Sorry.
There isn't any good excuse that it took a week to get this taken care of.
One of our team members who was responsible for this is dealing with some personal issues and dropped the ball on this.
The rest of our small team will work to make sure a delay like this doesn't happen again in the future.
We are one of the oldest and most trusted Bitcoin casinos in the world. We value all of our players and want them to feel valued too.
Good to hear that, probably you need to hire more members to manage your site especially for the deposit and withdrawal. So there will be someone to replace the position and job when the other one is getting personal issue or other issue that makes him unable to process something urgent on your site. Good thing is that the affected player could accept the situation wisely, appreciate him as well because he was able to wait patiently for his money.
Hey man i was looking through the posts and saw this. Thank you for your support, at that time i was thinking the site had ponzi'd lol because they took so long to reply. But in the end i was happy to have been refunded. This was the only time though ive ever had such a delay (ive emailed them alot when i lose accounts), usually they are swift in replying to emails.
Ive been playing with you guys for a long time now, and though i love the casino site and the games. I kind of wish yall had more promotions or bonuses for players. Ive had some nice wins but also lost alot. Would make the losing phase alot more bearable with some strong "thanks for playing with us" bonuses from the site. Would also have me playing there more, but tbh i look for sites running bonuses and stuff first. Or contests.
We'd love to give out some generous loyalty rewards to any of our players.
Please email
[email protected] with your account ID or deposit address and we will gladly send out a bonus to everyone who qualifies.
Thanks for playing on our site!
https://bitcoinvideocasino.com/This is very exciting to read! Im glad you guys are willing to show thanks to loyal players. Wish i had all the accounts ive ever used on the site but the ones i had saved i sent via email. Thank you! Cant wait for that new game too!