I don't mess around on forums that much, unless it's to discuss poker strat or my ill-fated attempt to get a staking stable going (long story short: within three weeks half of the players I was staking stole from me). So I'm a little behind the times when it comes to current events because it's very hard to cull the wheat from the chaff when it comes to online forums and I just don't have that much time to deal with things of this nature when I could be making money. But after reading some things on various forums and finding this to be the main breeding ground of the malcontents, I feel the need to express my opinions because I think that the players who actually play on Betcoin are doing a poor job backing the site up. Which is ironic, considering the shouts from a few very opinionated trolls (who seem to have an abundance of time on their hands) claiming that Betcoin is paying the entire world to submit positive reviews. Yet I don't see these reviews. So here is mine.
Betcoin is a great place to play. Why? Because the games are really fucking soft. This is undoubtedly due to the peer-to-peer nature of bitcoin and Betcoin's marketing. This should be the main banner that is flown because as poker players we should care about profitability first.
Support is actually pretty on the ball. I've been playing on Betcoin since 2014 and in the beginning support was pretty slow to get to some things. I later found out that that was because they were in the process of hiring on more support to handle the demand. This makes sense and is quite reasonable. I don't want someone who doesn't know what they are doing handling my cashouts and transfers, especially with a currency like bitcoin where everything is irreversible. I haven't had really any issues that support couldn't square away recently and honestly I haven't really had any issues that I needed to bring to support since everything is ran pretty well. I did have a friend recently who was having trouble getting on his account and support worked with him for almost an hour until the issue got resolved.
The rake, which everyone seems to have a big problem with, is actually the best part of the site. The fact that they have Betcoin-issued rakeback daily plus allow affiliate-issued rakeback weekly means that everyone is getting a rakeback that rivals site-sponsored pros on a lot of fiat sites. When you add in the table starter rakeback which is another 100% on top of both of those it's by far the best deal I've seen in poker. This means that the two days that the rake was accidentally increased actually benefited the players since they were getting more than that amount returned to them! And the few that didn't were still getting so much in rakeback that the effective rake was still way lower than if they were playing on any other site.
Do mistakes happen? Of course, it's a series of computers that is being accessed by hundreds of players at any time, it's crazy to think that everything is going to run smoothly 100% of the time. Every online site I've played on (and it's been dozens) has had errors come up. It's the nature of the beast. From my experience, when a mistake does happen, Betcoin is on it and handles it in an appropriate manner. That's all we can ask them to do. I think that a couple of people on here took a couple of small, isolated incidents and are blowing them up in order to be reactionary trolls. It is the internet after all, that's what people do. The reality of the situation is, I'd bet if these people contacted support and said "I feel I've been treated unfairly and here is why" they'd be listened to and would get reparations for any amount that they had been slighted. The fact that they go on and on instead of doing that shows where their true intentions lie.
Just to cut the trolls off at the pass, I was not asked to make this post and I am not being compensated for making this post. My last dealing with support was over a month ago. If you'd like, I can provide screenshots of my support tickets and transactions page to prove this (although be forewarned: if you ask for this, we will have to wager on it so I can make some money for my time spent. Trolls don't get things for free). I'm making this post because I feel that misinformation is being spread on a site that I play on, and that directly hurts me as it makes it less likely that new players will check the site out. While I don't play all day every day, I am a Silver 1 VIP level, so I do put in solid volume. Also, overblowing things that don't matter makes it less likely that if something serious ever does crop up, it will be acknowledged and dealt with. The crying wolf syndrome if you will.
-OhNevermindMe
OhNevermindMe, thank you for taking the time to share your experience of playing at Betcoin. We will continue to work hard everyday to improve and provide the best place online for everyone to play. This means a lot to us and we really appreciate it.