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Topic: ANTMINER S5+ is available to order, 7.722TH/S 0.445J/GH - page 6. (Read 40193 times)

hero member
Activity: 588
Merit: 500
In general if a chip fails you will loose all of the chips after it in the chain. The chain continues to work because there are two chips at each stage plus a resistor in parallel with them, this keeps the chain powered, however dependant on the fault the other signals are not passed through. So this could be last chip in the chain or could be any chip if the chip that is not recognised is still passing the other signal through.

Rich

donator
Activity: 792
Merit: 510
You do not lose the entire blade every time.  Depends on how the chip was lost or what chip were lost, it could be a total loss, but not because you lost one chip doesn't make it automatically lose the whole hashing PCB.  Yes it can be but based on your Miner Status Page, you did not lose the whole hash PCB.

Please follow the warranty document included with your S5+ shipment.  

FYI: https://bitmain.zendesk.com/hc/en-us/article_attachments/203226375/S5__brief_user_guide_and_warranty.pdf

(Please do not shoot the messenger...  Please!!!)



What impact does the one missing Asic in string design?
When I lose the entire blade?




1 asic lost, 1 asic with x
legendary
Activity: 1218
Merit: 1003
What impact does the one missing Asic in string design?
When I lose the entire blade?




1 asic lost, 1 asic with x
legendary
Activity: 1218
Merit: 1003

............
How did they treat you so far with RMA?

New Day. New faulty S5+ miner  board.



1 asic lost, 1 asic with x

Bitmain zendesk refused from warranty

S5+ warranty reguest
Today at 12:46

Hi,
My S5+ blade lost one ASIC# from 48 left 47 and another asic shows x


Order ID: 001201508141137587748nU65cmY0690
Date: 2015-08-14 11:38:00
Send Details
AntMiner S5+ Batch 1 × 2
Date 2015-08-17 12:24:10
..........
Today at 14:07
Hi Tupsu....

Sorry to hear that. I hate to do this but I have to send you to [email protected] as your Order ID does not qualify for the local EU warranty.

I see the good temperature and right frequency with 1 missing "o" and 1 "x".

.....................

Today at 14:16
What does this mean?

your Order ID does not qualify for the local EU warranty.

I ordered straight from bitmaintech.com site and live in EU. Estonia.
Order ID:
001201508141137587748nU65cmY0690

BITMAIN Order Shipped
Order ID: 001201508141137587748nU65cmY0690 Date: 2015-08-14 11:38:00 Total: 18.958 BTC Payment method: Bitcoin Payment

.........................................................
Today at 14:54

It means...

https://bitmaintech.com/productDetail.htm?pid=0002015081407532655504JMKzsM067B

Customer must return the defective parts at own expense after opening a support ticket and troubleshooting with Bitmain's instructions.

And more than likely return instruction be either 2 chips are within the +-5% capacity or return the item at your own expense to the following address...

Name: MS Gao
Phone: +86 13312919190
Address: 20#Yumin Road Shajing Town Baoan Dist Shenzhen
City: Guangdong, Shenzhen
Country: China
Post code: 518104

But, But, But, we are happy to assist you with anything else or to trouble shoot this!

I'm sure you are familier with Antminer, so hard power off, let it sit for a few minutes, and let it cool down and power it back on may fix the problem. I see it is up for 11 minutes, so I know you probably restarted it.
.......................................

Today at 14:56



But please send email to [email protected] requesting RMA/Warranty case.

Please see attached PDF for more details.
📎 S5 brief user guide and warranty.pdf (100 KB)
Code:
Dear Customers,
Bitmain would like to extend our humble gratitude for your purchase of the
AntMiner S5+!
Below is some brief info about miners and some notes when setting up
miners.
This AntMiner S5+ contains a total of nine (9) hashing boards. Each board is powered
via 3 PCI-e slots, and the control board is powered by one PCI-e slot, for a total of 28
PCI-e connectors. The total power consumption of this machine is 3436 watts. Each
hash board consumes approximately 385 watts, with a rated voltage of 12V & 32
amperes. Powering this machine with standard server PSUs will result in an
at-the-wall power consumption of approximately 3600 watts (400W per board).
Before powering this machine, you should perform a visual inspection of the device
and the individual hashing boards. If you discover that any of the heat sinks have
become loose in transit, or have fallen off entirely, please return the board in question
to our after-sales center in Shenzhen, China. Using a faulty board could cause further
damages to the unit.
Please pay particular attention to the following before powering this
device:
1. Each hashing board contains 3 PCI-e ports, all three are required to power the
board. You can use one PSU to power multiple boards, but do not attempt to power
one board with two PSUs. We recommend the use of high output PSUs for powering
this device. Each board is with 400W power consumption, a 750-watt device can only
support one hash board and is insufficient to power two boards. An 850 or 900 watt
power supply can easily power two boards. Attempting to power a single board
with more than one power supply could cause irreparable damage to the
machine.
2. Inspect that all cables are properly connected. Make sure that they are firmly
attached, and in the proper alignment.
3. When powering the device up, please be sure to power the hash boards first and
the control board only after the hash boards have been powered.
5. The total current of the S5+ is 16A, but most home power sockets only supply 10A.
For your safety, if operating the S5+ at home, please power it via two sockets
located on separate power rails. If you are unfamiliar with residential electricity
wiring, we recommend that you do not use this machine for home mining.
6. When setting up the device, please leave considerable space between the power
supplies and the miner. If the miner temperature exceeds 80 degrees celsius, it will
enter protection mode and stop hashing.
7. The S5+ uses DHCP to acquire an IP address. The default login username and
password are both "root"
Below is the steps to request RMA within warranty.
If miners won’t work well, please write to [email protected] with original order
id and some details & screenshot of Miner status as reference. After some trouble
shootings to confirm the defective part, please kindly return the part to factory for
double check.
1. A 90-day warranty is provided starting from the shipping date. Overclocking the
miner will void the warranty immediately.
2. All sales are final. No refunds will be given. Defective machines can be
repaired for free under the Bitmain warranty policy. In the event of a voided warranty,
Bitmain can still help repair your machine at the cost of parts and labor...
3. In some cases, the warranty will be void, but Bitmain can still do repairs at
your own expense if requested. The following events will void the warranty:
a. Customer removes/replaces any components by himself without receiving
permission from Bitmain first;
b. Damage caused by electrical surges, lightning, or inadequate power supply;
c. Burnt parts on hash boards or chips;
d. Miner/boards/components damage due to water immersion or corrosion due to
wet environment.
4. After opening a support ticket and troubleshooting with Bitmain's instructions,
customer must cover shipping the defective part to Bitmain, while Bitmain will cover
return shipping within the warranty period. Bitmain does not offer compensation for
revenues lost as a result of hardware not in use or delay caused by customs.
Address to return defective part, make sure to mark it as Warranty part. Be sure to
provide the tracking number after you ship it out.
Name: MS Gao
Phone: +86 13312919190
Address: 20#Yumin Road Shajing Town Baoan Dist Shenzhen
City: Guangdong, Shenzhen
Country: China
Post code: 518104
Bitmain Sales:
Name Email Skype ID
Sharif(Russian Speaker) [email protected] bitmain_sharif
Yanhua [email protected] qinyanhuahb
Sherry [email protected] sherry.bitmain

Today at 15:25
Thank you. Posted a warning to other buyers.

https://bitcointalk.org/index.php?topic=1152746.new#new

member
Activity: 84
Merit: 10
i belive that the fact that the roi can be over 1 year its a very unusuall to invest even just for staing with the miner after and got deprecated over 1 year but ok if does not have those erros that you claim into the po box trasportations it can be good not for me im slow low investment but i find appealing to mine btc at the speed of 7.2TB
legendary
Activity: 3654
Merit: 8909
https://bpip.org
Be aware that the hacker is trying to log on multiple platform.
I have 2FA and did change all my password but be careful.
Here is the ip of the person that try to connect to my account.
37.215.79.208

Interesting. I tried honeypotting with a new empty account and there was no attempt to log in yet.
legendary
Activity: 1456
Merit: 1000
legendary
Activity: 1484
Merit: 1004
legendary
Activity: 1456
Merit: 1000

broken fans is one thing but having the unit catch on fire and heat sinks not suck on with enough thermal past is another thing keep in mind these units are valued at $2300 usd

There need not be a single drop of thermal grease.
They are glued with thermal glue.
Edit. Older version is still with termo pads.

I bought them 3pc, so I know very well the price.

I am surprised it seems like a few want to have a big flaw.  But the S5+ really is just a better designed unit then the S5.  I have no doubt it cost more money to make the casing and fans, but it was worth it.

Sadly I think good chance 1 batch was it for these guys.  Guess we will see if they use design again with new chips hopefully one day.
legendary
Activity: 1218
Merit: 1003

broken fans is one thing but having the unit catch on fire and heat sinks not suck on with enough thermal past is another thing keep in mind these units are valued at $2300 usd

There need not be a single drop of thermal grease.
They are glued with thermal glue.
Edit. Older version is still with termo pads.

I bought them 3pc, so I know very well the price.
newbie
Activity: 2
Merit: 0
Hi guys got my s5+ unit got to say overall very disappointing, powered up my unit and it caught on fire, half of the heat sinks have fallen off during transport from china would have thought that bitmain would do a better job now im waiting for a response from them.


My last S5+ was with broken fan, But I do not blame Bitmain for that.

https://i.imgur.com/2SuSet5.jpg https://i.imgur.com/VJO0lVE.jpg https://i.imgur.com/4SZQqzU.jpg https://i.imgur.com/vvDtqzu.jpg

broken fans is one thing but having the unit catch on fire and heat sinks not suck on with enough thermal past is another thing keep in mind these units are valued at $2300 usd
legendary
Activity: 1218
Merit: 1003
Hi guys got my s5+ unit got to say overall very disappointing, powered up my unit and it caught on fire, half of the heat sinks have fallen off during transport from china would have thought that bitmain would do a better job now im waiting for a response from them.


My last S5+ was with broken fan, But I do not blame Bitmain for that.

newbie
Activity: 2
Merit: 0
Hi guys got my s5+ unit got to say overall very disappointing, powered up my unit and it caught on fire, half of the heat sinks have fallen off during transport from china would have thought that bitmain would do a better job now im waiting for a response from them.
https://i.imgur.com/stC2yYR.png
legendary
Activity: 1456
Merit: 1000
Given my home situation, my single SP20 is a "tolerable nuisance" at well under 500W. A 3KW screaming S5+ would not fly. Just like I don't expect an SP35, or S4, or numerous other miners would fit my home situation.

Maybe I am in a shrinking minority.

Honestly S5+'s were a better built unit.   Instead of plastic sides with one fan, the metal unit with push/pull fans.  I see your point for some on amount of electricity.

But I think you will see more and more in this category.  For better or worse mining is changing.  I think rack mountable high electricity units are where were going to.  But S7 likely will be a 110/120 machine as Bitmain has not seemed to leave this on initial launch of chips.

Disagree that S5+ were a better built unit. Simply counting Watt density per machine (watts per fan) you can see that airflow must be at least double compared to S5, and everyone still remember S5 often failing even at good conditions with stable internet. I can accept that the unit is comparable, since they increased CFM by doubling fans and eliminated "hot spots" using heatsink for each chip. The biggest disadvantage is huge CFM with huge noise and also more sensitive to dust. S5+ has been built for huge datacenters to save space and cables. It is just well done to fit one standard 220/16A power line.


These seem to be tested better.  Honestly the fail ratio I don't think we have seen someone post one single bad board heck even with a single bad chip even.  I am surprised at that honestly.  I have had a network outage and zero damage to unit, so that is good.

Inspecting it once I got it I personally did not see any signs of use or wear.  I was expecting them to see they had used them but it appeared new.  It honestly is a good design and just works.  

But I agree with electricity requirements it is not for all people.  There are some that a 16A is to much for, and that is understandable.  And that is why we keep seeing a 110/120 unit with initial chip release as there is a market.
hero member
Activity: 924
Merit: 500
Given my home situation, my single SP20 is a "tolerable nuisance" at well under 500W. A 3KW screaming S5+ would not fly. Just like I don't expect an SP35, or S4, or numerous other miners would fit my home situation.

Maybe I am in a shrinking minority.

Honestly S5+'s were a better built unit.   Instead of plastic sides with one fan, the metal unit with push/pull fans.  I see your point for some on amount of electricity.

But I think you will see more and more in this category.  For better or worse mining is changing.  I think rack mountable high electricity units are where were going to.  But S7 likely will be a 110/120 machine as Bitmain has not seemed to leave this on initial launch of chips.

Disagree that S5+ were a better built unit. Simply counting Watt density per machine (watts per fan) you can see that airflow must be at least double compared to S5, and everyone still remember S5 often failing even at good conditions with stable internet. I can accept that the unit is comparable, since they increased CFM by doubling fans and eliminated "hot spots" using heatsink for each chip. The biggest disadvantage is huge CFM with huge noise and also more sensitive to dust. S5+ has been built for huge datacenters to save space and cables. It is just well done to fit one standard 220/16A power line.
legendary
Activity: 1456
Merit: 1000
Given my home situation, my single SP20 is a "tolerable nuisance" at well under 500W. A 3KW screaming S5+ would not fly. Just like I don't expect an SP35, or S4, or numerous other miners would fit my home situation.

Maybe I am in a shrinking minority.

Honestly S5+'s were a better built unit.   Instead of plastic sides with one fan, the metal unit with push/pull fans.  I see your point for some on amount of electricity.

But I think you will see more and more in this category.  For better or worse mining is changing.  I think rack mountable high electricity units are where were going to.  But S7 likely will be a 110/120 machine as Bitmain has not seemed to leave this on initial launch of chips.
alh
legendary
Activity: 1846
Merit: 1052
Given my home situation, my single SP20 is a "tolerable nuisance" at well under 500W. A 3KW screaming S5+ would not fly. Just like I don't expect an SP35, or S4, or numerous other miners would fit my home situation.

Maybe I am in a shrinking minority.
legendary
Activity: 1456
Merit: 1000
As a home miner, I hope that the S5+ does NOT portend the design of the S7.....

I am a home miner aswell.  I hope it does as there are many benefits.  Having so much hash in a little area is a very nice feature.

I don't expect them to follow this design for the S7 as I think they will make it run off 110.   But I honestly hope S8 or what ever it's big brother is follows this design.  I was scared of 240 at first but after I love it and hope to see more models that use it (yes I know 2 120's could run it but it would not as common).

It honestly is a great miner and has lot's of advantages.
alh
legendary
Activity: 1846
Merit: 1052
As a home miner, I hope that the S5+ does NOT portend the design of the S7.....
legendary
Activity: 1456
Merit: 1000
How long has it been now since BitMain has had S5-anything to sell?  I am starting to worry.

I'm not worried but I do wonder if they are done with the S5 gear.  The S5+ really is a nice miner lots of power in not much space.

But now they announced a new chip it's hard to say what they are doing.    Everyone knew this could be a one batch to use up a lot of old stock of chips.  It's looking more and more like this is true.

yeah it seems more and more likely that this was just a one time batch to clear out existing chips

What seems odd about that is that Bitmain had to engineer and test a new hashing board, as well as a new controller with lots more ports for hashing boards and fans. Wouldn't it have just been easier to build more S5 miners until they ran out of chips? Seems like a lot of work to just run out the existing supply of chips, as well as support the S5+ product for some period of time after it's produced. It seems that S5+ didn't have to a "triple wide power sucker", it could have just as easily been a hashing board improvement for the existing S5 controller and frame.

Could the S5+ have been some kind of prototype that became a product? If the BM1385 chip had the same layout as the BM1384 (i.e. the S5 chip), then I would speculate that the S5+ was a prototype for the S7, but my limited understanding is that the boards for the BM1384 and BM1385 will have to be different.

We know they got rid of a LOT of chips through this product that is for sure.   Also they were selling used S5's trying to clear out their data centers.

It could have been a prototype for all we know.  It is a good design for all we know they had them in their data centers and decided to open sales to public.  We just don't know it's all speculation.
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