Bitmain "warranty" - page 3. | Bitcointalksearch.org

VirosaGITS

legendary

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Quote from: sidehack on October 10, 2015, 10:00:22 AM

Someone mentioned they void your warrantly on the S7 if you don't plug cables into all 3 jacks, which is funny because it's a 1200W machine that "requires" 10 cables to run but their 1600W PSU on gives you 8 (and that 18AWG). Double standard much?

About a year, year and a half ago Bitmain was taking enough flak from everyone that they actively worked on improving customer service and warranty fulfillment. It looks a lot like they either stopped caring or decided it wasn't a worthy investment.

I'm guessing they realized people will buy their stuff regardless because they are just starved that much. Bitmain's communication at the moment seem slow and poor and their customer service is horrible on RMA. And having to ship back is expensive and really not what one would expect of a warranty.

sidehack

legendary

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Curmudgeonly hardware guy

Someone mentioned they void your warrantly on the S7 if you don't plug cables into all 3 jacks, which is funny because it's a 1200W machine that "requires" 10 cables to run but their 1600W PSU on gives you 8 (and that 18AWG). Double standard much?

About a year, year and a half ago Bitmain was taking enough flak from everyone that they actively worked on improving customer service and warranty fulfillment. It looks a lot like they either stopped caring or decided it wasn't a worthy investment.

notlist3d

legendary

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Quote from: philipma1957 on October 10, 2015, 08:34:43 AM

Bitmaintech has not been that good with warranty service. Many threads on it.

Some people have run 2 s-5's off one controller. Here is a link :

They also have been getting more strict if anything. Now of you do a fan mod or anything without permission it voids warranty.

I still remember the letter that came with my S5+ it was like do anything to your unit... lose warranty.

philipma1957

legendary

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'The right to privacy matters'

Bitmaintech has not been that good with warranty service. Many threads on it.

Some people have run 2 s-5's off one controller. Here is a link :

https://bitcointalksearch.org/topic/antminer-s5-underclock-undervolt-best-jgh-1151460

I think some posts in the thread above talk about 2 s-5's on one controller.

Subw

hero member

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I read that thread, nice idea to recycle old hardware, but I'm not interested in toy miners and this thread is about quality of bitmain's products and (luck of) warranty.

Searing

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Clueless!

Quote from: ?? on ??

Quote from: Subw on October 10, 2015, 05:47:04 AM

Recently several of my S5s started to behave erratically: hashing boards disappeared and then appeared again with various frequency, sometimes they hangs completely, one of them have two dead chips now. They was out of warranty period already for 1+ months so I decided to try to repair them and asked the price for controller board and got this answer:

Quote

We don't have spare control board to sell now, S5 has been discontinued for a long time now, sorry

Nice business: sell crap quality product with 3 month warranty (which can't ROI in this period of time) and abandon support for it. Repeat.

do a search of the 'sidehack 8gb usb miner" he has a few 'mod' threads on such and other projects ..from what I can tell they MAY be looking at a way to upgrade
S5's etc to a more robust machine for a modest fee (pod miner?)

anyway just a thought may help

here is the link i think it is this one ..he has a few.....I think the ideas for such an upgrade plan start on page 99 or so

https://bitcointalksearch.org/topic/gekkoscience-bm1384-project-development-discussion-995675

if nothing else his sidehack 8gb (oc to 16gb) usb stick for 25 bucks is a hoot your ROI is a smile...I got one simply to follow his project on that thread alone

anyway hope it helps and I'm in the ball park on the S5 (I have zip for antminer so if I want in on this will likely have to find a used machine)

you can pm him also he may have an idea on the controller issue just on your symptoms?

hope this helps

Subw

hero member

Activity: 672

Merit: 500

Recently several of my S5s started to behave erratically: hashing boards disappeared and then appeared again with various frequency, sometimes they hangs completely, one of them have two dead chips now. They was out of warranty period already for 1+ months so I decided to try to repair them and asked the price for controller board and got this answer:

Quote

We don't have spare control board to sell now, S5 has been discontinued for a long time now, sorry

Nice business: sell crap quality product with 3 month warranty (which can't ROI in this period of time) and abandon support for it. Repeat.

Topic: Bitmain "warranty" - page 3. (Read 3317 times)