Despite sending them ALL the requested documents, my account still continues to remain in "Security" mode when I am not allowed to withdraw my balance.
They do not give any information but only tell me to "Wait for the update"
But how is this even allowed? What rule did I even break? Nothing, they just don't want to payout money because I hit 2 lucky winners! How is this acceptable behaviour? It's only 3770$ anyway and part of it is my deposited money!
Topic: 🔥🔥🔥 BC.GAME - CASINO AND SPORTSBOOK | 200% BONUS - PROMO CODE #BCLCFC 🔥🔥🔥 - page 138. (Read 79924 times)
June 18, 2023, 03:40:37 PM
June 17, 2023, 06:49:31 PM
Do you mean the verification of your KYC? From what I have seen here in the forum, it could take several days, to weeks or even a month/s. I am not really sure why it takes that long. you might need to lengthen your patience because you might need to wait for several days to weeks, etc... before your issue gets resolved.
KYC verification can be done immediately with software or can take longer time with manual verification or advanced KYC. Sometimes, if a casino want to do advanced KYC or if they want to be sure that one account does not try to pass KYC with suspicious activities that trigger KYC requirement from the casino, it will take longer time.Quote
you should ask them that, a casino usually answers what rule a gambler broke but they wouldn't provide evidence since it might contain sensitive information.
Sensitive information will not be shared publicly or even in user email.Because a casino will have to keep information secretly like they have to follow GDPR. In addition, email is sensitive with hacks too and sharing sensitive information through email is risky. I don't think a casino will share all sensitive information of one user like how they broke a casino's Terms of service through email.
June 17, 2023, 11:15:48 AM
How long does this process usually take? I am sure there are legal boundaries mandating they complete this process within certain legal timeframes.
Do you mean the verification of your KYC? From what I have seen here in the forum, it could take several days, to weeks or even a month/s. I am not really sure why it takes that long. you might need to lengthen your patience because you might need to wait for several days to weeks, etc... before your issue gets resolved.It's nonetheless scummy behaviour, what rule did I break? Because I was lucky and won on 2 games? With this logic no player should play at BC.Game since they don't want people to win! Outright unacceptable.
you should ask them that, a casino usually answers what rule a gambler broke but they wouldn't provide evidence since it might contain sensitive information. June 17, 2023, 10:28:39 AM
I am looking forward to successful restoration of my account so I am able to bet in the casino/sports and able to deposit and withdraw again. I hope this will not take longer than 24-48 hours at most!
Expect the worst. Casino KYC is much longer to process compared to exchange KYC for an unknown reason. The fastest KYC verification that I experienced is a week and the longest waiting time is 2 weeks. 24-48hrs waiting is for exchange KYC and not gambling.
They should now restore full access to my account soon, but will they? We will find out and I will update this thread and elsewhere in other forums if they let me withdraw like they should.
It depends on their findings on your account. Typically, They will ask KYC then follow up with investigation since your account got KYC. Your account will be full restored if you didn’t do wrong. You just need a lot of patience on this waiting time.
June 17, 2023, 09:21:20 AM
~snip~
Don't worry, they will give you the access of your account after verifying your documents. You will be able to withdraw your funds without any issues when the verification will be completed. The rules are already mentioned in the terms and conditions page of the casinoQuote from: https://bc.game/help/terms-service
BC.GAME reserves the right, at any time, to ask for any KYC documentation it deems necessary to determine the identity and location of a User. BC.GAME reserves the right to restrict service and payment until identity is sufficiently determined.
June 17, 2023, 09:15:50 AM
~snip~
Don't worry, they will give you the access of your account after verifying your documents. You will be able to withdraw your funds without any issues when the verification will be completed. The rules are already mentioned in the terms and conditions page of the casinoQuote from: https://bc.game/help/terms-service
BC.GAME reserves the right, at any time, to ask for any KYC documentation it deems necessary to determine the identity and location of a User. BC.GAME reserves the right to restrict service and payment until identity is sufficiently determined.
June 17, 2023, 08:50:29 AM
Many thanks whoever tried to help. Some progress but far from solved!
I managed to successfully upload the correct information now which is VERY intrusive and privacy concerning to begin with
1. Front + back of ID
2. Selfie holding ID + text about BC Game
3. Utility bill
Images have to be less than 1MB too
I am looking forward to successful restoration of my account so I am able to bet in the casino/sports and able to deposit and withdraw again. I hope this will not take longer than 24-48 hours at most!
I am not able to access my previous bets the way things stand.
They should now restore full access to my account soon, but will they? We will find out and I will update this thread and elsewhere in other forums if they let me withdraw like they should.
I managed to successfully upload the correct information now which is VERY intrusive and privacy concerning to begin with
1. Front + back of ID
2. Selfie holding ID + text about BC Game
3. Utility bill
Images have to be less than 1MB too
I am looking forward to successful restoration of my account so I am able to bet in the casino/sports and able to deposit and withdraw again. I hope this will not take longer than 24-48 hours at most!
I am not able to access my previous bets the way things stand.
They should now restore full access to my account soon, but will they? We will find out and I will update this thread and elsewhere in other forums if they let me withdraw like they should.
June 17, 2023, 08:36:05 AM
Is there any way someone can help? Surely BC.GAME has their employees here? Is this how you treat your customers, by refusing to payout and not replying in chat/emails?
What a great way to increase your reputation! I will not let this slip, it is totally unacceptable behavior by a supposedly "big" bookmaker!
it seems that their representative is active, but you might have to wait for the representative to be online because it's been 4 days since they have been logged in to the forum. I sent them a PM informing them about the scam accusation thread you made just in case the representative missed your post. What a great way to increase your reputation! I will not let this slip, it is totally unacceptable behavior by a supposedly "big" bookmaker!
June 17, 2023, 06:20:43 AM
Is there any way someone can help? Surely BC.GAME has their employees here? Is this how you treat your customers, by refusing to payout and not replying in chat/emails?
What a great way to increase your reputation! I will not let this slip, it is totally unacceptable behavior by a supposedly "big" bookmaker!
What a great way to increase your reputation! I will not let this slip, it is totally unacceptable behavior by a supposedly "big" bookmaker!
June 17, 2023, 06:12:23 AM
Do you work for BC.Game? Please try to help me, this is insane. I hit 2 lucky bets and this is how I get treated?
I will not stop complaining in forums and even found a Curacao lawyer to get my justice if my problem is not solved , this is totally unacceptable.
I will not stop complaining in forums and even found a Curacao lawyer to get my justice if my problem is not solved , this is totally unacceptable.
June 17, 2023, 06:09:53 AM
I am a member of Bitcointalk forum since 2018 but never found the need to write until today!
BC.GAME is trying to SCAM ME. I deposited about 2k usdt, I took 2 bets in live sports and now they are refusing to payout. Live chat does not answer, no reply on emails either. Discord link doesn't allow to get in!
Unbelievable!
They requested KYC documents but when I go there it says "All information are submitted" (sic) even though i DID NOT UPLOAD DOCUMENTS, I JUST STARTED FILLING MY INFORMATION AND THE NEXT TIME IT SAYS THAT! There is no option to upload my documents.
I am going to complain to Curacao Gambling Authorities and in all other betting forums IF THEY don't restore access to my account. Below are the screenshots
BC.GAME is trying to SCAM ME. I deposited about 2k usdt, I took 2 bets in live sports and now they are refusing to payout. Live chat does not answer, no reply on emails either. Discord link doesn't allow to get in!
Unbelievable!
They requested KYC documents but when I go there it says "All information are submitted" (sic) even though i DID NOT UPLOAD DOCUMENTS, I JUST STARTED FILLING MY INFORMATION AND THE NEXT TIME IT SAYS THAT! There is no option to upload my documents.
I am going to complain to Curacao Gambling Authorities and in all other betting forums IF THEY don't restore access to my account. Below are the screenshots
There seems to be a technical problem with the KYC form - it`s unfortunate though that live support isn`t responding, at all?
Anyway, I 100% trust BC.Game, our community trusts them and we have been with them for the last 3+ years - I will let our poc know about this so they can help you out.
Edit: No, I don`t work for them but we are partners
June 17, 2023, 06:06:20 AM
I am a member of Bitcointalk forum since 2018 but never found the need to write until today!
BC.GAME is trying to SCAM ME. I deposited about 2k usdt, I took 2 bets in live sports and now they are refusing to payout. Live chat does not answer, no reply on emails either. Discord link doesn't allow to get in!
Unbelievable!
They requested KYC documents but when I go there it says "All information are submitted" (sic) even though i DID NOT UPLOAD DOCUMENTS, I JUST STARTED FILLING MY INFORMATION AND THE NEXT TIME IT SAYS THAT! There is no option to upload my documents.
I am going to complain to Curacao Gambling Authorities and in all other betting forums IF THEY don't restore access to my account. Below are the screenshots
BC.GAME is trying to SCAM ME. I deposited about 2k usdt, I took 2 bets in live sports and now they are refusing to payout. Live chat does not answer, no reply on emails either. Discord link doesn't allow to get in!
Unbelievable!
They requested KYC documents but when I go there it says "All information are submitted" (sic) even though i DID NOT UPLOAD DOCUMENTS, I JUST STARTED FILLING MY INFORMATION AND THE NEXT TIME IT SAYS THAT! There is no option to upload my documents.
I am going to complain to Curacao Gambling Authorities and in all other betting forums IF THEY don't restore access to my account. Below are the screenshots
June 16, 2023, 07:30:43 PM
I'm checking if the problem persisted, but apparently the user got a solution/(he accepted his restriction), although I got a notification post (bot/ninja:Reply, idiom; Portuguese that was quickly deleted.
Using Tor browser is a sound method, but it's no cure-all. Furthermore, continual node alterations within Tor can cause access issues to certain sites.
Changing DNS settings is a worthy suggestion, but proceed with restraint. Adjustments should be expert-guided. And concerning "bc.co," research thoroughly. Make sure you're dealing with a safe, reputable site, especially for betting.
It (case/user) is not a connectivity problem, it is a matter of restricted country* of the country where it connects, as simple as that....
Hi,
Yes, that's true, but I was referring to the language, obviously it wasn't the best way to express it. As we say here in sports jargon "mala mía", I leave it in my language, I don't want to give misinterpretations.
...//:::
Looks like you're dealing with a typical connectivity err. Ever thought about troubleshooting your network? Ensure your internet, router, and any interfering firewall settings are in check.Using Tor browser is a sound method, but it's no cure-all. Furthermore, continual node alterations within Tor can cause access issues to certain sites.
Changing DNS settings is a worthy suggestion, but proceed with restraint. Adjustments should be expert-guided. And concerning "bc.co," research thoroughly. Make sure you're dealing with a safe, reputable site, especially for betting.
It (case/user) is not a connectivity problem, it is a matter of restricted country* of the country where it connects, as simple as that.
...(*)"Sorry! It looks like you’re trying to access bc.co from a restricted area!
As per gaming license norms, we are unable to accept players from your region!
Contact [email protected] for further assistance!
Privacy Policy"
/source:bc.game/en
Depending on the browser, the message will surely change: ~snip~
AFAIK, the warning message doesn't change based on the browser. The same message appears in every browser if a person tries to access BC.game from a restricted region.Yes, that's true, but I was referring to the language, obviously it wasn't the best way to express it. As we say here in sports jargon "mala mía", I leave it in my language, I don't want to give misinterpretations.
"¡Lo sentimos! ¡Parece que intentas acceder a bc.game desde una zona restringida!
Según las reglasde la licencia de juego, no podemos aceptar jugadores de your region.
Póngase en contacto con [email protected] para obtener más ayuda.
Política de privacidad (https://bc.game/es/help/privacy)"/Fuente:bc.game/es
June 15, 2023, 04:32:43 AM
Someone can help me? I typed bc.game in the address bar, but I get an error (Can't access site The web page at bc.game/en-US may be temporarily down or permanently moved to new address. ERR_INVALID_RESPONSE).
I tried using Tor browser but I see the same error, I would appreciate any help.
Looks like you're dealing with a typical connectivity err. Ever thought about troubleshooting your network? Ensure your internet, router, and any interfering firewall settings are in check.I tried using Tor browser but I see the same error, I would appreciate any help.
Using Tor browser is a sound method, but it's no cure-all. Furthermore, continual node alterations within Tor can cause access issues to certain sites.
Changing DNS settings is a worthy suggestion, but proceed with restraint. Adjustments should be expert-guided. And concerning "bc.co," research thoroughly. Make sure you're dealing with a safe, reputable site, especially for betting.
June 14, 2023, 09:54:00 AM
Someone can help me? I typed bc.game in the address bar, but I get an error (Can't access site The web page at bc.game/en-US may be temporarily down or permanently moved to new address. ERR_INVALID_RESPONSE).
I tried using Tor browser but I see the same error, I would appreciate any help.
I don't have any problem, the link you are trying to access is kind of mirrored to see the links that are accessible, I don't know what your problem is, but I can access it here sometimes some domains are blocked by my government so I changed the DNS and everything is accessible, I thought you could try updating your browser to see if all is well.I tried using Tor browser but I see the same error, I would appreciate any help.
If you have updated your browser and managed to access it, it means that the problem is with your browser or it could be that your government is blocking the bcgames site so you can't access it, try using a VPN if it can be accessed maybe you need another way to access it, I play this gambling game with a domain bc.co because the other domains are difficult to access unless I set up my browser's DNS.
June 14, 2023, 09:23:57 AM
~snip~
Sending more documents won't help you to get your winnings as they have voided your bets. There are several rules in their sports terms for voiding the bets. BTW, betting site returns the deposited fund in such situation. Didn't they refund your deposited funds?You may create a Scam Accusation against them here in the forum. But submitting a complaint in Askgamblers will be better in that case. Betting site doesn't share the sensitive details in a public forum, but they will do that in the mediation center.
Exactly, they voided the bets, so you haven't won or lost any money. I have had the same many times that a bookmakers voided the bets for various reasons and there is nothing you can really do about it. I am wondering if a scam accusation is necessary if he hasn't lost any money.
June 14, 2023, 09:05:02 AM
~snip~
I'm getting the same error message when I'm trying to access BC.game via 'bc.game/en-US'. If you aren't from any restricted country, then try to access the site after clearing your browser cache and history. Try with the mirror link of BCgame if you still face the issues.Depending on the browser, the message will surely change: ~snip~
AFAIK, the warning message doesn't change based on the browser. The same message appears in every browser if a person tries to access BC.game from a restricted region. June 14, 2023, 08:09:40 AM
Someone can help me? I typed bc.game in the address bar, but I get an error (Can't access site The web page at bc.game/en-US may be temporarily down or permanently moved to new address. ERR_INVALID_RESPONSE).
I tried using Tor browser but I see the same error, I would appreciate any help.
I tried using Tor browser but I see the same error, I would appreciate any help.
Depending on the browser, the message will surely change:
"Sorry! It looks like you're trying to access bc.game from a restricted area!"/[Quote:https://bc.game/en]
It is simply a prohibition by country:
bc.game/en-US
June 14, 2023, 02:41:21 AM
Someone can help me? I typed bc.game in the address bar, but I get an error (Can't access site The web page at bc.game/en-US may be temporarily down or permanently moved to new address. ERR_INVALID_RESPONSE).
I tried using Tor browser but I see the same error, I would appreciate any help.
I tried using Tor browser but I see the same error, I would appreciate any help.
I just tried it and had no issues to visit the site or logging in when typing in bc.game. Try to clean your cache and cookies and try again. If still not working, google bc.game mirror sites and try to access the site through a mirror link.
Everything is working well for me these days... I mostly play ELK slots, I am hooked on Pirots, Cygnus 2, Nitropolis 4, Wild Toro 2, Propaganda, and a few others.
By the way, I am missing that Egyptian... I loved playing it.
June 13, 2023, 06:51:41 PM
Someone can help me? I typed bc.game in the address bar, but I get an error (Can't access site The web page at bc.game/en-US may be temporarily down or permanently moved to new address. ERR_INVALID_RESPONSE).
I tried using Tor browser but I see the same error, I would appreciate any help.
I tried using Tor browser but I see the same error, I would appreciate any help.
I just tried it and had no issues to visit the site or logging in when typing in bc.game. Try to clean your cache and cookies and try again. If still not working, google bc.game mirror sites and try to access the site through a mirror link.
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