OK, so the timestamps on those screenshots show the time the bets were accepted. Between 3:34 and 3:35.
According to the live odds on bet365, the odds at around that time were 1.869 at 03:33 and 1.833 at 03:36. I think I am looking at the correct ones.
https://betsapi.com/rs/bet365/6804801/WAS-Nationals-vs-NY-MetsBased on that, there is a clear difference in the size of the odds you got (2.10) compared to what bet365 had.
Additionally, if you click on all the other bookmakers, like Ladbrokes, Bwin, Betsson, etc., they all mention the same notification at the top: "
Matched as "Reversed". Winner/Handicap should be exchanged." I am not sure what it means exactly, but it looks like there were issues with the money line and handicap markets in some way. Your bet was a handicap bet.
It's a bit too easy for me to conclude that if Bet365 offered odds of 1.87 vs 1.87 on the +/- 5,5 handicap line, that the 2.10 odds must have been wrong. I checked your link and the only bookie with this handicap offered on there was Bet365 but I remember other bookies like Pinnacle, Betonline, Betcris etc. offering much higher than 1.87 (for example ranging from 1.95 to 2.10).
And as I said, Stake/Winz and all bookies using their odds engine by default always have 5% higher odds than BC.game/500.casino and other bookies using their odds engine. So they would have had 2.15 guaranteed here.
But, even if you stick to just the Bet365 odds then you can see they had 1.87 vs 1,87 meaning they considered it a pure 50/50 bet on that line. So when I got 2,10 for a 50/50 bet is that really so far off? It's just me placing a smart bet, but nothing manipulating/cheating or whatever.
Yes, it's true that when I place a bet I have around 5 different bookies open on my laptop, and obviously I pick the best odds among those 5. I would be crazy not to. Sometimes it's Pinnacle, sometimes it's Betonline, sometimes Betcris, sometimes BC.game. And yes, I am an above average good bettor. But I don't cheat. I have been limited in my max. stakes in several sportsbooks and then they ask for KYC and make sure I won't come back, but at least they always paid me. That is how you handle it like a big boy. But BC.game were the only one who not only limited me, asked me to complete KYC, but also then confiscated my winnings. After 1 (!!!!) bet in the lifetime of my account.
So, they want to outsmart the stupid gamblers (the sportsbook always wins in the long run against them due to the bookie margin ofcourse), but when for once they get outsmarted by a player (in a fair way without using software or bots etc) then they don't pay. Also, I am 99,99999% sure that if I lost this same bet, it would not have been void. When actually it would have been just as much a smart value bet.
Let's summarize the facts here:
- BC.game have confirmed it were not wrong odds, they just don't like that I spotted a value bet
- I offered 500.casino a chance to void my bet retrospectively if they thought there really was something wrong with the odds, upon which they contaced their odds provider (same one as BC.game) and got the response that nothing was wrong with the bet. I have that on a screenshot in the OP.
- the bet was NOT void right after the game finished, but settled as winner for 5 days, until it got voided. This suggests that it was in fact BC.game staff who voided it, NOT their odds provider.
- and last but not least: the representative of BC.game on this forum told me 2 months ago "If everything you posted, including the screenshots are real then I assure you that we will make this right" after which he never posted anything in this topic anymore. So what is his assurance worth now?