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Since you sent a message to the support, I suggest you wait for some time for some response. Did they at least respond to you that they had received your message, and they were following it up?
Edit;
They also have this support account which you can message to help you out in case you have waited for a very long time without response -
BC.Game SupportThe player has made his accusation thread
here. And though everything has been explained there, I think it'll be wise to address this matter briefly here too, to avoid any misunderstanding and to clear matters. [This also serves as a reply and explanation to
Eternad and others who wonder what happened with shirin1361]
He got his "automated" verification revoked as a safety measure by BC as the player tripped several anti-hack triggers. Thus, BC actually tries to do good and protect their players [namely, him] when they ask for re-KYC, to be sure that the account is still under his control.
I've reached one of my contact on BC, that's on the same team with
BC.Game Support few days ago, even before Shirin created his thread, they explained why things happened and what should he do, and I relied everything back to shirin. So, in short, yes, BC.Game Support [as a team] is aware of this matter and most likely currently processing his information manually.
All we need to do now is wait. But just to be sure that there is no interdepartment-miscommunication like the data actually has been successfully verified but someone forgot to update his account, or anything else, I'll nudge my contact.
