They've been stuck at August 6 2014 for more than a month now: https://support.butterflylabs.com/index.php?/Knowledgebase/Article/View/31/0/what-is-the-current-status-of-the-refund-queue
And now they have this lovely excuse
In an effort to survive longer, the company has laid off all employees (including managers and executives). The employees who are still working are doing so without a guarantee that they will be paid. Because of our small staff, we sincerely apologize if we are unable to respond to your emails, tickets and voicemails quickly during this time.
We will notify you by email when your refund has been sent to the destination you have specified. We hope that we will have the opportunity to contact you soon.
As always, we thank you for your tremendous patience.
We are still, currently, refunding requests made on August 6th, 2014.
LOL at "amazing and wonderful customers". How wonderful and amazing was it when you denied them their rightful refunds? "All sales final" my ass.
PuertoLibre uses a decoder ring to decode this into:
Currently, the company has very little of your money. We are trying to survive. We need to generate enough revenue to pay refunds to all of our
We cannot apologize.
We cannot emphasize enough how much we want your refunds otherwise we would sent every penny immediately regardless of the consequences of our very own questionable and perhaps illegal practices.
In an effort to survive longer, the company has laid off all employees (including managers and executives). The employees who are still working are doing so without a guarantee that they will be paid. Because of our small staff, we found a sincere sounding reason for why we are unable to respond to your emails, tickets and voicemails quickly or at all during this time.
We will notify you by email when your refund has been sent to the destination you have specified. This we write with laughter in our hearts. We hope that we will have the opportunity to contact you "soon" or in Two Weeks®, whichever is sooner.
As always, we thank you for your bhudda like patience.
We are still, currently, de-prioritizing refunding requests made on August 6th, 2014. We are excluding of course any monies paid to our employees during our crooked business practices. So if you see Josh moving around 500 or more bitcoins while reading BitcoinTalk.org, these are not yours, these are his. We will therefore not honor your refunds from these funds until we have paid our lawyers to defend us from you, our customer. Thanks for your understanding.