BFL Downgraded my shipping?! - page 6.

aigeezer

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Cryptanalyst castrated by his government, 1952

Quote from: Inaba on May 04, 2013, 04:20:31 PM

If you want to upgrade your shipping, upgrade your shipping. If you don't, then don't, it's as simple as that.

That's good, but there's another messy bit that I hope you can clarify.

I upgraded my shipping a couple of days ago, paid through Bitpay from the BFL site and saw my order status change to:

Shipping Method
Express Shipping - Only

Yea! However, there is another new box that says "Upgrade Pending" and another that says "Amount due $95.00" even though I paid.

I gather from chatter on the BFL forums that others are seeing this kind of thing also.

I'm hoping you can post a generic clarification for people in this situation. So far, I've not sent individual help requests when the issue looks generic - I always look here and in BFL forums for answers to issues that seem to be generic.

Thanks

darkmule

legendary

Activity: 1176

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Quote from: ?? on ??

Why does it cost so much for express shipping? Will you be personally delivering them yourself via helicopter?

No, there's another charge for that. And if you want Josh to personally piss in your face, that's extra too.

Inaba

legendary

Activity: 1260

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You know what? I did not set up the original shipping and I don't know anything about the original shipping. If you didn't pay for overnight shipping (which you didn't) then you aren't getting overnight shipping. If you paid for shipping prior to February, you paid for standard shipping and that's what you're getting, whatever name you want to call it. Chances are, if you paid for shipping after February, you also paid for standard shipping. There is no one that paid "extra" for expedited shipping prior to that.

If you want to upgrade your shipping, upgrade your shipping. If you don't, then don't, it's as simple as that. You can call the shipping anything you want, it doesn't matter to me.

ordy

newbie

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Quote from: PuertoLibre on May 04, 2013, 02:52:08 PM

Quote from: Beans on May 04, 2013, 02:41:50 PM

Quote from: Inaba on May 04, 2013, 11:32:12 AM

If you paid prior to February for shipping, you didn't pay for express shipping. All shipping was called express shipping prior to that, which is what the USPS calls it. Express shipping is now and upgrade from standard shipping, which is still USPS's Express Shipping.

Don't blame me because the USPS calls their regular shipping "express shipping."

Express is not exclusive to usps. It's a actual term. Obviously you guys know that, why else would you change it at the last minute? You could at least charge a reasonable price, these are price gouging rates. After delays, no customer support, missing specs and shipping orders out of position. You could at least do right by the customers this time... It's doesn't help offering a second shipping option anyway. It's just a last minute way to rake in more profits. And no one wants to go through usps anyway, they have the worst service of anyone.

Unfortunately, I have been looking and there only appears to be 1 express mail service for USPS.

I confused international service rates with domestic service rates.

!) Domestically, there is only 1 type of express service offered by USPS.
USPS Express Mail (Overnight): https://www.usps.com/ship/express-mail.htm

!) Internationally, there are 2 types of Express service offered by USPS.
USPS Express Mail International: 3 to 5 day service
USPS GXG: 1 to 3 day service (via FedEx)

https://www.usps.com/ship/express-mail-international.htm

No matter how I look at it. Inaba is simply not being accurate. Take a look.

So, if I take it all together that would mean that if one is in the US that all their pre-February orders will be USPS Express mail, hence subject to overnight delivery?

minternj

sr. member

Activity: 434

Merit: 250

Quote from: PuertoLibre on May 04, 2013, 12:02:24 PM

@ Miniternj

START PANIC'ing

We are getting "double tapped" on shipping.

Don't matter to me I dont care about expedited shipping for my order. But hey it's their right to panic/bitch. I was just wondering if they actually paid for expedited shipping at expedited shipping rates.

PuertoLibre

legendary

Activity: 1890

Merit: 1003

Express Mail Domestic Rates (.CSV):
https://www.usps.com/shipping/em-retail.csv

Express Mail International Rates (.CSV):
https://www.usps.com/shipping/emi-retail.csv

PuertoLibre

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Activity: 1890

Merit: 1003

Quote from: Beans on May 04, 2013, 02:41:50 PM

Quote from: Inaba on May 04, 2013, 11:32:12 AM

If you paid prior to February for shipping, you didn't pay for express shipping. All shipping was called express shipping prior to that, which is what the USPS calls it. Express shipping is now and upgrade from standard shipping, which is still USPS's Express Shipping.

Don't blame me because the USPS calls their regular shipping "express shipping."

Express is not exclusive to usps. It's a actual term. Obviously you guys know that, why else would you change it at the last minute? You could at least charge a reasonable price, these are price gouging rates. After delays, no customer support, missing specs and shipping orders out of position. You could at least do right by the customers this time... It's doesn't help offering a second shipping option anyway. It's just a last minute way to rake in more profits. And no one wants to go through usps anyway, they have the worst service of anyone.

Unfortunately, I have been looking and there only appears to be 1 express mail service for USPS.

I confused international service rates with domestic service rates.

!) Domestically, there is only 1 type of express service offered by USPS.
USPS Express Mail (Overnight): https://www.usps.com/ship/express-mail.htm

!) Internationally, there are 2 types of Express service offered by USPS.
USPS Express Mail International: 3 to 5 day service
USPS GXG: 1 to 3 day service (via FedEx)

https://www.usps.com/ship/express-mail-international.htm

No matter how I look at it. Inaba is simply not being accurate. Take a look.

Beans

hero member

Activity: 518

Merit: 500

Quote from: Inaba on May 04, 2013, 11:32:12 AM

If you paid prior to February for shipping, you didn't pay for express shipping. All shipping was called express shipping prior to that, which is what the USPS calls it. Express shipping is now and upgrade from standard shipping, which is still USPS's Express Shipping.

Don't blame me because the USPS calls their regular shipping "express shipping."

Express is not exclusive to usps. It's a actual term. Obviously you guys know that, why else would you change it at the last minute? You could at least charge a reasonable price, these are price gouging rates. After delays, no customer support, missing specs and shipping orders out of position. You could at least do right by the customers this time... It's doesn't help offering a second shipping option anyway. It's just a last minute way to rake in more profits. And no one wants to go through usps anyway, they have the worst service of anyone.

PuertoLibre

legendary

Activity: 1890

Merit: 1003

Quote from: Inaba on May 04, 2013, 11:32:12 AM

If you paid prior to February for shipping, you didn't pay for express shipping. All shipping was called express shipping prior to that, which is what the USPS calls it. Express shipping is now and upgrade from standard shipping, which is still USPS's Express Shipping.

Don't blame me because the USPS calls their regular shipping "express shipping."

Oh wait, (grasps at straws),

Are you saying the old Standard Shipping = USPS Priority Mail? (3 to 5 days ~guaranteed~)

Are you saying that the old Express Shipping = USPS "Express"? (1 to 3 day guaranteed)

vs

The "New Express" = "USPS Overnight" (a different level of Express Shipping as it is guaranteed "next day")

Is this the correct interpretation? (serious question)

P.S. in the next few days, I am about to become a sizable customer. (Well....if things pan out)

PuertoLibre

legendary

Activity: 1890

Merit: 1003

Quote from: Inaba on May 04, 2013, 11:32:12 AM

If you paid prior to February for shipping, you didn't pay for express shipping. All shipping was called express shipping prior to that, which is what the USPS calls it. Express shipping is now and upgrade from standard shipping, which is still USPS's Express Shipping.

Don't blame me because the USPS calls their regular shipping "express shipping."

OK, I take back everything.

I was duped. BFL is fucking customers again!

HOLY SHIT. Someone sound the alarm. They are bending us over and asking customers for EVEN MORE Money on express shipping they already paid for. This is what I get for listening to the hype.

@ Miniternj

START PANIC'ing

We are getting "double tapped" on shipping.

Xian01

legendary

Activity: 1652

Merit: 1067

Christian Antkow

Quote from: Inaba on May 04, 2013, 11:32:12 AM

Don't blame me because the USPS calls their regular shipping "express shipping."

Inaba

legendary

Activity: 1260

Merit: 1000

If you paid prior to February for shipping, you didn't pay for express shipping. All shipping was called express shipping prior to that, which is what the USPS calls it. Express shipping is now and upgrade from standard shipping, which is still USPS's Express Shipping.

Don't blame me because the USPS calls their regular shipping "express shipping."

Beans

hero member

Activity: 518

Merit: 500

Quote from: Xian01 on May 04, 2013, 02:39:07 AM

Quote from: Beans on May 04, 2013, 01:40:41 AM

Ok, Why do my receipts from when I ordered last year say express shipping on them if I don't have express shipping?

Now that you mentioned it, I went through all my previous orders, and I never did receive email invoices for any of my orders.

Hrmph.

My orders are definitely in my BFL Customer account, and I recall seeing an invoice in the web browser after using BitPay, but nothing was ever emailed out best I can tell.

Only thing I can find in my email search is this email form response once my order was processed. No formal email invoice from either Bit-Pay or Butterfly Labs for any of my orders.

^{Thank you for placing your BitForce Single SC order.

This is confirmation that your order was successfully placed in our system.

If you've chosen an instant payment method and have completed that transaction, then your order is confirmed. If you've chosen a payment method that requires additional information such as a bank wire transfer instructions, please stand by for an email from customer service within the next business day.

Kind regards,

Customer service team

BF Labs Inc.}

You just login to the site and use your order number to view the receipt. I have them printed out, they all say express shipping. If you login and look now though, they have all been switch to standard shipping. There asking for $610 dollars to ship just one of my packages, that's on top of what I gave them for express shipping the first time.

Xian01

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Merit: 1067

Christian Antkow

Quote from: Beans on May 04, 2013, 01:40:41 AM

Ok, Why do my receipts from when I ordered last year say express shipping on them if I don't have express shipping?

Now that you mentioned it, I went through all my previous orders, and I never did receive email invoices for any of my orders.

Hrmph.

My orders are definitely in my BFL Customer account, and I recall seeing an invoice in the web browser after using BitPay, but nothing was ever emailed out best I can tell.

Only thing I can find in my email search is this email form response once my order was processed. No formal email invoice from either Bit-Pay or Butterfly Labs for any of my orders.

^{Thank you for placing your BitForce Single SC order.

This is confirmation that your order was successfully placed in our system.

If you've chosen an instant payment method and have completed that transaction, then your order is confirmed. If you've chosen a payment method that requires additional information such as a bank wire transfer instructions, please stand by for an email from customer service within the next business day.

Kind regards,

Customer service team

BF Labs Inc.}

Red_Evil

hero member

Activity: 1484

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Across The Universe

Is the Express shipping with Courier*² ? and VAT ?

Thats explain the extreme price for it ...

*²
Courier, guide, travel companion, relay, companion,Messenger, bringer,

darkmule

legendary

Activity: 1176

Merit: 1005

Quote from: Beans on May 04, 2013, 01:40:41 AM

Ok, Why do my receipts from when I ordered last year say express shipping on them if I don't have express shipping? Why would I need to pay a additional 3k just to have a handful of boxes shipped a few hundred miles? Are we only talking about express shipping through usps? There one of the worst ways to ship packages. Unless the new singles are the size of a average car, I don't know what's going on here.

I'm in a generous mood. I'll save Josh the trouble of his inevitable response.

Quote

Fuck you! Eat shit! You don't even deserve an answer, you fucking troll!

See? I'm even speedier at providing standard BFL customer support than they are.

You're welcome.

Bicknellski

hero member

Activity: 924

Merit: 1000

Quote from: Beans on May 04, 2013, 01:40:41 AM

Quote from: Inaba on May 03, 2013, 02:56:52 PM

Don't post lies, BS or be a dick and you get helpful answers. Pretty simple cause and effect.

Ok, Why do my receipts from when I ordered last year say express shipping on them if I don't have express shipping? Why would I need to pay a additional 3k just to have a handful of boxes shipped a few hundred miles? Are we only talking about express shipping through usps? There one of the worst ways to ship packages. Unless the new singles are the size of a average car, I don't know what's going on here.

WOW! Someone got screwed again I think?

Beans

hero member

Activity: 518

Merit: 500

Quote from: Inaba on May 03, 2013, 02:56:52 PM

Don't post lies, BS or be a dick and you get helpful answers. Pretty simple cause and effect.

Ok, Why do my receipts from when I ordered last year say express shipping on them if I don't have express shipping? Why would I need to pay a additional 3k just to have a handful of boxes shipped a few hundred miles? Are we only talking about express shipping through usps? There one of the worst ways to ship packages. Unless the new singles are the size of a average car, I don't know what's going on here.

PuertoLibre

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Activity: 1890

Merit: 1003

Quote from: darkmule on May 03, 2013, 10:34:49 PM

Quote from: Xian01 on May 03, 2013, 05:57:41 PM

And you know what the saddest part about all of that, is that in Josh's mind, he probably feels 100% unwaveringly justified in having that attitude due to a complete and utter lack of self-awareness and a firm mental rooting in his own virtual reality.

Who's to tell him otherwise? He has a stable of suckers willing to sit there while he pisses in their face, and they come back and ask for more.

http://www.youtube.com/watch?v=-KnCwLDSip8 ("Shills" when pissed on)

VS

http://www.youtube.com/watch?v=_M_PRotKQBM ("Trolls"" when pissed on)

Sorry, I couldn't help it.

darkmule

legendary

Activity: 1176

Merit: 1005

Quote from: Xian01 on May 03, 2013, 05:57:41 PM

And you know what the saddest part about all of that, is that in Josh's mind, he probably feels 100% unwaveringly justified in having that attitude due to a complete and utter lack of self-awareness and a firm mental rooting in his own virtual reality.

Who's to tell him otherwise? He has a stable of suckers willing to sit there while he pisses in their face, and they come back and ask for more.

Topic: BFL Downgraded my shipping?! - page 6. (Read 14266 times)