BC is at it again, doing strange stuff to me. I got a sports free bet, which I won and got 5.65 BCD for it, not much but ok.
Now the thing is, you have to wager this amount 10 times in the sports book to unlock it, already a harsh requirement, it was a free bet after all. But ok, whatever, I did it anyway.
Ok, so I wagered, wagered over 220$ in the hours after getting the free bet. Now guess how much wager they registered, $43.13 ! This was 36 hours ago and still it's the same number. My host is a total dully and writes:
"I'm deeply sorry for the delay my dear. I kindly ask for your patience as it will be updated shortly tonight. Thank you so much for your understanding!"
"Kindly await for the bets to be settled, please. For sure the rollover will be updated."
These replies were 24 hours after the bets were made and 36 hours. Basically lying straight to my face because I know there is something wrong here. The "completed wager" already updated every single time after the bets, yet when I bet like 20$ it just registered like 5$.
The rules of this promo are clear cut, and they basically violate their own rules by doing this. Rules for this promo can be found here:
https://bcgame.nz/events/daily/event-detailComing back to this case unfortunately. Still after over 220$ in bets, rollover was 10x, I am at over 44X, my small bonus is still locked.
Host is pretending to understand and help but for 3.5 days there is only nonsense coming from her, as always.
So last night I made a small test bet of 3.1$ . And guess what, only 1.55$ of this bet were registered for the wager requirement of the rollover. Before the rollover was at 43.13$, now it's at 44.68$, exactly half my bet size more.
Since on the first day I made a 126$ bet I have the strong suspicion they first of all only take 50% of your bet size for the rollover but also cap it at max 20$.
Meaning, even if you bet 1000$, only 20$ go towards the rollover. If you bet 10$ then 5$ will go to the rollover. This is clearly false advertisement since it states 10x rollover, nothing else. If only 50% of your wager actually count then this is a 20x rollover requirement obviously. Of course the cap of around 20$ makes it even worse.
I have searched anywhere in the rules, TOS and whatever and this "rule" is nowhere to be found. I am sure even the hosts, live support and discord mods aren't even aware about this since nobody has an explanation
It is not about the money in this case, I couldn't care less it's about false claims and terrible support to find an explanation.