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Topic: ANTMINER S5+ is available to order, 7.722TH/S 0.445J/GH - page 6. (Read 40128 times)

legendary
Activity: 1456
Merit: 1000
I think my S5+ controller has now died. I've operated dozens of S5's for a LONG time. This is the first time I've run into this issue with a controller. I even took special care with my S5+ to make sure it was run in an extra cool environment. Very disappointing.

That is not good to hear :/.  Good thing is they should have them as S7 appears to use same controller.

I still have had no issues.   I do keep have a decent amount of CFM from fan's pushing air through my miners.   Not sure if that is making any difference but I like it and it's made my other miners make it through summer mining.
yxt
legendary
Activity: 3528
Merit: 1116
..........
Today at 14:07
Hi Tupsu....

Sorry to hear that. I hate to do this but I have to send you to [email protected] as your Order ID does not qualify for the local EU warranty.

I see the good temperature and right frequency with 1 missing "o" and 1 "x".

.....................

Today at 14:16
What does this mean?

your Order ID does not qualify for the local EU warranty.

I ordered straight from bitmaintech.com site and live in EU. Estonia.
Order ID:
001201508141137587748nU65cmY0690

BITMAIN Order Shipped
Order ID: 001201508141137587748nU65cmY0690 Date: 2015-08-14 11:38:00 Total: 18.958 BTC Payment method: Bitcoin Payment

Then who is at all qualified for local EU warranty?
And what does this mean?
donator
Activity: 4760
Merit: 4323
Leading Crypto Sports Betting & Casino Platform
I think my S5+ controller has now died. I've operated dozens of S5's for a LONG time. This is the first time I've run into this issue with a controller. I even took special care with my S5+ to make sure it was run in an extra cool environment. Very disappointing.
legendary
Activity: 1666
Merit: 1185
dogiecoin.com
I'm still interested in parting ways with an S5+ if anyone wanted one.  Preferably in the US for shipping reasons.
I'd consider it to do a review I guess. I don't like missing models out, PM me.
newbie
Activity: 16
Merit: 0
I am looking for one coupon for s7 User ID: david99  Thank You
legendary
Activity: 3892
Merit: 4331
Anybody of S5+ buyers who will not use a S7 coupon or have extra-pm me if you can spare (for a price, if needed).
thanks
hero member
Activity: 742
Merit: 500
you got mp! i mean pm! Grin
donator
Activity: 4760
Merit: 4323
Leading Crypto Sports Betting & Casino Platform
Anybody looking to buy an S5+? PM me.
legendary
Activity: 1218
Merit: 1003
Hi guys got my s5+ unit got to say overall very disappointing, powered up my unit and it caught on fire, half of the heat sinks have fallen off during transport from china would have thought that bitmain would do a better job now im waiting for a response from them.



3. In some cases, the warranty will be void, but Bitmain can still do repairs at
your own expense if requested. The following events will void the warranty:

a. Customer removes/replaces any components by himself without receiving
permission from Bitmain first;
b. Damage caused by electrical surges, lightning, or inadequate power supply;
c. Burnt parts on hash boards or chips;
d. Miner/boards/components damage due to water immersion or corrosion due to
wet environment.
legendary
Activity: 1218
Merit: 1003
You do not lose the entire blade every time.  Depends on how the chip was lost or what chip were lost, it could be a total loss, but not because you lost one chip doesn't make it automatically lose the whole hashing PCB.  Yes it can be but based on your Miner Status Page, you did not lose the whole hash PCB.


From my 3 x S5+ working normaly only one, as it should be mine.

Last miner was with broken fan.  and it turned out that there was a not working blade.



I took the fan from another S5+ and  A broken fan-sided last blade  is  broken.




At first it was only 1 missing ASIC , like the the second miner.



So I already know that a single ASIC loss may be the loss of the entire blade.

Therefore, I paid 7500 USD and got
one just [non]broken miner, that can immediately break one blade  
one just broken with transport ,
and  one 100% working miner.

All they had mined for at least a month, if not more, before selling
hero member
Activity: 588
Merit: 500
In general if a chip fails you will loose all of the chips after it in the chain. The chain continues to work because there are two chips at each stage plus a resistor in parallel with them, this keeps the chain powered, however dependant on the fault the other signals are not passed through. So this could be last chip in the chain or could be any chip if the chip that is not recognised is still passing the other signal through.

Rich

donator
Activity: 792
Merit: 510
You do not lose the entire blade every time.  Depends on how the chip was lost or what chip were lost, it could be a total loss, but not because you lost one chip doesn't make it automatically lose the whole hashing PCB.  Yes it can be but based on your Miner Status Page, you did not lose the whole hash PCB.

Please follow the warranty document included with your S5+ shipment.  

FYI: https://bitmain.zendesk.com/hc/en-us/article_attachments/203226375/S5__brief_user_guide_and_warranty.pdf

(Please do not shoot the messenger...  Please!!!)



What impact does the one missing Asic in string design?
When I lose the entire blade?




1 asic lost, 1 asic with x
legendary
Activity: 1218
Merit: 1003
What impact does the one missing Asic in string design?
When I lose the entire blade?




1 asic lost, 1 asic with x
legendary
Activity: 1218
Merit: 1003

............
How did they treat you so far with RMA?

New Day. New faulty S5+ miner  board.



1 asic lost, 1 asic with x

Bitmain zendesk refused from warranty

S5+ warranty reguest
Today at 12:46

Hi,
My S5+ blade lost one ASIC# from 48 left 47 and another asic shows x


Order ID: 001201508141137587748nU65cmY0690
Date: 2015-08-14 11:38:00
Send Details
AntMiner S5+ Batch 1 × 2
Date 2015-08-17 12:24:10
..........
Today at 14:07
Hi Tupsu....

Sorry to hear that. I hate to do this but I have to send you to [email protected] as your Order ID does not qualify for the local EU warranty.

I see the good temperature and right frequency with 1 missing "o" and 1 "x".

.....................

Today at 14:16
What does this mean?

your Order ID does not qualify for the local EU warranty.

I ordered straight from bitmaintech.com site and live in EU. Estonia.
Order ID:
001201508141137587748nU65cmY0690

BITMAIN Order Shipped
Order ID: 001201508141137587748nU65cmY0690 Date: 2015-08-14 11:38:00 Total: 18.958 BTC Payment method: Bitcoin Payment

.........................................................
Today at 14:54

It means...

https://bitmaintech.com/productDetail.htm?pid=0002015081407532655504JMKzsM067B

Customer must return the defective parts at own expense after opening a support ticket and troubleshooting with Bitmain's instructions.

And more than likely return instruction be either 2 chips are within the +-5% capacity or return the item at your own expense to the following address...

Name: MS Gao
Phone: +86 13312919190
Address: 20#Yumin Road Shajing Town Baoan Dist Shenzhen
City: Guangdong, Shenzhen
Country: China
Post code: 518104

But, But, But, we are happy to assist you with anything else or to trouble shoot this!

I'm sure you are familier with Antminer, so hard power off, let it sit for a few minutes, and let it cool down and power it back on may fix the problem. I see it is up for 11 minutes, so I know you probably restarted it.
.......................................

Today at 14:56



But please send email to [email protected] requesting RMA/Warranty case.

Please see attached PDF for more details.
📎 S5 brief user guide and warranty.pdf (100 KB)
Code:
Dear Customers,
Bitmain would like to extend our humble gratitude for your purchase of the
AntMiner S5+!
Below is some brief info about miners and some notes when setting up
miners.
This AntMiner S5+ contains a total of nine (9) hashing boards. Each board is powered
via 3 PCI-e slots, and the control board is powered by one PCI-e slot, for a total of 28
PCI-e connectors. The total power consumption of this machine is 3436 watts. Each
hash board consumes approximately 385 watts, with a rated voltage of 12V & 32
amperes. Powering this machine with standard server PSUs will result in an
at-the-wall power consumption of approximately 3600 watts (400W per board).
Before powering this machine, you should perform a visual inspection of the device
and the individual hashing boards. If you discover that any of the heat sinks have
become loose in transit, or have fallen off entirely, please return the board in question
to our after-sales center in Shenzhen, China. Using a faulty board could cause further
damages to the unit.
Please pay particular attention to the following before powering this
device:
1. Each hashing board contains 3 PCI-e ports, all three are required to power the
board. You can use one PSU to power multiple boards, but do not attempt to power
one board with two PSUs. We recommend the use of high output PSUs for powering
this device. Each board is with 400W power consumption, a 750-watt device can only
support one hash board and is insufficient to power two boards. An 850 or 900 watt
power supply can easily power two boards. Attempting to power a single board
with more than one power supply could cause irreparable damage to the
machine.
2. Inspect that all cables are properly connected. Make sure that they are firmly
attached, and in the proper alignment.
3. When powering the device up, please be sure to power the hash boards first and
the control board only after the hash boards have been powered.
5. The total current of the S5+ is 16A, but most home power sockets only supply 10A.
For your safety, if operating the S5+ at home, please power it via two sockets
located on separate power rails. If you are unfamiliar with residential electricity
wiring, we recommend that you do not use this machine for home mining.
6. When setting up the device, please leave considerable space between the power
supplies and the miner. If the miner temperature exceeds 80 degrees celsius, it will
enter protection mode and stop hashing.
7. The S5+ uses DHCP to acquire an IP address. The default login username and
password are both "root"
Below is the steps to request RMA within warranty.
If miners won’t work well, please write to [email protected] with original order
id and some details & screenshot of Miner status as reference. After some trouble
shootings to confirm the defective part, please kindly return the part to factory for
double check.
1. A 90-day warranty is provided starting from the shipping date. Overclocking the
miner will void the warranty immediately.
2. All sales are final. No refunds will be given. Defective machines can be
repaired for free under the Bitmain warranty policy. In the event of a voided warranty,
Bitmain can still help repair your machine at the cost of parts and labor...
3. In some cases, the warranty will be void, but Bitmain can still do repairs at
your own expense if requested. The following events will void the warranty:
a. Customer removes/replaces any components by himself without receiving
permission from Bitmain first;
b. Damage caused by electrical surges, lightning, or inadequate power supply;
c. Burnt parts on hash boards or chips;
d. Miner/boards/components damage due to water immersion or corrosion due to
wet environment.
4. After opening a support ticket and troubleshooting with Bitmain's instructions,
customer must cover shipping the defective part to Bitmain, while Bitmain will cover
return shipping within the warranty period. Bitmain does not offer compensation for
revenues lost as a result of hardware not in use or delay caused by customs.
Address to return defective part, make sure to mark it as Warranty part. Be sure to
provide the tracking number after you ship it out.
Name: MS Gao
Phone: +86 13312919190
Address: 20#Yumin Road Shajing Town Baoan Dist Shenzhen
City: Guangdong, Shenzhen
Country: China
Post code: 518104
Bitmain Sales:
Name Email Skype ID
Sharif(Russian Speaker) [email protected] bitmain_sharif
Yanhua [email protected] qinyanhuahb
Sherry [email protected] sherry.bitmain

Today at 15:25
Thank you. Posted a warning to other buyers.

https://bitcointalk.org/index.php?topic=1152746.new#new

member
Activity: 84
Merit: 10
i belive that the fact that the roi can be over 1 year its a very unusuall to invest even just for staing with the miner after and got deprecated over 1 year but ok if does not have those erros that you claim into the po box trasportations it can be good not for me im slow low investment but i find appealing to mine btc at the speed of 7.2TB
legendary
Activity: 3654
Merit: 8909
https://bpip.org
Be aware that the hacker is trying to log on multiple platform.
I have 2FA and did change all my password but be careful.
Here is the ip of the person that try to connect to my account.
37.215.79.208

Interesting. I tried honeypotting with a new empty account and there was no attempt to log in yet.
legendary
Activity: 1456
Merit: 1000
legendary
Activity: 1484
Merit: 1004
legendary
Activity: 1456
Merit: 1000

broken fans is one thing but having the unit catch on fire and heat sinks not suck on with enough thermal past is another thing keep in mind these units are valued at $2300 usd

There need not be a single drop of thermal grease.
They are glued with thermal glue.
Edit. Older version is still with termo pads.

I bought them 3pc, so I know very well the price.

I am surprised it seems like a few want to have a big flaw.  But the S5+ really is just a better designed unit then the S5.  I have no doubt it cost more money to make the casing and fans, but it was worth it.

Sadly I think good chance 1 batch was it for these guys.  Guess we will see if they use design again with new chips hopefully one day.
legendary
Activity: 1218
Merit: 1003

broken fans is one thing but having the unit catch on fire and heat sinks not suck on with enough thermal past is another thing keep in mind these units are valued at $2300 usd

There need not be a single drop of thermal grease.
They are glued with thermal glue.
Edit. Older version is still with termo pads.

I bought them 3pc, so I know very well the price.
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