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Topic: BC.game asking me to lose intentionally, then confiscating funds - page 6. (Read 2141 times)

full member
Activity: 513
Merit: 102
I was asked to take action here, but I have limited knowledge of gambling. Therefore, is @BC.game’s action considered scam and should we support flag, or is it better to wait a little? I tried to read the topic, but I did not understand some of the details related to how it works.

I re-read the thread and the complaint on AG, and I think [based on the narrative so far] BC made a questionable decision. They initially voided the bet under an argument that it's an incorrect odds being displayed [after they previously asked OP to intentionally lose the bets to "void" his winning], but later revise it to OP exploiting unfavorable odds.

As far as I know, they're two different situation. When an incorrect odds being displayed, it would means the sportsbook shows a wrong numbers than what's intended to be placed/shown, but when someone "exploiting unfavorable odds", it means they have a knowledge [or perhaps simply a gut feeling] that a bet is quite likely leaning toward a predictable outcome. The former is a technical error, while the later can be considered [though sometimes not necessarily] as a manipulation by the player.

Unless I am mistaken, they're not interchangable. How BC.game can switch their decision from the former to the later is... interesting.

Should the flag be supported? Given OP tried to reopen the case, I think it's best to wait for the result of this request and the outcome reached.

Askgamblers said I cannot re-open the case. So all there is left to to is warn other for the unfair practices of BC.game.
I would appreciate if you could support the flag but it's up to you.
legendary
Activity: 2758
Merit: 1603
Yes, I'm an asshole
I was asked to take action here, but I have limited knowledge of gambling. Therefore, is @BC.game’s action considered scam and should we support flag, or is it better to wait a little? I tried to read the topic, but I did not understand some of the details related to how it works.

I re-read the thread and the complaint on AG, and I think [based on the narrative so far] BC made a questionable decision. They initially voided the bet under an argument that it's an incorrect odds being displayed [after they previously asked OP to intentionally lose the bets to "void" his winning], but later revise it to OP exploiting unfavorable odds.

As far as I know, they're two different situation. When an incorrect odds being displayed, it would means the sportsbook shows a wrong numbers than what's intended to be placed/shown, but when someone "exploiting unfavorable odds", it means they have a knowledge [or perhaps simply a gut feeling] that a bet is quite likely leaning toward a predictable outcome. The former is a technical error, while the later can be considered [though sometimes not necessarily] as a manipulation by the player.

Unless I am mistaken, they're not interchangable. How BC.game can switch their decision from the former to the later is... interesting.

Should the flag be supported? Given OP tried to reopen the case, I think it's best to wait for the result of this request and the outcome reached.
sr. member
Activity: 1439
Merit: 380
To Be Or Not To Be
- snip -

Yeah a few years back, a friend of mine file a complaint that his account suddenly blocked without any reason and the issue has been resolved. However the issue was related with the sports bonus for a new user not with sports betting/odds/void/etc.

He deposit and the account suddenly blocked after he claim the bonus, it happened because he ever claim the same bonus with other account/multi acc.
CG contact the casino and they inform CG with the proof, so the bad guy here is my friend lol.
legendary
Activity: 2744
Merit: 4065
I was asked to take action here, but I have limited knowledge of gambling. Therefore, is @BC.game’s action considered scam and should we support flag, or is it better to wait a little? I tried to read the topic, but I did not understand some of the details related to how it works.
full member
Activity: 513
Merit: 102
I will submit a complaint at Casino Guru too.
Unfortunately, Casino Guru doesn't take care of the sports betting related complaints.

True, its looks like they give up to handle any dispute between sports betting user's and the casino because most of the cases in the past coming from abuser (late betting, fixed match, arbitrage betting, blacklist user, etc).
And they will suggest you to reach askgambler.

But maybe they will take care of that if the OP able to provide them with a solid information and data.

Sadly, you are right. I see now that CasinoGuru has rejected my complaint cause it's sports related.
But I did send AskGamblers an email to ask to re-open my complaint. I find it shocking that they just swallow the words of BC.game as truth and immediately closed the complaint and didn't give me a chance to counter. I have so much more to say about this and I hope they give me the chance.
full member
Activity: 513
Merit: 102
I am getting so sick of sportsbooks treating people who are even a little bit good at sportsbetting as ABUSERS.

I am not using any software, I am just a bit above average good sports bettor. Then yes, it happens that sportsbooks limit you all the time. That is all fair, I accept that. But the audacity to confiscate winnings afterwards is absolutely unfair. 99% of the sportsbooks do it the right way: limit the user, ask for KYC and make sure they are not able to play anymore at that sportsbook. But at least they pay out and that is the normal way. But sadly BC.game belongs to that filthy 1% now and everyone should know it.

Now BC.game are making it look like their provider voided it and it was out of the kindness of the hearts of 500.casino that they instead not voided my bet there. This is an absolute lie! From the email response of 500.casino you can see they have no idea about this bet at all, they simply followed the settlement of their odds provider. And for 5 days this same odds provider also settled the bet as won on BC.game and then BC.game themselves changed it from won to void 5 days after the game was finished (after initially asking me to lose my funds on purpose btw).

There is a big difference between ABUSERS (using software, multiple accounts, bots etc) or just good bettors. Oh and btw their story about 500.casino is even more rediculous because at the time they voided my bet they didn't even know about my other bet at 500.casino! They found out about that later when I told them!
legendary
Activity: 2758
Merit: 1603
Yes, I'm an asshole
I will submit a complaint at Casino Guru too.
Unfortunately, Casino Guru doesn't take care of the sports betting related complaints.

True, its looks like they give up to handle any dispute between sports betting user's and the casino because most of the cases in the past coming from abuser (late betting, fixed match, arbitrage betting, blacklist user, etc).
And they will suggest you to reach askgambler.

But maybe they will take care of that if the OP able to provide them with a solid information and data.

Did they used to handle sportsbetting related issues? I thought they don't mediate any of it simply because it's their policy instead of they're giving up on such cases. And no, I don't think they'll make exception just because OP --or anyone else-- provide enough data. AFAIK, there are plenty of complaints with adequate information that they still drop, it's simply because they don't handle such matter.



OP, I see that BC's representative was online on 26th, I sent them a PM inviting them to revisit this thread on 9 October. There is a chance that they're simply missed my PM. If you want to, I can send them another PM, but... I can understand if the prospect to have to wait again is very much annoying for you. Let me know.
sr. member
Activity: 1439
Merit: 380
To Be Or Not To Be
I will submit a complaint at Casino Guru too.
Unfortunately, Casino Guru doesn't take care of the sports betting related complaints.

True, its looks like they give up to handle any dispute between sports betting user's and the casino because most of the cases in the past coming from abuser (late betting, fixed match, arbitrage betting, blacklist user, etc).
And they will suggest you to reach askgambler.

But maybe they will take care of that if the OP able to provide them with a solid information and data.
member
Activity: 511
Merit: 11
the audacity of these criminals knows no bounds.unfortunately this scumbag is out of control and does whatever he wants.at least they get the fate of Tony from 5Dimes and end up at the bottom of some swamp in Curacao
newbie
Activity: 32
Merit: 0
Alas, if you had lost the bet, these things might not have happened. Grin Grin Grin
legendary
Activity: 1946
Merit: 1026
In Search of Incredible
They change their story from "wrong odds" now to saying that I am a value bettor (which they concluded after just 1 bet!!!!), and therefore they have the right not only to limit my stakes but also confiscate all winnings.
You have given the reference of your bets from other sportsbook in the complaints. And BC.game have taken their decisions with the odds provider by giving the reference of your betting activity on the other sportsbook you have mentioned. It looks like they have used your trump card against you. BCgame team has said this on Askgamblers in their final statement:

I will submit a complaint at Casino Guru too.
Unfortunately, Casino Guru doesn't take care of the sports betting related complaints.
full member
Activity: 513
Merit: 102
Have you submitted your complaint to Casinoguru or AskGamblers ? there are others with your issue there, at least the third party mediators have been able to get BC.Game to respond. Wish you luck and hope your issue resolves.

Yes, a couple days ago I submitted it to Askgamblers. You can follow it here: https://www.askgamblers.com/casino-complaints/bc-game-casino-they-confiscate-winnings-and-i-never-heard-anything-back

Unlike the representative of BC.GAME on here, at least they are responding there. We will see if they are able to resolve the situation. If not then a flag will be created soon.
The case has been resolved but their findings is not in OP's favor

Quote
Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that BC.Game Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

That is not an acceptable outcome for me. I am very disappointed in Askgamblers. They just blindly swallow what BCgame is saying. They change their story multiple times and they just take their word for it. And I don't even have a chance to respond anymore.
I will submit a complaint at Casino Guru too.
sr. member
Activity: 1554
Merit: 413
Have you submitted your complaint to Casinoguru or AskGamblers ? there are others with your issue there, at least the third party mediators have been able to get BC.Game to respond. Wish you luck and hope your issue resolves.

Yes, a couple days ago I submitted it to Askgamblers. You can follow it here: https://www.askgamblers.com/casino-complaints/bc-game-casino-they-confiscate-winnings-and-i-never-heard-anything-back

Unlike the representative of BC.GAME on here, at least they are responding there. We will see if they are able to resolve the situation. If not then a flag will be created soon.
The case has been resolved but their findings is not in OP's favor

Quote
Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that BC.Game Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.
jr. member
Activity: 62
Merit: 5
Rediculous behaviour! Flag supported.
Sad to see this casino slide into a scam one.
full member
Activity: 513
Merit: 102
UN-BE-LIE-VA-BLE!!!!! They change their story from "wrong odds" now to saying that I am a value bettor (which they concluded after just 1 bet!!!!), and therefore they have the right not only to limit my stakes but also confiscate all winnings.

Completely unethical behaviour from a once respected sportsbook.

Be ready to have your winnings confiscated at any moment if you play there. I would seriously advice everyone to remove your funds there before they take them.

BC.GAME is an absolute FRAUD!!

A flag has been created here: https://bitcointalk.org/index.php?action=trust;u=2503677;page=iflags


full member
Activity: 513
Merit: 102
Have you submitted your complaint to Casinoguru or AskGamblers ? there are others with your issue there, at least the third party mediators have been able to get BC.Game to respond. Wish you luck and hope your issue resolves.

Yes, a couple days ago I submitted it to Askgamblers. You can follow it here: https://www.askgamblers.com/casino-complaints/bc-game-casino-they-confiscate-winnings-and-i-never-heard-anything-back

Unlike the representative of BC.GAME on here, at least they are responding there. We will see if they are able to resolve the situation. If not then a flag will be created soon.
newbie
Activity: 23
Merit: 1
Have you submitted your complaint to Casinoguru or AskGamblers ? there are others with your issue there, at least the third party mediators have been able to get BC.Game to respond. Wish you luck and hope your issue resolves.
full member
Activity: 513
Merit: 102
Still zero solution and BC.game has been offline for 9 days in a row again on here....
full member
Activity: 513
Merit: 102
Good idea, holydarkness. See below for the screnshot of all my withdrawals in the past 60 days....or rather in my lifetime of my account at BC.game:
As we all can see in the screenshots in my opening post, my deposit was for 0.15 BTC and this withdrawal on September 1st (which is 2 weeks before I opened this topic) was for 0.16 BTC. This is simply my own deposit plus 10mbtc in casino winnings and therefore is proof that I was not compensated for my void 88mbtc MLB winnings and in fact nothing has been changed or resolved since I opened this thread.

legendary
Activity: 2758
Merit: 1603
Yes, I'm an asshole
No, still not.

BC.game representative came online and sent me a PM "management told me your case is resolved". I said no it's not, I have not received any email or funds credited for the confsicated won bet.
Then he said "your balance is zero cause you already withdrew your funds". But that simply was my own deposit which I withdrew. Has nothing to do with the scam accusation of the confiscated sports winnings.

So right now I am flabbergasted....either they have another massive miscommunication or they want to play stupid and hope I give up. Well, for sure I won't give up. So yes, please send a PM if you want. Thanks.

PM sent, I invited them to revisit this thread.

In the meantime [as we don't know when will they be online again], perhaps you can share a screenshot of your deposit and withdrawal, or all evidence that could help telling them that no withdrawal was made since this case being brought to attention, and thus their statement that you've withdrawn everything is a misscommunication?
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