Topic: 🚩 Bitcasino.io – the FUN, FAST and FAIR gaming experience! 🚩 - page 79. (Read 196393 times)

so if the customer is cheating, why don't you send back his original deposits?

i do not believe he is cheating. you are refuse to pay him btcs. thats it. 3 btc is a good amount for you and you still can't proof that he is cheating. you have no proof, your only action is closing winning player's account after he win some bits.

i think this is a warning for gamblers to stay away from this scam casino. DO NOT PLAY HERE!

The "funniest" thing is that I didn't want to withdraw !! Just wanted to continue play and I couldn't login, forum support PLEASE HELP ME because they do not reply to my e-mails!!

Hi, OP, a few questions.

1. When will your bonus system be online? Currently can't see the rollover progress in the account info, have to ask customer support.

And we have to ask support to add bonus. But other sites can auto add deposit bonus.

2. Do I need ID document or utility bill verification when I withdraw?

https://bitcasino.io/casino-bonus-terms

If a cash bonus, or a part of it, is used for a product not described in the promotional material before the requirements have been met, all winnings become void and withdrawals of funds connected with the Cash Bonus (either winnings from wagering the Cash Bonus or the Cash Bonus itself) will not be allowed.

The casino bonus must be requested as described in specific promotion terms and conditions or as written here. Any casino bonus connected to a deposit can only be requested after making a connected deposit and before placing a bet, once a bet has been placed the crediting of a bonus will be determined solely by Bitcasino.io.

....

We reserve the right to remove the bonus and all winnings if a withdrawal request is made prior to meeting the wagering requirements. Winnings are allowed to be withdrawn/transferred only once wagering requirements have been met.

So I guess you didn't complete the 35X wager requirement and you tried to withdraw, and they think you are fraud?

No I didn't ! The only 1 e-mail I have got from them was that one which I have posted here, nothing more from them!! I have 370 bonus and ~2800 on the account at the moment, I have made 370 depo, got bonus and when I was playing made another 1000 depo and they say it's against their T&C !! this is awesome!! and 0 reply to my e-mails to provide me more informations...

I liked this casino but the VIP program isn't all that great. Yes I got flash drive and trezor which is nice but they are small gifts for the amount I spent. Really the only VIP perk is the 50% bonuses but that comes with a high wagering amount to clear it. Other online casinos I play at give generous no deposit comps etc for being regular loyal player. Also my land casinos give me free suites, gifts, freeplay and cash along with food and beverage. Online casino have much less overhead and therefore could afford to be more generous and liberal to take care of the players making them profit. While I like to play online I would play more if the benefits were better. No knock on bitcasino many online casinos operate same way but I think they could revamp the vip program and make it much better. I gave up chasing my vip gift goal because for the cost of the item I picked out I was losing way more because of the games I played mostly weren't accruing the points. I play alot of blackjack and with bad runs you hardly get no points but lose hundreds of USD. If I really wanted to get that gift at a good price I could load up account and grind it off on a ultra low variance slot game like Sugar Pop but to me that is boring. I'd rather be able to convert my points to cash balance to play with or maybe buy pre determined items from a VIP store.

I miss the great staff at bitcasino, every one of the support people are some of the nicest and friendliest people in the business but they are limited to what they can do for customers. Maybe in future if I see better benefits to player I will come back. Also, another reason I stick to other casinos are better games odds. Like I said I love blackjack but the games on Bitcasino are not the best , it is 8 decks dealer hit soft 17 etc with high house edge and also the single deck they offer is really crap as its blackjack pays 6:5 vs 3:2 like most other places. I really think they are the best in the business for bitcoin casino so maybe as they grow they can start offer better games and perks to players.

Thanks for taking time to read and I hope when I return back to bitcasino Jane will still be there she is the best.

Maybe you really violate their rules and terms, I heard a gamble guru earned over 400btc in this casino and got paid successfully.

So that guru can get paid successfully with a huge amount of btc, it is not a scam casino, it's one of the BTC foundation silver member, it can be trusted, so can you state the gambling detail again?

Let OP tell you why you did fraud on them. Maybe you two have some misunderstandings.

They do not replyto my e-mails! Please help me to sort this out 

Our support department already answered. If you have more questions, please contact them once again via live chat or ticket system.

Still no answear from them, anyone can help me? 

Tell me how can I prove that? What cheat method, because of big bets? If black jack doesn't count in rollover how can I make rollover on blackjack?
Casino support tell me what can we do because it's frustrating for me that I am locked and support doesn't reply to my e-mails!

pastellos, shift happens when you use a similar method of the guys who tried to cheat a casino, prove them you are good in faith and they will unlock/fix your account.

Wow... I'm 100% not cheating or in fraud ring whatever it is. I have 2800 on the account and bonus of 320, what more to say? where is the cheat? support not answearing to my emails, UNLOCK MY ACCOUNT CHEATERS!!

I'm 100% sure he is cheating. And of course he is trying to show you everything in a bright way. I don't want to write details of this cheat here yet, because someone can still use it (even while we already see it and act within our terms and conditions). I can just tell that it is related with deposit bonuses and we already started to build new automatic system of bonuses what will close this loophole forever.

Are you sure he is really cheating?

If they are the same group and got banned before, why they give your money again?

And he is just using his deposit to play blackjack, is it not OK??

Hey,

1. Just play with us and our VIP department will contact you, if they see you are good enough for a VIP club you can also contact them by using this form: https://bitcasino.io/vip

2. We already have Chinese language on the site (maybe not perfect, but moving forward with translating more pages). But I will keep in mind your offer!

The user has provided us with his username and he is a part of the same fraud ring from a few weeks ago. His account has remained locked due to a security investigation related to bonus fraud. If you will go back for few pages of this forum thread, you can easily find my respond on absolutely same story. This user also had just 1 message on the forum, so I presume that are same group of people (or one person) who is trying to cheat us with the same fraud.

They keep logs of all conversations done in the 24hour Chat support.

Ask them to explain to you, why they saw your actions as being fraudulent.  Did you at any stage claim that you did not receive your bonus ? Was a bonus paid out again?

They are open to discussion, so feel free to PM the OP of this thread, and they would gladly assist you in the matter.

My experience with them has been positive so far, and if problems occur, they act on it immediately.

IMO they should refund you. Although BJ is not included in rollover, you still play with your principal, but not a bonus.

They should refund you, or they are nonsense.