Topic: ★★★ Bitcoin Video Casino ★★★ - ||| Over 500 BTC in Progressive Jackpots! ||| - page 18. (Read 143640 times)

Hey Jonas,

We have added some additional support on the forums to help deal with player issues, the best way to get in touch with us is by Private Message, hopefully, with our additional support, it will lead to a better user experience as we can get issues resolved quickly.



I understand your frustration but playing at Bitcoin Video Casino is provably fair as stated at the top of the home page, I understand that you went on a bit of a loss streak with 12-16 but I hope you have better luck in future.

In terms of your issue as stated above, we have added additional support to help with this, if you are still having on-going issues do reach out in Private Message and we will be more than happy to investigate.

We appreciate all the feedback we receive on this thread and I hope moving forward we can keep it all constructive, it truly does help us improve.

they do not respond to support tickets and in this thread it seems
if you think the site is scamming you,why on Earth you keep playing there?
they do have provably fair though,so if anything,you got to explain how do they manage to cheat if their games are verifiable?
and if under "horrible scam history" you mean reviews from users on the sites like trustpilot or similar-they do not mean anything
as you could register several accounts yourself and write bad things (or good things)

OH YEAH forgot to mention if you have any hand 12-16 you will hit and ONLY get 10's so just dont play here save you BTC and your sanity

Should have looked at more reviews online actually they have a HORRIBLE record on scam sites now that I seatch around.

I would like to talk to the guy to posted this more.

We tracked over 80,000 hands. The last 500 times the dealer had a 12, they busted on the next hand exact 30% (almost EXACTLY what the odds say they should). The last 500 times player had a 12 and hit, they busted 52% of the time. We’re to believe this is just a statistical anomaly? The odds of getting a blackjack is supposed to be around 4%. Yet over the last 200 times the player got blackjack, the dealer had a blackjack in the very next hand 9%, and within 3 hands 27% of the time.

Only show 10 hands history fucking cheaters and scammer. Last issue I had was only replied to and never fixed and never given hand history this place is a fucking scam

Black jack here is a HUGE SCAM!

99% return? how when you lose all hands all the time?

if dealer has 15/16 always draw to 21 ALWAYS!

dealer has 20 about 70% of time and ALWAYS have Black Jack (unless you bet insurance then it draws to 21 and takes insurance bet)

Website is a scam lost alot of BTS over the past 2 years on many accounts NEVER WON ANYTHING! 99% return is a LIE!

You will never get over your initial deposit on Blackjack so dont play here

Im sure the idiots who run the emails will reply "provably fair" WHO CARES IT IS PROVABLY FAIR OF YOU ALWAYS GET 20 OR DRAW TO 21?

You can prove the bet wast altered but you cant prove they done stack the "decks" seed

I tested it again today and LOST all the hands on my deposit not one WIN how is that 99% return?

Tried again with the same deposit amount and only won 2 hands lost 8 in a row ( to dealer 20 start or dealer drawing to 21 on 15/16) its not 99% return it 99% LOSS chance

Can you believe when dealer draws 8 cards to 21? At least in Vegas dealer draws 6 you win fucking cheats

My fault for continuing to play at a casino that not only pays lip service to honest bug reports, but doesn't answer emails, and doesn't even monitor their presence in the forum.   

I play because this is the only casino that legitimately pays out when you cash out.   However, either all the team quit at bcvc, or they just have complainers like me on ignore.   Had 3 more bets lost, and nothing but crickets no matter where it's reported.

Well, at least your thread gets bumped up in the forum.

You don't reply to emails.  You disabled chat on the website (years ago).  You haven't been on bitcoin forum in 7 days.

I'm not making up that glitch/bug.   Besides losing bets - what is the best way to get support for bitcoinvideocasino?

One time I had an issue with the site (Long before Gary, (Im not sure about Roger) was involved, and this was the response i got:


________________________________
From: [email protected]
Date: Fri, 10 Jun 2016 11:02:09 +0700


Hi,

Yes we're aware of the issue. We can see in the database that there are some free spins that you have not been able to play with your account. So we have refunded those spins to your account.

I'm not sure why this problem is happening to you so much. The web site might be more stable for you.

Cheers,

Tom


Simple,   never a problem, now if something were to happen, I am S.O.L.

HAHAHAHAHAHHAHAHAH

Oh my god, THANK THE FUCK LORD!!!! finally..... That is LITERALLY exactly what i was getting at.........   Anything I say he takes it as me accusing them of cheating....  Which is so insane especially due to the fact I have been playing on the site before he even knew it existed...

and still play on it.... I NEVER questioned the authenticity of the site, not once.....    I doubt theres anyone that has played more hands on this site than me, ive won the slot jackpot on all three BTC, ZCASH, AND DASH sites.... 


When I get pissed off, half of the time its cuz im mad i lost (which i will then apologize), and the other half is when there is a legitimate concern (that happens one in every 500,000 hands), and no longer get any response at this point....

Thats why I didn't even read the response until now, bc I knew the answer was

"As we have explained to you multiple times when you have previously made completely unfounded accusations of unfair play" on autopilot... 


"Hypothetically, if something were to happen with the site, and i ever got screwed for some reason, I'm def the only guy that would be outta luck" hahahahahhahaha


I hate getting generic robot responses,  I don't feel "entitled" to anything, but as bonuses are thrown around, I dont even bother asking.... hahahahahahahaha




But yes you are 10000% right, for the zcash site

bcab50fc8c   is a bot
the following two spots on the leaderboard are both me.....


I am so happy you said that, even though it just gets dismissed, but THANK YOU!

06.29.2018 07:03 UTC

Did the site crash?  I lost a bet, and then was unable to bet or withdraw.

Got an error that the game had already been played. then an error that the server connection had been lost.

7f89fc071d / 1BWVhXZCU1WV584uiCbfQVysmXTfnxTAD8

Thank you

Nice win the other day on the Zcash site.....

I have a feeling you'd hate to know who hit that slot jackpot.....   You can admit you "dislike" me, hahahahahahahaha,  hence the reason I don't use the obvious username anymore....


hahahahhahahahaha   (I know u wouldnt/cant do anything even if i did), but it cant hurt to just use a different username.....   lolololol


You choose to run a cryptocurrency gambling site, you HAD to have predicted people like me were going to give u long lasting problems...... hahahahahahahahahahahhaha


anyway,   I was crazy excited, 12.6 Zcash, i hadnt realized the price for Zcash dropped so much, i thought it was like in the high 200's......


regardless i def cant complain.  (THIS ONE AND ONLY TIME YOU'LL HEAR ME SAY THAT)

Blackjack is a fucking scam on this website.

20

20

20

20

20

21

16 draws 21

14 draws 21

20

21

21


YEAH SURE LOW HOUSE EDGE YEAH SURE FUCKING SCAMMERS DONT PLAY HERE UNLESS YOU WANT TO HAVE DEALER GET TWENTY 5 TIMES IN A ROW AND ALWAYS DRAW TO 21 ON BUST HANDS

FUCKING SCAM

I absolutely agree with you, jonasBTC, that timeframe is completely unacceptable! On the back of this issue we're going to be making all player history accessible and downloadable for increased transparency, and to enable players to self audit. This is now on our roadmap for implementing.


We're currently making team changes to ensure a speedy resolutions to any issues that are raised. This will vastly cut down the slow issue resolution times. I can't say with 100% certainty that no one else has asked for the bonus rules but searching through our email inbox for anything related doesn't show any other requests for that so I am relatively certain.


I agree that isn't ideal, and this will be remedied when all player history is available for download. We will also be showing the last 100 games in the 'My Games' tab rather than just 20.

We're very happy to take player feedback on board regarding any aspect of the casino, and if something makes sense and fits with other changes or planned updates we're more than happy to implement it.

@jonasBTC:
The CSV has now been sent via email to the address you mentioned via PM. We'd also like to provide you with a bonus by way of apology for the delay, and hope that you'll give us another shot to impress once everything has been ironed out. Very sorry once again for the delays.

Cheers!

Hi jonasBTC,

We did mention that we would provide the requested win/loss/push record in .csv format and you're absolutely right, this should have been provided within an absolute maximum of 24 hours. As mentioned in response to your private message we're a very small team and there are other projects on the go, however this should certainly not be resulting in a lacklustre experience for players on the casino(s) when it comes to support and requests. It's inexcusable, and we absolutely must do better.

The game history is not restricted from players due to any malice on our part, it just wasn't deemed necessary to make more than 20 games available in the history. As mentioned via PM I'll see what we can do in terms of longer game histories, and any suggestions for the number of games in the history would be welcomed.

I have to disagree that our trustworthiness is in question here; we have always been a trustworthy casino which operates with transparency and provable fairness, and we've always done right by our players. We do, however, certainly have to step up our resolution times to get things back to the way they were previously. No excuses, and absolute admission of a failing on our part there - we'll strive to better!

I didn't ask for a csv or anything else.  But you restrict the history from players so they can only see the last 20 hands (and even then it's often less than 20 if the bonus game is engaged)

How can a person trust this site if it takes this long (we're now on day 10)  to get something as basic as the win/loss/push record.

Hi jonasBTC,

Apologies if we've skipped over this, can you email us the details of the issue once again to [email protected]? I'll ensure that it gets looked into with urgency. Please also either PM or email us the email address where you'd like us to send the Win/Loss/Push record for account #2ec08bf3f3.

Thanks!

The most recent bonuses have now been sent out.

If any of you other good folks who play with us regularly would like to email us with a request for a loyalty bonus we'll be more than happy to see what we can do for you; just send us over your account's deposit address and we will gladly send out a bonus to everyone who qualifies.

Cheers!

Apologies for the delay on this, ccc222, we've been discussing internally on a new way to manage bonuses; we certainly haven't forgotten about you, and we'll get back to you shortly via email.

Any update on the bonus ? Its been 3 days since i last heard anything from you guys via email, and i cant help but fear you guys might have forgotten since yall seem quite busy lately. Please update me when you can.

Hi Nicklsu1,
Thank you for your patience.  Your withdrawal has now been sent out, and I thought I should take a moment to update the community for the reason for the delay with the ZCash withdrawal.
Our main focus has always been Bitcoin, and it wasn't until the fees became so high that we ever considered using anything other than BTC.
That was when we setup our Zcash and Dash casinos.
Zcash recently had a node software upgrade that we were not aware of since we don't follow that community closely.
When the network upgraded,  our node was no longer able to process the withdrawals automatically as usual.
We have now updated our own software and everything should be back to normal with instant deposits and withdrawals.

Are there any other coins you guys would like to see next?