I ordered one D3 (October batch) on 2017-08-03
I sent money fot that on 2017-08-07
Order status is after 2 weeks still: Paying, Unshipped, Valid
Now I check my order and I can see something strange. There is Payment Details like this:
Payment Detail
Total Amount : 1651.27 USD
BANK : 1626.27 USD
BTC/USD rate : 2813
LTC/USD rate : 43.9
USD/CNY rate : 6.72
Time of Payment : 2017-08-09 04:51:04
Do you have any idea why is the BANK amount lower? Is this means that bitmain received about 30 USD less then I sent? I am sure that I choosed "PAY ALL FEES" when I processing the payment.
Do you have any idea how I can solve this? I have opened ticket on bitmain support but I don't get response.
Their bank fees came out. I got an email a few days later asking me to pay the balance via LTC. Paid it and i was good. The second time i ordered i included an extra 35 bucks to cover their bank fees. Went through no problem. As far as i know there is no pay all fees option to cover the receiving bank fees because the sending bank has no idea how much the fees are going to be. Thats what the lady at my bank told me anyways.
How many days it was took to got mail from them about it? I hope they will contact me but time is going...