Can you explain the secrecy behind the names of people at the company?
There are several factors involved, but the short version is that having experienced some of the "stalking" we internet denizens tend to do when our ire is up, they are somewhat reluctant to put their privacy and sanity at risk. Additionally, they are fairly private people and have obligations outside of bitcoin that they do not necessarily wish to mix with the bitcoin world a this time.
Keep in mind, if you are not familiar with online forums and the kind of "communication" that goes on in them, especially the wild west forums like Bitcointalk.org, it can be a horrifying place to otherwise uninitiated individuals. As open and welcoming as we are, we are still an insular world that is hard to really break into, especially when you come bearing the seemingly impossible claims.
what does your new found status as COO allow you to do or better yet what will you be planning to accomplish in this role?
First and foremost, I'm going to get customer service on track and then get production optimized and producing units as fast as possible. I will also be examining our supply chain and getting that beefed up so we can meet demand going forward. Delayed hardware is easier to swallow when you at least know what's going on. Waiting weeks for an answer is not pleasant for anyone involved, so that will be the main area of focus in the immediate future.
That's what I'm talkin' about! Finally, Josh is taking control of BFL and setting it on a straight path. I honestly now foresee all the backorders out the door by the end of September.
Well done, Josh!
The post I quoted was from 3 days ago. Don't know how I missed it.
Seeing that all is now well at BFL, I demand that all people immediately stop requesting refunds. In fact, order more product, thus showing the world what a viable Bitcoin company looks like.
Unless I'm missing something, my crusade again BFL will end here and now.