation with hosting is only makes the things worse.

Hi, thank you for letting us know the situation. Unfortunately, we have no control over your country's customs action. You can send it back to China if you'd like but you must pay the return shipping fee. As Antminer was sold as NO REFUND, we can't issue you the refund but offer an option to be hosted. There will be no refund on customs related delay or intercepted packages, however, if it was returned to China, we will place your antminer on our hosting plan. (0.60 BTC per miner for 3 months) We will fight with Chinese Customs to lower the import tax as much as we could, but if it's expensive then we will ask you if you want to pay that or be destroyed. Future discount wise, we will provide some discount on future hosting plan purchases as we will not send you any more miners until you resolve your country's customs issues. Even we give you a discounted antminer, if it get held in the customs it will be a waste. We checked if Sushi processed your order in timely manner and it showed payment was received and shipping instruction was received and your Antminer were sent on time, but your country's law stopped UPS from delivering them to you. This is out of our control and it's something we can be responsible for. But if there are additional documents that we can provide, please let us know. We receive a lot of request for fake invoice, fake letters, fake website, fake Paypal transactions and that are something we CAN NOT do to get Antminer pass the customs.

With best regards,
Customer Service

My didn't come with the PCI_E connectors 

My S1 purchased on Saturday arrived today and has been mining a few hours on P2Pool.

The inclusion of the PCI-E connectors was a nice improvement over the early hardware, I was surprised at how much time it saved.

No Photoshop. I already sent a bug report the day they release the site but they explained to me that its normal?
Anyway, Bitmain can contact me again via PM or email. If not, maybe ill explain it to you.

Huh,
did you photoshop that?
It won't let me add S1's to my shopping cart