Topic: Bitmain "warranty" - page 2. (Read 3317 times)

Zendesk is not for EU buyers..

I received today from China S5+ NEW fan and repaired S5+ blade. 5 blade from my 2x S5+ are still in China.


Click to enlarge

Dark and smoky radiators are not from my miner. Perhaps from some of the S7 . But they are definitely from some bad burned miner. Burned with flame and smoke.

They were moving support to https://bitmain.zendesk.com/hc/en-us with tickets.  Not sure how far they made it on it.  I kinda feel they get so many emails they never fully made the trasition.  I would agree if they had a more concrete help desk type system it would be much better.

I am not a fan of their recent moves on compensation.   But we gave them the trust to do it.  There was no solid TOS or anything that protected us.  We kinda went in blind and suspected if anything was truly late they would fix it..... so it gave them full power on it.  They choose a pretty crappy compensation no doubt.  But there is not much we can do. 

I mean it's already midday Monday in China.  If bitmain wanted to come out and say "Were sorry heres some coupons" or anything they could have.    I hate it but I feel no amount of these threads or posts will change their mind. 

He did work for bitmain and Dogie you have always presented a skewed view for bitmain. You run panting to their defense even when they apologize for many things you've said and done, but hey, keep being that faithful lapdog. I'm sure they will throw you a few treats.


BTW, what I meant when I said we haven't heard anything, is they knew well before the Holiday there were problems. You say what you want, but there are very few idiots who have been here every day keeping up with every post who will think they did not know there was a problem before they went on vacation.
The fact they knew there were problems and still not only chose to take their vacation rather than take care of customers, they didn't say anything about it which causes even more complaints when the units roll in.

A real company would have taken care of their customers, and yes, there are plenty of companies who answer the phone on thanksgiving.
Bitmain is nothing compared to comcast, nowhere near the size, the volume, nadda. Compare apples to apples, how many employees does bitmain have and how much do they care about their customers?

You can message the helpdesk and get told to email info@bitmaintech and then be ignored for a while.
They could have handled this much better and no amount of your awful analogies will change the facts.

Be a good boy and go back to working for bitmain. Wait, you don't anymore right? I bet that was one of those "mutual" breakups wasn't it?

Good boy, run along and squat to pee, but don't start fucking with me. Your missy little hall monitor ass already has half this forum hating you and you get a handful of people to run to your defense any little time someone tells you how it is, stop being a nancy puppy. If you want to start with me you haven't thought things through because I am not someone who is going to play that game with you. I don't play and I don't whine to the moderators. You start bringing me into your little nonsensical half baked bullshit ideas you express here and I will teach you how to pee standing up boy.

You were that kid no one liked in the corner weren't you? The one who didn't know what hygiene is? The one who always wanted to run that d-licker to make it sound like you know something when you really only knew enough buzzwords to string together a sentence but if it was anyone who knew about the subject they could tell you were full of shit?

Those are life decisions where common sense is involved. Have some humility if you understand what that is and think before you type. It must suck to be in whatever relationship you are trying to get with bitmain. I actually feel sorry for you in that regard. Either you just need the money that bad, or you really believe half the shit you spout. I don't know which is more sad.

Make sure you click report so you can whine about how you get picked on in school and it brings back the bad memories so mommy will make them go away.

No.

dogie: Do you work for Bitmain?

I guess they shut down the internet as well in China, since they can't work overtime and answer customers over e-mail..

There are some silly things here.

It was a public holiday, no one was working. Its like getting annoyed that Comcast didn't reply to your 16 emails over Thanksgiving.


You are welcome to take your business elsewhere if you think that coupons are some giant conspiracy.


No one knows if its actually know its pure S7s, they might offset low hash rate with previous gen stuff and pay for the extra power themselves.


You agreed to purchase something in batch 1. The subsequent selling of a batch 2, 3 or 800 has no impact on your agreement to purchase that batch 1 product.


Then you would have made a bad decision taking a out loan to fund an already extreme risk venture.


You know that's not how it works. The entire country stops and vacates.


You don't allow people to take off public holidays.

I agree overall after reading compensation for S7 batch 1.  It was suprising to say the least.  I was expecting 100+ on coupons and they did not choose this route.

This is not to do with the customer service but the break.  I fell like it's a different culture on the holiday they truly meant it as a holiday giving employees the day's off.  Which would normally work fine. But the time the holiday was during was pretty awful luck on timing.  Could not have been much worse.

Thank you for writing that sloopy, I totally agree.

They would not have a need to get caught up had they communicated with us prior to going on vacation.
It would shock me to see companies I do business with to go on vacation knowing they had a major issue and would not be shipping product on time. There are very few industries where this would resemble anything close to acceptable, and when you are talking about a box which literally makes currency it certainly is not acceptable.

If they had communicated there would not be as many posts or threads.

It has, is, and will remain to be normal business practice to issue coupons for huge mistakes which unfortunately only causes the cycle to repeat. I hope no one is fooled by this coupon concept. This company certainly is not giving up the amount of currency they are letting you believe you are saving. Coupons do not work that way in any business, much less with this company who anyone that is being honest knows they are making more than a good profit.

The fact they have their S7s online in hashnest is not a surprise, but it is another slap in the face to everyone who ordered batch One. It is as good as saying out loud through an announcement they have been hashing right along with a full load of S7 miners. Probably, even many of the ones which should have shipped.

It is and has been an unwritten understanding in the community that when you order batch one, especially when it is a real pre-order as this has obviously turned out to be, that you would receive some form of benefits. Be them early adopter benefits of having the product in hand and being able to hash with it for a respectable amount of time before the other batch orders ship. Or, say an additional product with real value, not a coupon, or if there is a mistake, a real refund. They could offer people X amount per day of hashnest equivalent.

There are so many options for them to make and keep customers happy which cost them so little, but as many have stated and many more know it is obvious they no longer care if they did last year with the customer service campaign.

I understand issues all too well. I understand missing a ship date. It happens to the best companies. You definitely do not want to ship poor product, and I would rather my order be late than function poorly. However what goes with this is communication. Companies who are successful and build relationships with their customers actually care those customers succeed. You grow together and provide information people may use in executing their own business plans.

Imagine you are a miner who is barely scraping by every month and just took a loan to pay for a huge S7 order and now you are way behind on hashing to pay that first loan payment. You are having a bad day, many days in a row.
Obviously taking out a loan for miners is a bad idea at this point, but it wasn't such a bad idea so long ago. Now if you do so I do not think you have good decision making skills because there is no one you can trust to deliver on time. Maybe if you are mining at the Spondoolies 110TH and you are buying enough of them, but if, if, and if. You certainly cannot make plans based on the information provided by bitmain.

It is sad to see so many fellow miners in this shape. So many of us sent our BTC in good faith we would have our miner in hand by now functioning at 48xx. I do not think most of us are confident when we will see a miner shipment, and an even lower number of people are confident they will receive something hashing at the 48xx.

The way a real company does business would have been to announce there was issue X weeks ago and outline the plan they were executing to address the issue. You do not go on vacation, even a national one, you ask for volunteers from any department needed and you pay them double-time. You have food brought in, and you work your ass off to make things right for your customers.
Your customers recognize what you do for them, they appreciate it, and everyone continues working together towards an even more successful relationship.

You can go back and allow people to take staggered time off, allow extra concessions, and if anyone doubts bitmain would still make a very nice profit they have not ran the numbers and do not understand the margins bitmain is already working under. They are huge.

I, like so many, can only shrug and express my disappointment. I could try again to look forward to a time when bitmain does not handle business this way but I am more of a realist than idealist in this regard now. Don't get me wrong, I still hope we will see fair product for fair price in fair time, but after the majority of my personal experiences being at the level they were, now I go through this with the S7 along with so many others it may be time for me to evaluate my own position in the mining scene.

If I believe the two candidates running for President in the US elections are both evil and as a society we have been taught, pressed, told that we should select the lesser of two evils. I stopped doing such years ago.
I now think the same thought process is the direction I need to go with regards to mining. I only have one real choice and as much as I think there is revolutionary technology at stake, it will continue to be manipulated to the point it is in the same shape as the fiat currency is today. Maybe if people had stopped voting for the lesser of two evils 50 years ago things would not have been allowed to simmer along, and maybe if people sincerely stopped supporting bad service it would change as well. As much as I enjoy it, it does begin to wane and cause considerable discomfort when we cannot even garner a proper Public Relations person to make current announcements.

I haven't given up yet on either my country or bitcoin mining, but I do not plan to allow myself to feel as though I have no choice except to accept whatever I am told or given. I am not a doormat, and neither are any of the other people out there who paid over a month ago and still wait on proper communication. Make sure you are heard. Make sure you tell them directly and publicly how you feel you are being treated. I think everyone who has money on an S7 order should make at least one post in the S7 thread stating their experience good or bad. It would be good for everyone to hear you if you are having a great experience, and I have seen a couple. I sure hope there are more of you, but I fear there are more of the other, who are also, being looked upon as door mats.

This is like the 2nd or 3rd warranty thread.  It's getting rediclous.  Bitmain does not do things for free so anyone wanting a year warranty... it would be tacked on every single sale.

The other popular thing is about the declared value.  If bitmain is known to a country as shipping incorrect amount's there will be some sort of trouble for them.  It would be illegal in some countries and crazy for a legit business to avoid vat/taxes.   This is really where the customer comes in.  Some need to say it sucks but their country is not made for mining, and find a data center to host.

Also keep in mind the long break bitmain had.  I bet they have TONS of emails to anwser.   Chances are some sent multiple emails, so imagine sorting that out.  They have a big obstical right now on getting caught up.

Ah right, my mistake. It's listed as six pairs of 6-pin ends; is each end on its own cable or are they shared?

Bitmain APW3-12-1600-B2  PSU is with 12x PCI-E cables.
Old version Antminer S4 built-in 1400W PSU was with 9 PCI-E cables.

That's great, until customs looks on Bitmain's website and sees the price is $1600 or $1600 worth of BTC. Doesn't matter what currency you paid with, the price is the price.

In a selfish way I'm glad I don't have to pay much in import taxes on mining gear from China, but at the same time I wish we actually had higher duties on Chinese imports in general. The point of import duties is to benefit local economy - import taxes incentivise domestic production and you don't end up sending all your money to another country in exchange for whatever junk you're trying to buy. In the case of specialized equipment like bitcoin miners, where currently there's only a few manufacturers in the world, it hurts, but in the case of almost literally everything else that could be manufactured locally, it's foolish. At least from where I'm sitting. Not everywhere has the raw material and engineering resources that the US has - but then again, not everywhere has a culture simultaneously dominated by greed and laziness like the US either.

But this is a warranty complaint thread. Different thing to be annoyed about.

if I pay in BTC, they can declare that the product is priced at $ 350,

no one knows that I paid in BTC.

Customs sees the price declared by bitmain.

https://bitcointalksearch.org/topic/a-new-poll-for-product-warranties-bitmain-1200065

rate to the survey to increase the warranty period

Complaints about import duties should be taken up with your national government rather than the manufacturer of the goods. It's not a business' job to lie on legal documentation. Governments need funding to run, and every dollar they spend has to come from somewhere - if it's not import taxes, it's sales taxes or income taxes or somewhere else. The US government was pretty much entirely funded by import taxes for the first century or so.

Complaints about bad customer service and ignoring warranty claims, yeah that's definitely their responsibility and they've been dropping the ball pretty heavily all this year.

Again don't expect them to carry spare parts and if they can repair it they will use parts off of another.  Poor to say the least.  Yoshi finally helped me out of costly loop of repairs but don't count on Bitmain to repair non current miners.

must begin to change policy, I can not buy s7 I do not want to pay customs duty of 350 €

That would be nice, but Bitmain actually declare a fairly high value so this is not applicable to this situation or Bitmain in general. You can only do that when you do it user to user, not company delivering to end users.

also I inform you that paying bitcoins have a duty to save us or dispatch, or declare a low price for customs.