Which kind of doesn't look good for BC support here.
I would sincerely beg you to reconsider your opinion, because BC Support --be it the person who handle the forum account, or the reps [a handful of them] that's "assigned" to me and in constant communication with me-- actually plays a very huge contribution on each and every cases against them that I oversee and enabled me to get to the bottom of things.
Just because they're "silent" here doesn't mean they didn't actively participate in solving cases against them, nor that their absence should be perceived as something that doesn't look good. They immensely helped and handled cases, get things done, behind the screen, providing evidence that's set for-my-eyes-only due to its private nature. In fact, BC support is perhaps one of the most active support team amongst other casinos' reps on the forum in handling cases.
This case for instance, they dug into the user's history, that took them days to get done as they have to communicate inter-departments [and only god knows how many departments they have to visit to compile these informations], and unearthed evidences that I asked, simply to prove that their mod's decision is justified.
So, I'll humbly beg you to reconsider
BC.Game Support's participation on this forum's dispute, as their silence this far is because I already made a statement regarding cases, so they avoid redundancies by making similar statement, and not a form of negligence.
I appreciate your detailed response and the level of support BC's support team provides. I only wrote that single line to shed light on what goes on behind the scenes. I never doubted their efforts, but I was interested in your reply as I've always seen the team helping casino users with their issues. Thanks again for making everyone here aware that BC's support team is always active and helpful, even if they are not vocal on this thread.