Shortly after the "Betcoin Poker Return of Overcharged Rake or Daily Coin Ticket" statement last week I was un-banned from Betcoin without explanation. I decided to bump my ticket from Sept 1 about the missing rakeback and status points that I was missing from WPN mtts. I explained the issue back in November in this thread as well - [LINK]
I was expecting them to ignore the issue the way they had so many times before, maybe even just re-ban me, so I was surprised when they replied with a promise to make this right within a few days and how much was I owed. I responded 2.5-5 btc and a detailed summary of why. Here's my explanation, if anyone is interested - [LINK]
A few days later they gave me 3,000 chips and 6,000 status points with the following message:
Quote from: Betcoin Andrew
We have reviewed your statements and play in detail and have credited you with 3,000 mbtc to your account. We have also added 6,530 status points as reflected by your statements. Since this time everything has been running smoothly on Betcoin and we hope that it continues to run smoothly for you as well. We are here anytime if you need us and we appreciate having you here at Betcoin.
Obviously I'm happy to have gotten paid, I had written it off long ago - and I didn't really know how to react to be honest. I've been putting off making this post because if I'm going to be honest, it's going to make Betcoin look bad, and they just gave me a decent amount of money, it doesn't seem right to say bad things about someone who just gave you money. I suspect this very thought process has helped Betcoin a great deal in the past. It's also the reason for corruption all over the world.
Clearly this thought process is irrational.
- The money they gave me was mine all along - yet it's so easy to look at them as generous for returning it to me.
- I think it's extremely unlikely they actually reviewed my play at all, they told me the same thing 5 months ago before stating " we are absolutely certain your VIP numbers are correct."
- What about everyone else? Surely I'm not the only one owed for WPN Rakeback (although I may be missing the most)
- After 6 months of insisting I was wrong, banning me, etc, they admit they were wrong and pay me - without any sort of apology are assurance that players don't have to worry about this kind of behavior from them in the future. This is much greater an issue than 3 BTC should solve.
I know many will read all this and consider it just more Betcoin Bashing, but really I'm just being as honest as I possibly can.
If Betcoin continues to try and mask how unorganized and corrupt they are with lies, they deserve to fail and we should help. If they are willing to show their pure intentions with transparency and willingness to learn from their mistakes instead of try to get away with them, none of these issues would really be issues at all. Just honest mistakes.
