Topic: Betroar.io + BitBrawlers 💰 INSTANT 100% MATCH BONUS + GENEROUS BTC FAUCET 💰 - page 33. (Read 10679 times)

Hello, just PMed you.

no problem !  I know that you have a lot of work to be done
no need to rush, the quality of the product is prioritized not the speed of poor quality. everyone will never be able to build a comfortable home just one night 

thank you!

I'm sorry about that, after looking into it, the support agent you talked to was under the impression this was a sports bet, so it went in with the other support queries regarding bet grading, causing it to get lost in the shuffle. Instead, this was a unique issue where the bit brawlers server crashed during a match and thus did not register the result from the streams. We actually put in a faiI have returned your bet from the wager and added an additional .002 BTC with no cashout requirements to your account in order to apologize. Please let me know if you have any trouble cashing out.

Hello, the problem is that the rate is not calculated in brawlers ( https://imgur.com/A668YbT ) // Wrote in online chat, replied that everything will be solved within 24 hours. but still, the status is ON-GOING. // login: mihakyr \\ thanks

Apologies for this, not our intention to ignore anyone in the thread. please PM me your username and will look into your withdrawal ASAP.


I do not see any PM's from you. are you able to send us a PM with your issue? I apologize if you have not felt heard on your issue. We have spent the better part of the last two days fixing massive, site-breaking bugs and have not had the resources to sort our a handful of customer specific issues. You or anyone else reading this, please PM and we will respond today and do what we can for you ASAP..

the that I await the already 4 days, and created here already 3 messages on its problem. administrator doesn't seem to bother.

Lol chill dude , they will get to all people , he just said in the next 18 hours all pending withdrawals will be dealt with ... You need to relax.

It'd be better to hear answers, not thanks.
You're ignoring people who waiting withdrawals for 1-4 days. But you have time to thanks :-/

This should be resolved now, the issue was caused by a database bottleneck, not a DDOS attack or anything sinister.

Thanks for the support Wendigo! You can be 100% sure that we are all here working all weekend to take care of these critical issues.

Totally agreed! We love the gamblers here and understand the current state of the site is not acceptable. By the end of the weekend we expect that these issues will be cleared and be back on track.

Thank you! in the past week we have expanded the team, a few mistakes because of new employees learning, but we are now in a position to improve the site like never before!

Hello! we have been giving daily updates on these issues as well. Just logging in to make one now.

Over the past few days, we have been tracking two issues regarding player accounts.

#1 is referral bonus scamming. This has been mostly fixed. As we have reported on this thread, thousands of phony accounts were made to try and take advantage of this, causing a tremendous amount of work in review of withdrawals. Within the next week, our goal is to average around 6 hours for withdrawals. There is a tradeoff here between generosity of bonuses and time required to review cashouts. We believe aiming for an average of 6 hours and ensuring all cashouts are processed within 24 hours max is our goal and will allow us to continue to offer the best possible player bonuses.

#2 is a little bit more complicated and was our fault entirely. Due to some changes made in the grading code, several parlays were paid incorrectly, all in the players favor. This bug has since been fixed, but there is still some more work to be done in assessing the total impact and then adjusting/compensating affected players.

Please note that today marks only 8 days since our soft launch began, since then we have given away a ton of bitcoin and processed over 100 cashouts. We thank you all for your patience with us and expect pending withdrawals to be reviewed within the next 18 hours and for bets and bet grading to be running smoothly by the end of the weekend.

Hmm many pending withdrawals at the beginning stage after launch does not look so good but it is reasonable if it is due to the free bitcoin on registration to avoid abuse but I dont think it should take days for withdrawal.
Would be nice if owner can clarify or at least say something related to those pending withdrawals so people wont be worry and start thinking bad about the site.

If that's the case, then this is not a good gambling site, transaction should be automated to avoid waiting on the part of the gamblers.
What about the support, it should be active most of the time and not wait on OP to be online because you concern will be entertain.

I understand that they are still in the early stage, but they should impressed the gamblers here, they are giving a good amount in airdrop and yet they can't process concerns on a timely basis, support and marketing should together be taken cared of properly.

Just wait for the OP to be online or send him a private message https://bitcointalksearch.org/user/bitbrawlers-2239836

I'm also waiting for my withdrawal to be withdrawn.

Yeh, withdrawal speed and support are weird.

1. Didn't receive any respond about a bug.
2. Withdrawal 0.00485464   Nov 28, 2019 03:54 pm   PENDING - pending for 36 hours.

I think customer satisfaction should come first, not something else.

3 days, support does not respond at all

They are probably fixing the website as we speak. You guys need to chill out a bit