Hi Lucko - first, I want to say I am NOT upset, in any way.
These things happen and my feedback is to hopefully help other's still waiting to get their boards without damage. I am happy
I was able to be part of this gb - you have been excellent to work with and I would join you in more projects in future, without doubt.
Thanks to MrTeal, too, for licensing the design to our group. I'm sure the outcome hasn't been what you hoped, but you've been a big help getting things straight.
Back to boards and shipping. I believe that if there was something rigid or semi-rigid placed in between the boards before they are wrapped that this wouldn't happen. A small piece of cardboard, or even a small foam packing sheet would do. I believe that your packing is a good plan, but it looks like it allowed the boards to shift laterally on top of each other during
loading dock football shipping, so the end of one board pushed the caps laterally and off the solder.
I think that's the core problem. It looks like the caps were pushed away from the boards at the top:
EDIT: In reviewing my own pictures, it becomes obvious that the power block is what pushed these same caps off when the boards are rotated to each other...https://s3.amazonaws.com/www.annagreentechnology.com/lucko-chili/20140127_133615.jpgThat said, the solder doesn't look very good to begin with either, as you can see from this pic. Neither the cap nor board in this pic shows signs of decent soldering, and there's absolutely nothing at all to clean off to redo it... I don't think this was the main issue, but I don't think it helped:
https://s3.amazonaws.com/www.annagreentechnology.com/lucko-chili/20140127_133622.jpgThen there's the box - like GrapeApe indicated of his, no signs of "abuse". The boards were definitely a tight fit in it and it has clearly traveled a long way (my have even been examined by a friendly government safety representative at some point) - but it doesn't look like it was "abused":
https://s3.amazonaws.com/www.annagreentechnology.com/lucko-chili/20140127_133357.jpghttps://s3.amazonaws.com/www.annagreentechnology.com/lucko-chili/20140127_133406.jpgSummary:I hope this helps figure out how this has happened on 2 shipments. I'm not upset, although my boards are not hashing yet. I'll be attempting to fix these myself later today when I have time to warm up the soldering iron. I have the tools and I can do this work, but I am not an electrical engineer, so I can only hope it goes smooth and there is no other unseen damage.
If anyone has any suggestions or guidance on things I should look out for, or be careful of, or general tips on cleaning/re-soldering/testing things - I welcome any help. Seems simple enough so I'm confident it won't be an issue.
Not as lucky as GrapeApe in having ChipGeek right up the road - I'm in the Charlottesville Virginia area, so if there's anyone around me that has some better thoughts, I'm all ears...
Thanks - sorry for the long-read.