I'm running the desktop wallet without problems so I hope you will do the same soon and stop using the cloud wallet when you depends on a 3rd wheel in order to poses what is yours <3 .
I finally got another e-mail back this morning. I have received the coins back. Tried to do the withdrawal again and the e-mail came in instantly and had no problems this time around. I'm certain it was just a problem with their e-mail server not sending out the e-mail. All is good now.
Glad that everything worked well in the end. I was worried as well because I'm thinking to buy a full masternode and I don't want to have such problems. Yea it was an email server provider issue but it took some days until it got solved...what if it was in the bull run this problem ? And you have missed to sell on a better price ?