I'm pretty frustrated by Betcoin right now. I deposited yesterday, and then when I was transferring my deposit from my main balance to my poker balance, the site ate my chips. I was told that it would take 10-15 min to straighten out by Betcoin Maria, and then an hour later I was told it would take an additional 1 hour for a supervisor to get online and fix it by Betcoin Aiden, and 24 hours later I just had this idiotic exchange with Betcoin Maria, in which she states that she has no information and no ability to help me. Betcoin customer service is a joke.
marlais
Hi, I am still missing chips from my balance from a deposit made yesterday. I was told that it would only take an hour for a supervisor to look at it, but it's been close to a day and I haven't heard back. Could you please let me know where this issue stands?
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Betcoin Maria
Do you have a ticket opened on this?
marlais
yes it is #46690
Betcoin Maria
It will be answered soon
marlais
I was told almost a day ago by you that it would take 10-15 min to straighten out. What's the holdup?
Betcoin Maria
I have no information
marlais
Can you connect me with a supervisor?
Betcoin Maria
They are not available in chat now.
You can leave a ticket for them
marlais
I did that yesterday, and was told to expect a reply within 1 hour by Betcoin Aiden.
Do you have an estimate of when they will get back to me?
Betcoin Maria
No, sorry
Tickets may take up to 48 hours to be replied to, depending on the issue
marlais
I am pretty frustrated that I am getting the runaround from Betcoin support.
Betcoin Maria
I am sorry bout this
marlais
I just want my deposit back. I have no interest in playing on this site anymore.
How do I leave a ticket for a supervisor?
Betcoin Maria
https://www.betcoin.ag/node/add/ticketmarlais
This looks like the regular ticket form. Is it any different?
Betcoin Maria
No, regular ticket
marlais
OK, it seems that you cannot help me or direct me to someone who can. I am unsure why you are answering support questions, since you have no information.
Betcoin Maria
Supervisors review tickets
If you leave one, it will be answered
marlais
OK, thanks
Betcoin Maria
You are welcome anytime.
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