Topic: 🔥🔥🔥 BC.GAME - CASINO AND SPORTSBOOK | 200% BONUS - PROMO CODE #BCLCFC 🔥🔥🔥 - page 4. (Read 87001 times)

Your browser cannot load a script that the page requires. This is most likely because you have blocked Javascript execution, for example, or other plugins are interfering with the page.

The easiest option would be to open the page with a different browser to see if this solves the problem (instead of Chrome, for example, with Firefox or Brave or ...). This usually solves such problems on its own.

Does anybody have any idea why I'm experiencing this?

It is good if you have it but as a company, they will have similar approach like trying to expose their brand to different platforms. After attracting new users, after a while, they will leave those platforms and focus to their most favorite ones for active marketing and interaction with community.

This approach from all companies mean that as users, we have to mainly contact them for support directly on their company platform and their official contact channels. Other places like Bitcointalk or any forum or social media is only alternatives, but never are main ones for customer support.

I agree with you that if a casino, for example in Bitcointalk can have an active representative, it can be helpful, but if they don't have an active representative here, you can contact support in their website, through chat, email, support ticket.

Support usually just use the general reply on case that the6 doesn’t have any authority to reverse the decision. Most of the cases that was successfully solved here are those that already has a verdict from admin but reverse after consideration since the Bitcointalk representative intervened to check the issue again with explanation to support the user in case the issue is valid.

This is why it’s important to play on casino that has active support here since you can have second chance to review your case that was initially marked as solved even though the decision is not in favor to you.

It's really a great thing, because instead of going through a boring support team that sometimes can't understand you or is a case with a lot of bureaucracy, you can come and create a topic, send a PM and everything moves faster. This shows that the forum brings the user even closer to the product.

🎉 Attention friends, an exciting new contest has just been announced and we are excited to invite you to participate!

🔥 BC.Game presents: Everton & Leicester ⚽️ 1st February 🔥

Feel like a football strategy expert and predict the minute of the first goal scored!

Don't miss the opportunity to enjoy the excitement! Try your luck, join the contest!

Good luck to all participants!

Definitely! Without holydarkness's help many cases would most likely still be unsolved in this forum, and I mean about all the casino sites obviously. Sure I am not a fan of BC's support and so on but I always got my money from the site, without any problem and often enough within seconds. Though, I also verified everything right from the get go so there would be no problem once I would want to withdraw anything.

Thanks for the explanation and, as I said, I think it's great that you always take care of the cases here and help people to solve the problem!

It's also interesting to see how you go about it and track the respective cases.

I agree with you, it's simply about making the OP's concerns more visible, which is why people will open a new thread if they post here and don't get an answer relatively quickly. However, I still think it's excessive to open a separate “Casino Support” section here in the forum, even if such concerns are best dealt with there.

---

All in all, however, we as the Bitcointalk community can feel honored that people come to us for help when they have problems with crypto casinos

You also said well, creating a thread for such allegation or issue, it is an another means of calling for attention of the representatives and the forum users who can help from one way or the other  which albon did but even at that if the attention of the representatives are not call in that thread, they might not know that such thread does exist unless some inform them like albon did.  So if anyone is creating thread on such magnitude, it is better for the Op of that thread to reach out to he announcement thread and brought the link of the allegation thread to the ANN thread because probably he might not give a full details in the announcement thread.
And it is not good to create a request thread in the scam accusation board. That is why in most cases it is good to comment on the ANN thread and there is no way users will not respond to that question. And in that discussion the comments will not lost in the thread but will reach the present of the representatives of they are active. And if they are active and they ah e not replied, he can pm them about the development.

Basically, I wouldn't mind to poke my contact for cases that's written here and better fit to be labelled as "complaint" than "scam accusation", and yes, I agree that at times, simple complaints are better and more "on-topic" to be posted here as it's just a request for a help rather than really accusing the casino for a scam attempt.

And people can rest assured that once it comes to my radar, the likelihood of it being forgotten as it got drowned by other posts will be near zero [with exception that I forgot to write the entry in the first place or it got accidentally crossed as it's sandwiched between two crossed entries], as I wrote everything in my notebook once it comes to my awareness and I update every step of the development of the case in a to-do list style, like:

BC v. Lakai01, he can't withdraw
[Other entries of other case]
[Other entries of other case]
BC v. Lakai01, BC said he need to perform KYC
[Other entries of other case]
BC v. Lakai01, still can't withdraw, passed KYC, ask BC to recheck
[Other entries of other case]
[Other entries of other case]
BC v. Lakai01, account opened, ask his confirmation

The problem with having these complaints on ANN rather than scam accusations is, ironically, exactly that: making sure it fall under my radar. I roam the scam accusations thread on daily basis and try to monitor other boards like repu or couple other casinos' ANN thread when I have some time to spare, but usually I am rather swamped that I might miss a case complaint or two.

This is why I will very appreciate if people mentioned me and bring things that was raised on ANN threads that has a high chance of being missed by me [mentioning me for a case that's posted on scam accusations is --TBH-- a bit pointless as I roam around it on daily basis and new complaints are bound to be read by me sooner or later].

That, and the fact that I don't think I can add a "complaint" to my list if it's not in scam accusations board, so suppose the user wanted their case to be displayed there, they have to have it on scam accusations.

In my opinion, the creation of the thread in "Scam Accusation" was already OK (even if it was less a scam accusation than a request for help in the forum).

If you post something like this here in the Accouncement thread, for example, it gets lost relatively quickly, as there are usually a few messages per day and the BC.Game account or other people who like to help (and are very good at it) like holydarkness read over the messages. This is much more difficult to happen in a separate thread, even if I have to agree with you and the Scam Accusations section doesn't fit 100%.
Unfortunately, we don't have a "I need support with a casino, who can help me" area here, so the SA area is simply the most obvious one.

^^ Look again as his reply looks like a bot is being used here. I might go wrong but I do know that it takes some time to get a resolution from the team. I think it is too early to come to the conclusion that you think may be the reason.

Edit-1: That reply got deleted or is it my internet? Not sure what happened but if I was wrong in analyzing then I will accept my fault.
Edit-2: Yup! It was my internet that showed me the historic page and did not update it after I replied to you till I refreshed the page when it looked weird to me before refreshing.


Coming back to the topic: That is the reason, I wrote earlier that they should wait for a response before coming here and raising doubts about BC.


Absolutely, Yes! I will avoid this discussion on this thread.

I have it in my plate and will soon shove it to my contact's plate, only waiting for the player to inform me their UID so BC can get to their account easier.

Currently, I am trying to get this user away from commiting account-suicide --his snappy response aside, as I don't take it pesonally-- by having to try to get someone from compliance to take a look into the KYC and talk them to see it as a joke, innocent mistake, and/or a frustrated expression instead of blatant attempt to breach several clauses on their ToS.

I'll bring stper's case to my contact after I get his UID. For the time being, I'll really appreciate if we can move discussion about his case to his thread and keep this ANN free from any other details and question about it because [as always] it'll be harder to track two threads simultaneously for a case, especially when a detail was only given to one thread and not the other, while the other thread have a yet another important key fact.

As usual, my BC contacts are on slow-mode due to the weekend.

Edit: oops, I forgot to add extra words that drastically change the meaning of my post, LOL.

This nice from you by helping another user in this thread. But it would have been better for the user to make the comments here than creating thread separately. Many newbies created threads like that and it would have better they used it as comment in the announcement thread. That is not withstanding, as you have presented it here the representative can take the case to the support team in the casino and solve the issue.
Good work from you.

I have read on BTCGOSU that it is official:

BCGAME.US – A New Social Casino Made for U.S. Players
source:https://www.btcgosu.com/blog/news/bcgame-us-a-new-social-casino-made-for-u-s-players/


I suppose that the traffic of poker players will increase, but surely we will be together but not "mixed"

---

On the other hand, although I already have my "WK coin claim" (wukong) I have not can playing again, I constantly get this error:


^{It is something intermittent in reality}

That is the problem wherein @OP won a significant amount but due to some issues, they come up here as on this thread without waiting for resolution.  In this case, the first line of handling the customer was aloof which might have triggered his reply.

How did you reach this conclusion? I know users here who actively discuss these issues through back channels. It seems unlikely that you have been part of this journey. If you are connected with the team that handles these matters, it would be helpful if you could provide a solution to the issue.

I confirmed that your bets really won. Correct me if I’m wrong here but they are claiming that they deducted your profit because there’s an error with the result right?

They have multiple issues recently which they are actively resolving one by one with the help of their representative and holydarkness. All issues involves support can’t handle the issue on the website.

You can check the latest resolve case here https://bitcointalksearch.org/topic/m.64964704.

I think they might help you recover your funds immediately since your bet is indeed won.

Hi !

I’m posting here because I’m dealing with a serious issue on BC.Game, and the support team hasn’t provided any meaningful help. I’m hoping someone here can offer advice, or that BC.Game steps up to resolve this.

Their support is literally useless and just copy and pastes the same generic responses, which is insulting and basically an F you...

Here’s what happened:  

- I placed a bet on a match, and I won. The match result was confirmed as a win both on BC.Game and external sources like Flashscore. My account history even shows the bet as “won.”  

Here is the bet: https://ibb.co/10tynWB

Here is the flashscore result: https://www.flashscore.ca/game/fqyxIMzf/#/game-summary/game-summary

- However, the winnings ($3,112 in USDT) have not been credited to my account balance, even though it’s been over 24 hours since the bet was settled.  

My account shows $0 and all of my bcd disappeared. If I credit soemthing from the bonus section it disappears: https://ibb.co/w0hSXwM

- On top of this, my BCD balance keeps disappearing. Every time I add bonus funds or claim something, my BCD resets to zero for no clear reason.  

When I reached out to BC.Game support, the experience was frustrating and unhelpful:  

1. Generic Responses: They kept copy-pasting the same response about “incorrectly settled bets,” even though I explained multiple times that my bet was settled correctly and is marked as a win in my history.
 
2. Lack of Action: I asked them to investigate why the winnings weren’t credited, but they didn’t provide any real answers or solutions.  

3. No Escalation: Despite my repeated requests, they refused to escalate the issue to a manager or someone who could assist further.  

This is clearly a technical issue on their side, and it’s incredibly frustrating that they’re not addressing it. I’ve provided all the necessary details, including the ticket ID, proof of the win, and the match results. Everything checks out, so there’s no reason why my winnings haven’t been credited.

What I need BC.Game to do:  

1. Credit the missing $3,112 USDT to my account immediately.  

2. Investigate and fix the issue with my BCD balance disappearing.

This has gone on for too long, and the lack of proper support is unacceptable. BC.Game, I need you to take this seriously, investigate the issue properly, and resolve it as soon as possible.

If anyone here has experienced something similar or knows how to escalate this, I’d really appreciate your advice.

Thank you for taking the time to read this, and I hope BC.Game resolves this soon.

Here are screenshots of my interactions with support:

https://ibb.co/3yJVVFs

https://ibb.co/jgSDvrr

https://ibb.co/ZTj9Frk

https://ibb.co/PMXPFXs

https://ibb.co/MC6QPZ4

https://ibb.co/V9MqcKK

I think that the user base that bets on sports is replenished largely due to the cool contests that are held on behalf of this casino. People may not understand football at all, for example, but simply guessing the number of goals or the minute at which the first goal will be scored does not require special knowledge of sports. Moreover, the advantage of such contests is that you do not need to make initial bets to participate in them. That is, anyone can take part. And this awakens interest in BC.game among new people.

🎉 Attention friends, an exciting new contest has just been announced and we are excited to invite you to participate!

🔥 BC.Game presents: Tottenham & Leicester ⚽️ 26 January 🔥

Feel like a football strategy expert and predict the minute of the first goal scored!

Don't miss the opportunity to enjoy the excitement! Try your luck, join the contest!

Good luck to all participants!