🔥🔥🔥 BC.GAME - CASINO AND SPORTSBOOK | 200% BONUS - PROMO CODE #BCLCFC 🔥🔥🔥 - page 139.

Jannn

hero member

Activity: 1120

Merit: 502

Quote from: BC.GAME on June 19, 2023, 03:47:15 AM

Hello BCGame Community,

Firstly, we'd like to express our sincere gratitude for your continued trust and engagement with BCGame. We acknowledge the discussions happening on the forum and want to address some concerns that have been raised.

As a licensed crypto casino, we operate under stringent laws and regulations, with player privacy being our paramount concern. Due to these legal obligations, we are unable to address individual player issues on public platforms like this forum. Instead, we encourage you to utilize our 24/7 live support available on the BCGame website. Our dedicated team is always on standby, eager to help resolve any issues or concerns you might have.

We understand that there might be instances when a player may disagree with a decision made on their ticket. While this can be frustrating, we want to assure you that our support team follows a comprehensive review process to ensure fairness and transparency. If you still have questions or disagree with a decision, we recommend following up through the same ticket for a further review.

We genuinely appreciate your understanding and cooperation on this matter. Let's continue to create a fun, secure, and privacy-respecting environment together!

THIS CASINO IS A FUCKING DISGRACE !

DEPOSITS NEVER ARRIVE !
WITHDRAWALS ARE NOT FUCKING PAID ANYMORE
AND THE SUPPORT IS A FUCKING = NON EXISTANT JOKE !

JUST A BUNCH OF FAGGOTS SMILING ON THAT FUCKING SHIT AND NOBODY COMES TO RESOLVE ANYTHING.

I KNOW WHY THIS: THEY SOLD THE FUCKING PLATFORM RECENTLY TO SOME RANDOM INDIAN GROUP PIECES OF SHIT

AND THIS IS WHY NOBODY CAN WIN JACK SHIT ON THERE ANYMORE AND WHEN THEY WIN THEY DON'T WANT TO PAY !
BESIDES THAT THE ADDITION OF THAT STUPID ARTIFICIAL INTELLIGENCE BASED ROBOT TO ANSWER ON THE TICKETS (WHEN IN THE PAST IT WAS REAL HUMANS ATTENDING AND DOING IT = FAST)

SO THEY SOLD THIS SHIT PLACE TO SOME STUPID THRASH GROUP AND THEY SCREWED EVERYTHING !

GO TO HELL AND DIE ALL OF YOU, MOTHERFUCKERS !

btc78

full member

Activity: 2520

Merit: 214

Eloncoin.org - Mars, here we come!

Quote from: BC.GAME on June 19, 2023, 03:47:15 AM

Hello BCGame Community,

Firstly, we'd like to express our sincere gratitude for your continued trust and engagement with BCGame. We acknowledge the discussions happening on the forum and want to address some concerns that have been raised.

As a licensed crypto casino, we operate under stringent laws and regulations, with player privacy being our paramount concern. Due to these legal obligations, we are unable to address individual player issues on public platforms like this forum. Instead, we encourage you to utilize our 24/7 live support available on the BCGame website. Our dedicated team is always on standby, eager to help resolve any issues or concerns you might have.

We understand that there might be instances when a player may disagree with a decision made on their ticket. While this can be frustrating, we want to assure you that our support team follows a comprehensive review process to ensure fairness and transparency. If you still have questions or disagree with a decision, we recommend following up through the same ticket for a further review.

We genuinely appreciate your understanding and cooperation on this matter. Let's continue to create a fun, secure, and privacy-respecting environment together!

Hello , it seems that the most issues Players encountered are about the Support nowadays , I think this is the time to reactivate or at least bring back the old activities from the team and support , as i can see you are up for Signature campaign again as promoting your site will be gladly appreciated if you will address each problem your players experiencing as you mentioned to be caring to not disclose most of those cases here and in other forum.

Anyway congrats to your new signature ads here https://bitcointalksearch.org/topic/cfnp-bcgame-crypto-casino-sig-campaign-up-to-90w-5456890 as you hired a legit and good manager .

mumu68

jr. member

Activity: 53

Merit: 1

Quote from: BC.GAME on June 19, 2023, 03:47:15 AM

While this can be frustrating, we want to assure you that our support team follows a comprehensive review process to ensure fairness and transparency. If you still have questions or disagree with a decision, we recommend following up through the same ticket for a further review.

Your live support is a BIG JOKE, they almost never reply. When they do respond, they copy and paste a stupid message and immediately disconnect without addressing your matter. You will lose all players if you continue like this.
Your live support system must be the worst of any bookmaker I have encountered.

Wiwo

hero member

Activity: 1022

Merit: 667

Top Crypto Casino

Quote from: Learn Bitcoin on June 19, 2023, 07:29:20 AM

Quote from: BC.GAME on June 19, 2023, 03:47:15 AM

Hello BCGame Community,
Instead, we encourage you to utilize our 24/7 live support available on the BCGame website. Our dedicated team is always on standby, eager to help resolve any issues or concerns you might have.

The live support in Bc.game has been dead for a while. I don't know how others contact your live support. It shows too many support agents are online, and no one joins the conversation. I had a friend named Ewa from Poland. She worked on Bc.game support, but she doesn't work there anymore. I always had to contact her personally to solve my issues. Suppose I contact you ten times via live support. The response rate is less than 30%. If I contact them ten times, maybe they will respond two or three times. That is also not instant, someone might join the conversation after thirty minutes. I did not get any email response from bc games in my lifetime. Strongly suggest you work on that.

I don't know how inactive their support has become lately but if the live support becomes inactive it points to a high priority that the casino is placing all attention on the game system without taking care of the player's needs and demands, but I am not sure if BC.GAME support is truly inactive, but I saw that Icopress just posted their signature campaign and that shows that the casino is very much around.

Just like the other user has pointed out, you should contact one of the team members and let them know what you are experiencing for possible help.

famososMuertos

legendary

Activity: 1918

Merit: 3047

LE ☮︎ Halving es la purga

Quote from: Learn Bitcoin on June 19, 2023, 07:29:20 AM

[/Q/...] The live support in Bc.game has been dead for a while. I don't know how others contact your live support. It shows too many support agents are online, and no one joins the conversation. I had a friend named Ewa from Poland. She worked on Bc.game support, but she doesn't work there anymore. I always had to contact her personally to solve my issues. Suppose I contact you ten times via live support. The response rate is less than 30%. If I contact them ten times, maybe they will respond two or three times. That is also not instant, someone might join the conversation after thirty minutes. I did not get any email response from bc games in my lifetime. Strongly suggest you work on that.

You understand the implications of your story, really! you could have contacted someone from support, who is supposed to be anonymous, for the security of the data they know, and apart from that you asked for help offline, lol.

Both are violating the rules, I don't know if you understand the complexity of what you are mentioning, and we fall into a gray area, and what the people who work in support represent in the reality of security and why KYc is not a problem in itself for the KYc if not for that type of situation that you mention.

In my case, for now, and I have known bc.game for about three years, I have never had a negative experience, if this were to happen, I will surely be on this thread and/or reputation stating it, it is something normal, and in fact, it is one of the escape way, but whenever a user has the supports, requirement without ecuanon, we will be attentive.

Therefore these threads of the casinos in the forum will be destinations to complain, hence my confidence in a casino is not because it has claims but because of how it resolves them.

Learn Bitcoin

hero member

Activity: 462

Merit: 767

Instant cryptocurrency exchange with own reserves!

Quote from: BC.GAME on June 19, 2023, 03:47:15 AM

Hello BCGame Community,
Instead, we encourage you to utilize our 24/7 live support available on the BCGame website. Our dedicated team is always on standby, eager to help resolve any issues or concerns you might have.

The live support in Bc.game has been dead for a while. I don't know how others contact your live support. It shows too many support agents are online, and no one joins the conversation. I had a friend named Ewa from Poland. She worked on Bc.game support, but she doesn't work there anymore. I always had to contact her personally to solve my issues. Suppose I contact you ten times via live support. The response rate is less than 30%. If I contact them ten times, maybe they will respond two or three times. That is also not instant, someone might join the conversation after thirty minutes. I did not get any email response from bc games in my lifetime. Strongly suggest you work on that.

Mahdirakib

legendary

Activity: 1946

Merit: 1026

In Search of Incredible

Quote from: BitcoinGirl.Club on June 19, 2023, 06:35:19 AM

~snip~

The above post of BC.game representative is related to the concern which you have mentioned in your post. Their support team has indeed acted unprofessionally at the initial stage. But they have solved the error which had happened on the verification page. The user (mumu68) has uploaded his identity documents and waiting for the decision of BC.game team. The KYC verification is a systematic process, and the process takes a few days to weeks to be completed in every casino. In the meantime, the casino team will also investigate on the user betting activity to clear their doubts.

BitcoinGirl.Club

legendary

Activity: 2800

Merit: 2736

Farewell LEO: o_e_l_e_o

Quote from: BC.GAME on June 19, 2023, 03:47:15 AM

We understand that there might be instances when a player may disagree with a decision made on their ticket. While this can be frustrating, we want to assure you that our support team follows a comprehensive review process to ensure fairness and transparency. If you still have questions or disagree with a decision, we recommend following up through the same ticket for a further review.

When support acts unprofessional and abandoned a player then many players starts to complain everywhere and the forum is not a different place too. It will be great if you address the concern raised here: https://bitcointalksearch.org/topic/bcgame-trying-to-scam-blatantly-solved-after-80-days-5456655

The accusation is not serious yet. My guess is there are some kind of system error on the users side, but you will know better if you check it.

BC.GAME

copper member

Activity: 240

Merit: 125

Hello BCGame Community,

Firstly, we'd like to express our sincere gratitude for your continued trust and engagement with BCGame. We acknowledge the discussions happening on the forum and want to address some concerns that have been raised.

As a licensed crypto casino, we operate under stringent laws and regulations, with player privacy being our paramount concern. Due to these legal obligations, we are unable to address individual player issues on public platforms like this forum. Instead, we encourage you to utilize our 24/7 live support available on the BCGame website. Our dedicated team is always on standby, eager to help resolve any issues or concerns you might have.

We understand that there might be instances when a player may disagree with a decision made on their ticket. While this can be frustrating, we want to assure you that our support team follows a comprehensive review process to ensure fairness and transparency. If you still have questions or disagree with a decision, we recommend following up through the same ticket for a further review.

We genuinely appreciate your understanding and cooperation on this matter. Let's continue to create a fun, secure, and privacy-respecting environment together!

mumu68

jr. member

Activity: 53

Merit: 1

Despite sending them ALL the requested documents, my account still continues to remain in "Security" mode when I am not allowed to withdraw my balance.
They do not give any information but only tell me to "Wait for the update"
But how is this even allowed? What rule did I even break? Nothing, they just don't want to payout money because I hit 2 lucky winners! How is this acceptable behaviour? It's only 3770$ anyway and part of it is my deposited money!

tbct_mt2

hero member

Activity: 2366

Merit: 838

Quote from: acroman08 on June 17, 2023, 11:15:48 AM

Do you mean the verification of your KYC? From what I have seen here in the forum, it could take several days, to weeks or even a month/s. I am not really sure why it takes that long. you might need to lengthen your patience because you might need to wait for several days to weeks, etc... before your issue gets resolved.

KYC verification can be done immediately with software or can take longer time with manual verification or advanced KYC. Sometimes, if a casino want to do advanced KYC or if they want to be sure that one account does not try to pass KYC with suspicious activities that trigger KYC requirement from the casino, it will take longer time.

Quote

you should ask them that, a casino usually answers what rule a gambler broke but they wouldn't provide evidence since it might contain sensitive information.

Sensitive information will not be shared publicly or even in user email.

Because a casino will have to keep information secretly like they have to follow GDPR. In addition, email is sensitive with hacks too and sharing sensitive information through email is risky. I don't think a casino will share all sensitive information of one user like how they broke a casino's Terms of service through email.

acroman08

legendary

Activity: 2520

Merit: 1113

Quote from: mumu68 on June 17, 2023, 09:21:20 AM

How long does this process usually take? I am sure there are legal boundaries mandating they complete this process within certain legal timeframes.

Do you mean the verification of your KYC? From what I have seen here in the forum, it could take several days, to weeks or even a month/s. I am not really sure why it takes that long. you might need to lengthen your patience because you might need to wait for several days to weeks, etc... before your issue gets resolved.

Quote from: mumu68 on June 17, 2023, 09:21:20 AM

It's nonetheless scummy behaviour, what rule did I break? Because I was lucky and won on 2 games? With this logic no player should play at BC.Game since they don't want people to win! Outright unacceptable.

you should ask them that, a casino usually answers what rule a gambler broke but they wouldn't provide evidence since it might contain sensitive information.

Beparanf

hero member

Activity: 2954

Merit: 796

Quote from: mumu68 on June 17, 2023, 08:50:29 AM

I am looking forward to successful restoration of my account so I am able to bet in the casino/sports and able to deposit and withdraw again. I hope this will not take longer than 24-48 hours at most!

Expect the worst. Casino KYC is much longer to process compared to exchange KYC for an unknown reason. The fastest KYC verification that I experienced is a week and the longest waiting time is 2 weeks. 24-48hrs waiting is for exchange KYC and not gambling.

Quote from: mumu68 on June 17, 2023, 08:50:29 AM

They should now restore full access to my account soon, but will they? We will find out and I will update this thread and elsewhere in other forums if they let me withdraw like they should.

It depends on their findings on your account. Typically, They will ask KYC then follow up with investigation since your account got KYC. Your account will be full restored if you didn’t do wrong. You just need a lot of patience on this waiting time.

mumu68

jr. member

Activity: 53

Merit: 1

Quote from: Mahdirakib on June 17, 2023, 09:15:50 AM

Quote from: mumu68 on June 17, 2023, 08:50:29 AM

~snip~

Don't worry, they will give you the access of your account after verifying your documents. You will be able to withdraw your funds without any issues when the verification will be completed. The rules are already mentioned in the terms and conditions page of the casino

Quote from: https://bc.game/help/terms-service

BC.GAME reserves the right, at any time, to ask for any KYC documentation it deems necessary to determine the identity and location of a User. BC.GAME reserves the right to restrict service and payment until identity is sufficiently determined.

How long does this process usually take? I am sure there are legal boundaries mandating they complete this process within certain legal timeframes. It's nonetheless scummy behaviour, what rule did I break? Because I was lucky and won on 2 games? With this logic no player should play at BC.Game since they don't want people to win! Outright unacceptable.

Mahdirakib

legendary

Activity: 1946

Merit: 1026

In Search of Incredible

Quote from: mumu68 on June 17, 2023, 08:50:29 AM

~snip~

Don't worry, they will give you the access of your account after verifying your documents. You will be able to withdraw your funds without any issues when the verification will be completed. The rules are already mentioned in the terms and conditions page of the casino

Quote from: https://bc.game/help/terms-service

BC.GAME reserves the right, at any time, to ask for any KYC documentation it deems necessary to determine the identity and location of a User. BC.GAME reserves the right to restrict service and payment until identity is sufficiently determined.

mumu68

jr. member

Activity: 53

Merit: 1

Many thanks whoever tried to help. Some progress but far from solved!

I managed to successfully upload the correct information now which is VERY intrusive and privacy concerning to begin with
1. Front + back of ID
2. Selfie holding ID + text about BC Game
3. Utility bill
Images have to be less than 1MB too Roll Eyes

I am looking forward to successful restoration of my account so I am able to bet in the casino/sports and able to deposit and withdraw again. I hope this will not take longer than 24-48 hours at most!

I am not able to access my previous bets the way things stand. Huh

They should now restore full access to my account soon, but will they? We will find out and I will update this thread and elsewhere in other forums if they let me withdraw like they should.

acroman08

legendary

Activity: 2520

Merit: 1113

Quote from: mumu68 on June 17, 2023, 06:20:43 AM

Is there any way someone can help? Surely BC.GAME has their employees here? Is this how you treat your customers, by refusing to payout and not replying in chat/emails?
What a great way to increase your reputation! I will not let this slip, it is totally unacceptable behavior by a supposedly "big" bookmaker!

Angry

it seems that their representative is active, but you might have to wait for the representative to be online because it's been 4 days since they have been logged in to the forum. I sent them a PM informing them about the scam accusation thread you made just in case the representative missed your post.

mumu68

jr. member

Activity: 53

Merit: 1

Is there any way someone can help? Surely BC.GAME has their employees here? Is this how you treat your customers, by refusing to payout and not replying in chat/emails?
What a great way to increase your reputation! I will not let this slip, it is totally unacceptable behavior by a supposedly "big" bookmaker!

Angry

mumu68

jr. member

Activity: 53

Merit: 1

Do you work for BC.Game? Please try to help me, this is insane. I hit 2 lucky bets and this is how I get treated?
I will not stop complaining in forums and even found a Curacao lawyer to get my justice if my problem is not solved , this is totally unacceptable.

efialtis

legendary

Activity: 1750

Merit: 1363

www.gosubetting.com

Quote from: mumu68 on June 17, 2023, 06:06:20 AM

I am a member of Bitcointalk forum since 2018 but never found the need to write until today!
BC.GAME is trying to SCAM ME. I deposited about 2k usdt, I took 2 bets in live sports and now they are refusing to payout. Live chat does not answer, no reply on emails either. Discord link doesn't allow to get in!
Unbelievable!
They requested KYC documents but when I go there it says "All information are submitted" (sic) even though i DID NOT UPLOAD DOCUMENTS, I JUST STARTED FILLING MY INFORMATION AND THE NEXT TIME IT SAYS THAT! There is no option to upload my documents.

I am going to complain to Curacao Gambling Authorities and in all other betting forums IF THEY don't restore access to my account. Below are the screenshots

There seems to be a technical problem with the KYC form - it`s unfortunate though that live support isn`t responding, at all?

Anyway, I 100% trust BC.Game, our community trusts them and we have been with them for the last 3+ years - I will let our poc know about this so they can help you out.

Edit: No, I don`t work for them but we are partners

Topic: 🔥🔥🔥 BC.GAME - CASINO AND SPORTSBOOK | 200% BONUS - PROMO CODE #BCLCFC 🔥🔥🔥 - page 139. (Read 80400 times)