I asked for a refund and was refused here is a copy of the email for your amusement.
I am going to challenge paypal even though it has passed the 45 days because according to their terms you can not take money for products that they do not have to sell.
So I will see what happens - not holding my breath though
I am in the UK
Quote
From: Butterfly Labs Inc [
[email protected]]
Sent: Friday, July 05, 2013 5:49 PM
To: Chris J R******
Subject: Re: Order Number 100034910
Thank you for contacting Butterfly Labs. According to the terms you agreed to on checkout, all sales are final. Now that shipping of orders has begun, refunds will not be processed. Your order will be shipped per your position in the order queue. Thank you for your patience and understanding.
For Jody's Customer Service Blog, and more, please visit our new BFL Forums at
Best regards,
Sabina
BF Labs, Inc. Customer Service
On Thu, Jun 27, 2013 at 11:02 PM, Chris R****
wrote:
Hello,
I placed my order on the 6th Arpil order number 100034910, I was aware it was a pre order item - but you did state that it would be 2 months! I can not wait any longer and I require the money due to a change in circumstances.
Therefore I would kindly request that you cancel my order and refund the money.
Many thanks
Chris R*****
If BFL is not officially refusing to refund their customers, then they better get somebody in official capacity to state otherwise. And I don't mean user Inaba, albeit BFL_Josh would suffice.
It's to their best interest to make a public statement on this forum stating their current policy on refunds, or... (haven't figured that part out yet
).
