Topic: Bitmain looks like they're releasing a 15GH/s DASH miner called the AntMiner D3 - page 237. (Read 299754 times)

DASH over $300

As far as dealing with Chinese companies Bitmain is the best one out there and they are investing 200 million in expanding US operations and releasing a IPO soon.

BITMAIN, HERE IS MY OFFER TO YOU:

Send me 1.0 BTC; I will cancel my order.  I will remove every anti-Bitmain post I've made on this and numerous other websites, and the Bitmain support site.  You will never hear from me again, and I will never say another word about Bitmain.  Maybe you're too busy to send me what I paid for, but you're not too busy to send over some coin.

That is the easiest and fastest way I can think of to resolve this.  

1DzNQaGds3NxVBatAGaWRF9qieyuR6M7qA

Is my first experience on bitmain, for moment i pay for september batch, i get a late "paid" confirmation, but fixed by himself 1 days later.
I follow rule, add ID payment on description, pay for all fee transfer ...
One week later u get a email tell me i have to pay again the same command, i ask via email, tell me it was a bug from mailing list.
So actually i have a paid and valid status, i just wait to switch from "unshipped" to "shipped" 3 more long week.
So far, so good.

Here is where you can file a report in Hong Kong for cyber-crimes:

https://secure1.info.gov.hk/police/eforms/report_cyber_crime_en.php

Here is where you can initiate a small claims lawsuit against Bitmain:

http://www.judiciary.hk/en/crt_services/pphlt/html/sc.htm

Name:    craft_mine
Posts:    1
Activity:    1
Position:    Newbie
Date Registered:    Today at 04:35:14 AM
Last Active:    Today at 05:16:01 AM

Hearing all this I am anxious now as one of my order paid through bank transfer stuck since 26th July,
I have sent all information requested by them multiple times but they never responded same ticket again so have to open multiple tickets but
no resolution so far.

There is no direct contact option on Bitmain's website.  You say 'find the right person'... how!?  The only way to contact them is file a support request or flame Wu's twitter.  That's it.  If you can make international calls and happen to speak Chinese, I guess you could call them, but I can't, I don't, and from what I hear it's another dead end anyways.

As for 'following up with them', that's what I've tried.  And for the first month, I was very patient, I didn't file a lot of spurious support requests I just stated my situation and waited for a response.  And waited, and waited.  And when the response came, it was a copy and paste generic stall tactic that did nothing to actually answer my question, in fact it asked for information I had already provided on the very thread they were responding too but clearly didn't bother to actually read.  Then they changed the title of my support request to something totally unrelated, marked it solved, and left.

Frankly, I don't care that they grew faster than they could cope with.  Wu has so much money he could ski down a giant pile of it.  HIRE MORE PEOPLE.  They don't give a crap about my problems, why should I cut them slack for being so huge that they can't see over all the giant piles of money?

I can't believe I am going to post a reply to this and actually DEFEND the mining monopoly company... But here it goes.

I have had probably more than my share of issues with Bitmain.  Problems with orders, problems with failing hardware, problems with getting stuff fixed, problems communicating with them.  I know, you are like WTF, you said you were going to DEFEND them... Just a second, I am getting there...

So far in my interactions with Bitmain I can say that even with all of the issues I have had I cannot say that at any point have I personally felt like I was being scammed, ripped off, or lied to.  Most of the issues I have had with Bitmain I could largely chalk up as a company that has grown so fast and so large that they can't keep up.

Most of the problems I have had I can put into categories:
1. Inadequate web site to deal with massive spikes due to high interest.
2. Inadequate ordering system that does not have a way to automatically process the orders, update the status, and is up to date. The process for the most part is manual.
3. Support process for the ticket system really needs dramatic improvement.  The current system/method has people creating support issue tickets and not an easy way to manage the tickets so we create more tickets which then drowns Bitmain support with a bunch of duplicate tickets and issues that may get lost in the noise.
4. Hardware support pipeline for processing hardware repairs is really a mess.  The way that hardware is sent back, the receiving end of Bitmain does not appear able to keep up with the hardware returned for work and things get lost, sit there for long periods of time, status does not get updated, and turn around times are quite lengthy and prone to errors.

I feel most of these issues are due to Bitmains success.  The growth of the company is insane and they are struggling to keep up.  Mistakes get made, problems do exist.  They do need to improve on every level.  But given the huge strain this growth is having on the company I am frankly surprised they function as well as they do.  

Problems eventually will get worked out.  You may have to push them constantly to get something done, but so far my issues are gradually being worked.  It can be very stressful from the consumer side of things because time is money in crypto and the time lost due to these problems is really hard at times.  So I feel the pain of the person posting the problems with Bitmain.  

I would encourage you to keep working your issue with Bitmain.  Keep following up, find a path that will get you made whole.  Do I think Bitmain is evil?  No, but I do think they have a monopoly position today because they are very good at what they do... Not great, but obviously better than the competition or they wouldn't have this power.  

Are orders going to fall through the cracks? Equipment going to get lost? Tickets going to go unanswered?  Sadly yes because of the things I outlined above.  These are not deliberate attempts to steal your money, but clearly problems with a company trying to keep up.  

Overall even with all the issues I have had I can say that Bitmain eventually has worked through them.  It has been hard, and I won't pull any punches about it.  I have struggled to get problems resolved with them.  But I will say that I don't think the accusations of fraud, theft, and scams are on point here at all.  Keep working your issue with Bitmain, keep looking for a way to find the right person who will grab your issue and make it right for you.  There are good people there interested in helping.  You just need to find that person.  Corporate policies and rules sometimes tie their hands from being able to help, but for the most part if you are persistent you will get your issues resolved.

I am sorry to hear this has happened to you if you are having issues with Bitmain.  You may have to work hard to get your issue resolved once something has fallen through a crack at Bitmain, but you can get it fixed if you work it.  

My personal experience is the same as numerous others of the ones I pasted.  Six weeks later, nothing from Bitmain.  They won't even mark my order as Paid despite telling me (weeks ago) in a support message that they definitely did get my money.  Maybe they used to be a reputable company, but those days are gone.

Not to mention how many of their products arrive broken.  And then when they tell you to ship them back, they say 'don't declare the value over $45', and when they receive the broken product, they say it broke in shipment, can not be repaired, and will be destroyed.

SCAMMERS.

Bitmain always takes a long time to confirm payments. Their payment confirmation system does not seem to be automated. The "expired" and "invalid" messages are not relevant. This is a communication issue, not a reliability issue. What you're observing is a bunch of first time buyers who haven't dealt with this before. Those who have purchased before know that Bitmain eventually corrects the order form - usually 2-3 days later. This obviously needs improvement and freaks a lot of people out, but does not make Bitmain a bad company.

Wow, what a surprise... the guy reselling Bitmain gear on Amazon (at ~300% markup) has nice things to say about them.  Apparently it's OK to rip off people if they haven't been posting to this forum for four years.


And it just goes on and on like that for hundreds of customers over the last two months.

https://bitmainhelp.zendesk.com/hc/en-us/articles/221001967

https://bitmainhelp.zendesk.com/hc/en-us/articles/115000090354

 I placed an order the 24-30 November batch.
after seeing all this posts here I will think twice if I will transfer the money this week.
the diff will go to the moon and no one know how much hush power will get into the net.
maybe the d3 its to risky for me
if someone can enlighten me I will be so happy!

Sigh...
You must be new here. I'm far from unbiased, but your ignorance is appalling and should be addressed. I have ordered hundreds of times from Bitmain along with thousands of other people and they have never scammed me a single time. They ship on-time 99% of the time or earlier and they compensated customers the few times they had delays. They're practically the Amazon of the mining ASIC world. Their communication is certainly lacking, but they are far from crooks. You must have forgotten how many real crooks there were in 2013/2014 when 4/5 companies failed to deliver.


I wish they would spam people about their products. Most people here complain that they don't give enough notice and then sell out nearly instantly.


Probably!? Why on Earth would they shoot themselves in the foot after successfully launching dozens of products before this? They became the biggest by proving their trustworthiness when others couldn't. There's no reason to suspect the D3 will be any different.


It's not like they have ever forced anyone to purchase their products and they have never even suggested that these devices were profitable. Sounds like you have some emotional angst towards Jihan personally. It makes you look petty and insecure. Are you sure you're not just being salty about something else? I've never met the man, but I have nothing but admiration for Jihan and what he has accomplished.

/rant

The only explanation I can think of is they have hit critical financial mass;  their cash reserves are sufficient to buy their way out of the results of their fraud.  Now they can use that money to rip off new victims, on an even larger scale.  The ASIC chips ares hard to get and Bitmain probably buys all of them they possibly can, so there will be no competition.  I have to wonder how long Canaan will exist before Bitmain simply buys them (like Spondoolies).

I'm puzzled how Bitmain can still be around all these years.  Despite what some here say, they are not impeccable and do not always deliver as promised.  IIRC when that happens they do compensate their buyers somehow.

Regardless, despite them following the normal Chinese manufacturing paradigm -- do the absolute bare minimum and charge as much as they think people will pay -- they are apparently better than all the rest out there.  To the point that after all these years they STILL get people to pay out the nose for used pre-orders.

M

The economy is terrible where I'm at.  I have to find a way to make some sort of steady income (I already do freelance programming on elancer sites, and it's great when its there but not steady enough).  

And to be fair, if Bitmain had actually provided the product I paid for, I would be very much ahead.   The risk is 'doing business with Chinese based businesses that rip off non-Chinese customers with impunity'.  Clearly, that's a huge risk, but there was no other way to get the hardware.  I already have the best miner I could get on ebay for any reasonable price, and it's not good enough.

Besides, you realize you're giving 'investment advice' about Bitcoin right?  It's one big scam wrapped up in a bunch of little ones.  Bitmain will crater the whole thing.

If what you're saying about your personal situation is true, you've broken every investment rule there is. Why would you take that kind of risk and debt over something so speculative??? I urge you to seriously rethink your tactics. Very dangerous stuff.

Yes, I'm sure.  Bitmain has confirmed as much (see below).


Yes, I know.  Oddly enough, the scammer was of more help than Bitmain's actual employees though.


I've opened at least 6 support tickets.  The people who respond generally ignore my question, paste some boiler plate response unrelated to what I actually said, change the title/topic of my support request and mark it 'solved'.  Then they leave, and they do not return.  The last response I got from anyone was them spamming me about buying a D3.




The only reason Juliana ever 'found my money' was I called a Bitmain business associate and basically begged them to help me.  Those fine people (who will remain unnamed so they don't get flooded with similar requests) responded within 4 hours, immediately made a phone call for me, and 5 minutes later, my money was found.  But then... nothing else happened on my order.

I took out a loan to pay for this, a loan I am now paying off.  Bitmain took my money, and if they bought bitcoin with it the day I sent it, they have more than doubled that money, while I pay interest on it and make nothing.  I wish I had never placed my order and simply bought BTC and held onto it, my loan would be paid and I would be $1000 ahead.  Instead, Bitmain has put me in a position of 'do I pay the bank, or do I buy food'.    It's a little late for 'no worries'.   I'm pretty worried about this.

That would actually be a very nice thing to have But maybe too good too believe? We will find out soon I guess.

Buy Dash now, and sell after 3-4 months, I guess we might be able to buy $500 2nd-hand D3 in Jan