Topic: BetcoinPoker.com Betcoin.ag-Big Tourneys-BONUS-Freerolls, Ring Games, Real Poker - page 26. (Read 367789 times)

since Betcoin has been vague about the phishing emails... can you let us know what kind of maintenance was performed?

Tickets for the Daily Coin Tournament series are also being fixed as they are not synced properly after this update.  Programming is working diligently to get the fix complete.  If you have qualified for a ticket, please create a ticket at www.betcoin.ag/support and we will confirm and get the ticket into your account.  Thank you for playing with us.

Will you stop sending your loyal users phishing emails?

The update has caused an error with the rakeback and programming is working to fix this.  We are expecting completion within 24-48 hours and it will certainly be paid retroactively.  We are here for you anytime. 

Excellent questions twitchyseal.

1.  Nearly all sensitive data is already encrypted and we are increasing the security even more with our next update that will occur within 4 weeks. Currently we are testing the software in the dev environment and have another poker update that should be occurring first within 10-14 days.

2.  YES!  This will be included in the next update as well.  The only reason is wasn't included when we launched is because some competitors didn't require it at the time in 2013 and it was thought by management to be best, but after discussing it some time and you and others feedback as well as reducing multi-accounting it will be implemented.

3.  We have at our disposal what our providers offer and we are working with them to increase this and provide even more data to our great players.  We will keep you posted here but expect to see more data available with successive updates though we can't explicitly speak as to when this will be available.

4.  Yes, certainly.  He is very passionate about Betcoin and as you know you have the ability to get under his skin a bit.  He does have respect for you, however and knows your heart is in the right place as you are at Betcoin daily and with posts like this only seek to help improve our great community.

5.  Plo is doing an excellent job and has been going above and beyond what is asked of him at this time.  We won't seek to change plo's personality. 

6.  I don't even believe Jessica uses bitcoin at this time, though she is obviously very familiar with it. 

Thanks twitch!

Are you going to start encrypting sensitive info?

Are you going to start keeping records of players tournament history?  Maybe even allow players to access their tournament history!?

Are you going to start requiring email verification?

Are you going to start maintaining a database of all hands dealt and have one person on staff learn how to use it effectively?

Are you going to train William to be less aggressive?

Are you going to train plo8 to be less passive?

Are you going to train Jessica to be less of a passive aggressive bitc   oin user?

This maintenance is complete and has laid the foundation for some very exciting additions in the next couple weeks! 

We will certainly keep you posted and guesses at the new features are certainly welcome?

Thank you Junko for your great feedback.  We will certainly continue to offer the Table Starter Rakeback Bonus and searching for that perfect mix to incur proper growth and sustainability.  We will continue to have great promos and we have many new features in store at Betcoin Poker.  Thank you. 

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Well, I think we all knew the day would eventually come when the 100% table starter bonus would be no longer. It couldn't last forever, obviously, not at 100%. That's just not sustainable, especially as the number of players increases as it has (modestly) and hopefully will continue to increase. It was good while it lasted (for me, at least) though. I definitely took advantage of it and hopefully I and others will be able to take advantage of whatever tweaked version they end up with. I'm happy they even still have a tsb. Hopefully they will continue it for the foreseeable future.

Anyway, Good Luck, Have Fun


*Edit: When I say, "take advantage of" I mean take advantage of the opportunity to get the extra rakeback the promo offers. I don't mean it in the sense of cheating or abusing or exploiting the promo in any way.

[/quote]

I have some feedback.  It's very bad for the players that you cut the rakeback in half.  It's going to be bad for your site as now less people are going to be encouraged to start tables.  Also it's pretty scummy to announce 50% but then quote a post where you say it's 100%, and also to have it say 100% on your site.

(also I'm still waiting on an answer as to why you keep sending your loyal players phishing emails)

To clarify:  Created over 100 accounts for communication purposes, not cheating purposes.  Jessica loves to ban right in the middle of a conversation, or even right after asking me a question directly, so I got pretty good at creating a new account and logging back in within 10 seconds, literally. 

I was banned on and off for most of December-March.  They never explained why I was unbanned how I could avoid being banned again and the only answer I got second hand for ever being banned was "spamming"  When I asked for them to tell me what I said that they considered "spam" they ignored me.  I even made a post asking for clarification from staff over a month ago. This was ignored: https://www.betcoin.ag/betcoins-definition-spam

I also made a post requesting some sort of policy be determined so players know what is and is not allowed: https://www.betcoin.ag/forum-moderation-policy-or-lack

This ended up being locked, so I made another one, which ended up being deleted.  So I created a ticket, you can see the ticket here: [LINK]

Or to sum it up, I spent a week asking why of all the shit posted on Betcoin they were choosing to delete my thread about forum policy and got this:

First off: welcome back Jessica!

Secondly, why was it being said that support/management "didn't know" why Twitchy was banned or who banned him?  Was that a lie or was your post here a lie?

Thirdly: why would you block someone from your site who you claim you appreciate and who you claim provides valuable feedback?  Seems like a horrible way to treat a customer who provides valuable feedback and who you appreciate.  How many other members that you appreciate have you blocked from the site?  Also, how much of Twitchy's "valuable feedback" has your site used to improve?

Oh, and of course: why are you sending your users...who you are here for anytime (except when they have questions) constant phishing emails?

I am on multiple sites its pretty much you guys and two other sites I can not access due to having a old computer but I believe I read a response to me that stated you guys had something in the works and I look forward to it.
You allow people to have multiple accounts? Guess I will have to see how you police that before I state anything else. But that does make me pause for sure knowing that a player can hit me multiple times under a different name. Know Seals was like that as well,so I guess I will see.

We have another UPDATE on the Rakeback Table Starter Promotion:  

The new specs are:  

Up to 5 Tables and 60-110% Rakeback for the Table Starter Promotion (The promotion earns you 50% Rakeback) - We are continuing to test the best options and we have made this adjustment. We look forward to your feedback.

From Management:  Any staff member can block a member from the forum and the entire staff has the ability to do so.  It is very rare for a player to be blocked at Betcoin and during his 30 minute block, he still had full access to the poker room.  Twitchyseal has nearly, if not over 100 accounts at Betcoin and spends an enormous amount of time logged into Betcoin everyday.  We appreciate having Twitchy and his valuable feedback. 

As for you, there are plenty of great websites in this space and you should play at the one that is best for you.  Trying them all you can get a great experience of what place is best for you.  Perhaps you will play at multiple places as many people do.  We will certainly be here for you anytime. 

There is a elephant being ignored in the corner that is getting bigger,how can someone be kicked from a site and upper management not know about it?
You combine that with hacks and other issues and it does not seem to be a good site. But I know the bigger you get the bigger a target you become,so maybe a bit of both for them.
Still waiting on my chance to play and look forward to making my own mind up and see whats what.

Here to ignore us?

NEW UPDATE TIME: We write to inform you that the maintenance tomorrow has new starting hour - 07:00 UTC.

    13th April
    07:00 UTC
    4 hours downtime

We are here for you anytime and thank you so much for playing with us.