We have a lot of respect for many of the other websites in the bitcoin gaming community and there is plenty of room for us all to succeed and continue to compete for your business. This will only make the opportunities better for all of our great players. hopenotlate and donk4u we encourage you both to continue to post as you see fit here at bitcoin talk and not be dissuaded by another persons attempts to censor you. Fortunately, people here at bitcointalk are very smart and can discern truth from opinion and develop their own experience.
I would like to encourage you to respond to my posts.
You mention not letting others censor them, but you are guilty of censorship yourself.
Why did you delete these posts?
Do you consider this spam?
Wow, deleted my posts within 2 minutes...what rule did I break this time Betcoin?
Why is betcoin refusing to accept responsibility for failing to protect players personal email addresses?
Why is betcoin refusing to accept responsibility for taking more rake than they were entitled to?
Why hasn't Betcoin explained to me why I am banned from your site, when all I've done (and will continue to do) is ask questions just like these? Meanwhile, there are many players who have have cheated or scammed other players that are not banned. Do you really consider me more of a threat than multi accounters like freshstart? Or serial scammers like Rozay? Or someone worldpeace who ddos' other players in hopes of extorting money from them?
Is this something you've learned just recently?
It's a little concerning that you don't appear to have replied to any of his posts here. He seems to be raising valid concerns, but you leave them unanswered.
Did you really use 10 BTC confiscated from cheating players to fund a promotion instead of giving them back to the players they were stolen from? If so, how do you justify that?
Did you really allow those same cheating players to them play in the freeroll funded with the money they stole, after claiming to have zero tolerance for cheating? That sounds pretty crazy if it's true.
It seems Betcoin Jessica was unaware that Betcoin Andrew had already admitted they had let the cheaters play months ago HEREHi Dooglus, it's because we did return most of the btc and we still ran a 10 btc freeroll to thank players for their support on top of returning funds. This was many months ago and was handled expediently. Ironically, most of the players were from a prop program which we no longer have, yet most of the players still play in.
No we did not allow those players to play in the tournament but as you may know a bitcoin gaming website creates some unique challenges which we embrace.
We have addressed all of this before and will happily address it again as we continue to move forward.
Thanks guys!
Jessica
I still have ~ 3 dozen support tickets that date back as far as 9 months ago that are still open and unresolved and ~ 1 dozen of which have never even been replied to.
Very interesting considering
we haven't had the ticketing system anywhere close to 9 months. What is your login name? 36 unresolved tickets over 9 months is definitely something we would like to see considering we only added the ticketing system 4-6 months ago. Also, to note, unresolved tickets brought to our attention will be resolved, therefore just let us know your login name and we will have an immediate review.
I posted an email with a link to a ticket from last March proving they did, in fact, have the ticketing system then.-----Original Message-----
From: Betcoin.ag [mailto:[email protected]]
Sent: Saturday, March 14, 2015 5:02 PM
To:XXXXXXXXXXX
Subject: Ticket #10059: My Affiliate
---- Reply above this line ----
twitchyseal,
Thank you for contacting us. This is an automated response confirming the receipt of your ticket. We usually respond to emails within a few hours, however, sometimes it can take up to 24 hours to get a response. When replying to future responses, please make sure that the Ticket ID is kept in the email subject so that we can track your replies.
If you have an account you can view your ticket at:
https://www.betcoin.ag/ticket/10059