So yesterday affternoon I was in Betcoin chat explaining how the other skins of WPN worked:
2:49pmOHYEAH: yeah on 5dimes you can request 27% flat rb
2:49pmOHYEAH: you get rb or the vip program
2:49pmOHYEAH: not both
2:51pmOHYEAH: try betdsi or moneybookers
2:51pmOHYEAH: etc
2:51pmOHYEAH: sharktank is WPN cash, spin n gos mtts
2:51pmOHYEAH: same thing, same payment processors
Then Boom, ban #9 for me I believe.
A minute later I see Andrew in the chat so i fill out the 3 fields required to make new account "twiitchyseal" and ask him why he banned me. Get banned again.
So I pull up live support and we get off to a rocky start but I was able to have a decent conversation with George (customer service) which was something I never thought would happen. He says he doesnt know why I was banned but would try and find out, and I believe he will try mostly because he's customer support, not management (I think) But I don't believe he will find out, or if he does, he will not tell me.
So I open a ticket:
Earlier today my account was disabled.
I believe andrew disabled it it as he was in chat immediately after when I created another account to finish my conversation.
I think anytime a player is banned an explanation should be given on exactly why they are banned and how long they will be banned for. This would reduce the need to create multiple accounts simply to communicate.
Here's the rest of the ticket...
Why am I posting all this? Because it's a good example of Betcoin treating a player like shit. Obviously they hate me for trying to prevent them from getting away with so much BS and insist on playing this game where the things they say are the complete opposite of their actions. This time it's me, so it's easy to post, but they do it to lots of players. They do it because they think they can get away with it by throwing money broke players they see begging for money on their site or signature campaign grinders for saying good things about them and bad things about anyone who says otherwise.
Whoever is behind Betcoin calling the shots in the end, if you're reading this, this is why your site has done nothing but tread water for 2 years. You could be averaging 300-800 players easily on a weeknight if you just owned your mistakes and didn't have a reputation of trying to buy a reputation.
Update:
Betcoin decided to use same strategy to explain my ban that they used to explain scammers suddenly having our email/login info, rake increasing and collecting for jackpot which didn't exist. Passive aggressive arrogance also maintained.