So in other words the 90 day warranty is worth absolutely nothing... There seriously needs to be some competition with Bitmain. I am surprised they don't have a class action lawsuit against them.
Like others have alluded to the idea of sick miners worth more to them than a good miner has a lot of merit. That is how our healthcare works... They make their money with sick patients not with healthy ones.
Topic: Bitmain's Released Antminer S9, World's First 16nm Miner Ready to Order - page 187. (Read 531298 times)
December 25, 2016, 03:19:04 PM
December 25, 2016, 02:46:38 PM
Phil, How many of your failures were outside of the warranty window? Are most failures appearing relatively soon so you are covered by the warranty?
okay first five units All ordered in june ----- 1 dead board on day 80
sixth unit ordered in august ---------------- 2 dead boards and 1 dead controller all in under 2 weeks
seventh unit ordered in NOV ----- auto tune still working.
I did everyone with bitmain warranty so I paid shipping NJ USA to Colorado, USA
My repairs were all free . My costs were shipping 15 to them 25 back to me so 4 x 40 = 160
your own words
Bitmain Warranty
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Order #1487 was placed on October 27, 2016 and is currently Processing.
Order Updates
Thursday 27th of October 2016, 10:51pm
workmanship will be 30 days from the shipping date.
Order Details
Product Total
Antminer S9 Hash PCB Repair × 1 $225.00
Subtotal: $225.00
Discount: -$135.00
Payment Method: PayPal
Total: $115.00
This was 115 + 16 to ship in total 141
parts not repairs
#1344 October 4, 2016 Processing $135.96 for 2 items View
#1269 September 24, 2016 Processing $221.37 for 5 items View
#1245 September 21, 2016 Processing $104.99 for 1 item
this was 50 plus 20 to ship in
#1165 September 8, 2016 Completed $50.00 for 2 items
so 185 was repair and shipping rest was parts.
sorry for error to much eggnog and I can not remember details
December 25, 2016, 01:56:19 PM
Phil, How many of your failures were outside of the warranty window? Are most failures appearing relatively soon so you are covered by the warranty?
okay first five units All ordered in june ----- 1 dead board on day 80
sixth unit ordered in august ---------------- 2 dead boards and 1 dead controller all in under 2 weeks
seventh unit ordered in NOV ----- auto tune still working.
I did everyone with bitmain warranty so I paid shipping NJ USA to Colorado, USA
My repairs were all free . My costs were shipping 15 to them 25 back to me so 4 x 40 = 160
your own words
December 25, 2016, 01:46:12 PM
My repairs were not free.
December 25, 2016, 08:53:15 AM
Repair cost is different on each case due to what is broken. If you busted the ASIC it will not be cheap. Most are in the range of $25-$250 range depend on what is broken and how many items are broken. some are getting free repair if those unfortunate ones that experienced manufactures defect be repaired with just the return shipping, however, those are very rare as most damaged hash PCB are user caused or environment related damages.
Also, if unit was aquired from bitmainwarranty.com warranty work is all performed locally in USA, Russia, Ukraine and Venezuela and some are cross shipped based on the nature of the damages. (user caused damages vs defect)
Also, if unit was aquired from bitmainwarranty.com warranty work is all performed locally in USA, Russia, Ukraine and Venezuela and some are cross shipped based on the nature of the damages. (user caused damages vs defect)
"user caused or environment related damages" are not covered under warranty, so why won't Bitmain Warranty specify to the paying customer what damages they are paying to fix? If I take my car in for repair, the repair shop tells me what the specific problem is that I am paying for. If I have a hash board that is inop and I pay you to fix it, you should be able to tell me what you fixed on it.
I also think the explanation of "user caused or environment related damages" is bullshit and Bitmain is refusing to own up to faulty equipment so that they will not be on the hook financially.
Well if I have a failed hash board I'm going to send mine to sidehack for repair service. I'm sure it will help to know what component they used for their planned obsolescence. Funny how they have been building up to selling parts. Previous miners were 100% more reliable. But they also sold it once and done. Hmmm we see where this leads. I think if we as humans try hard enough we can burn thru all our resources. Come one people it can be done! Wtf!
BR
December 25, 2016, 08:41:55 AM
Repair cost is different on each case due to what is broken. If you busted the ASIC it will not be cheap. Most are in the range of $25-$250 range depend on what is broken and how many items are broken. some are getting free repair if those unfortunate ones that experienced manufactures defect be repaired with just the return shipping, however, those are very rare as most damaged hash PCB are user caused or environment related damages.
Also, if unit was aquired from bitmainwarranty.com warranty work is all performed locally in USA, Russia, Ukraine and Venezuela and some are cross shipped based on the nature of the damages. (user caused damages vs defect)
Also, if unit was aquired from bitmainwarranty.com warranty work is all performed locally in USA, Russia, Ukraine and Venezuela and some are cross shipped based on the nature of the damages. (user caused damages vs defect)
"user caused or environment related damages" are not covered under warranty, so why won't Bitmain Warranty specify to the paying customer what damages they are paying to fix? If I take my car in for repair, the repair shop tells me what the specific problem is that I am paying for. If I have a hash board that is inop and I pay you to fix it, you should be able to tell me what you fixed on it.
I also think the explanation of "user caused or environment related damages" is bullshit and Bitmain is refusing to own up to faulty equipment so that they will not be on the hook financially.
December 25, 2016, 04:00:35 AM
Repair cost is different on each case due to what is broken. If you busted the ASIC it will not be cheap. Most are in the range of $25-$250 range depend on what is broken and how many items are broken. some are getting free repair if those unfortunate ones that experienced manufactures defect be repaired with just the return shipping, however, those are very rare as most damaged hash PCB are user caused or environment related damages.
Also, if unit was aquired from bitmainwarranty.com warranty work is all performed locally in USA, Russia, Ukraine and Venezuela and some are cross shipped based on the nature of the damages. (user caused damages vs defect)
Also, if unit was aquired from bitmainwarranty.com warranty work is all performed locally in USA, Russia, Ukraine and Venezuela and some are cross shipped based on the nature of the damages. (user caused damages vs defect)
December 25, 2016, 02:11:55 AM
Phil, How many of your failures were outside of the warranty window? Are most failures appearing relatively soon so you are covered by the warranty?
okay first five units All ordered in june ----- 1 dead board on day 80
sixth unit ordered in august ---------------- 2 dead boards and 1 dead controller all in under 2 weeks
seventh unit ordered in NOV ----- auto tune still working.
I did everyone with bitmain warranty so I paid shipping NJ USA to Colorado, USA
My repairs were all free . My costs were shipping 15 to them 25 back to me so 4 x 40 = 160
I purchased some fans and 2 spare old firmware boards which are no longer available cost about 300
So 460-500 spent for repairs maintenance and spare parts. against 7 units of s9. Down time say 1 full month of 1 s9 which is around 250 in coin
so lets say 750 lost for 7 s9's
I won't count the 25-30 extra trips from my house to the solar array 6 mile round trip
I am curious to know why your repairs were free?
That's just Phil's repair "rate", for everyone else it is typically $175+$25 shipping back, plus whatever it actually costs to ship to them.
Maybe $215 or about per board.
Or they were warrantied? not sure if the denver site does warranty work or if that's just a name? lol
Reminded me of this😆 https://goo.gl/images/Ysu00y.
Merry Xmas folks!
BR
December 24, 2016, 08:27:56 PM
I sent Bitmain Warranty an s9 hash board that was still under warranty but they charged me $200. You have to send to Hong Kong to get warranty work covered.
Yeah but shipping to Hong Kong costs 115.
And you have to claim the board is worth under 45 dollars.
So,if,board,is,lost or damaged oh well.
And turnaround is 3 weeks.
You are correct that bitmainwarranty charges on case by case basis on boards that China may cover.
My best advice is figure at least 10-15 % in down time on your s9s
And either warranty option is not really good.
December 24, 2016, 08:09:31 PM
I sent Bitmain Warranty an s9 hash board that was still under warranty but they charged me $200. You have to send to Hong Kong to get warranty work covered.
December 24, 2016, 07:38:20 PM
Phil, How many of your failures were outside of the warranty window? Are most failures appearing relatively soon so you are covered by the warranty?
okay first five units All ordered in june ----- 1 dead board on day 80
sixth unit ordered in august ---------------- 2 dead boards and 1 dead controller all in under 2 weeks
seventh unit ordered in NOV ----- auto tune still working.
I did everyone with bitmain warranty so I paid shipping NJ USA to Colorado, USA
My repairs were all free . My costs were shipping 15 to them 25 back to me so 4 x 40 = 160
I purchased some fans and 2 spare old firmware boards which are no longer available cost about 300
So 460-500 spent for repairs maintenance and spare parts. against 7 units of s9. Down time say 1 full month of 1 s9 which is around 250 in coin
so lets say 750 lost for 7 s9's
I won't count the 25-30 extra trips from my house to the solar array 6 mile round trip
I am curious to know why your repairs were free?
That's just Phil's repair "rate", for everyone else it is typically $175+$25 shipping back, plus whatever it actually costs to ship to them.
Maybe $215 or about per board.
Or they were warrantied? not sure if the denver site does warranty work or if that's just a name? lol
December 24, 2016, 01:19:26 PM
Phil, How many of your failures were outside of the warranty window? Are most failures appearing relatively soon so you are covered by the warranty?
okay first five units All ordered in june ----- 1 dead board on day 80
sixth unit ordered in august ---------------- 2 dead boards and 1 dead controller all in under 2 weeks
seventh unit ordered in NOV ----- auto tune still working.
I did everyone with bitmain warranty so I paid shipping NJ USA to Colorado, USA
My repairs were all free . My costs were shipping 15 to them 25 back to me so 4 x 40 = 160
I purchased some fans and 2 spare old firmware boards which are no longer available cost about 300
So 460-500 spent for repairs maintenance and spare parts. against 7 units of s9. Down time say 1 full month of 1 s9 which is around 250 in coin
so lets say 750 lost for 7 s9's
I won't count the 25-30 extra trips from my house to the solar array 6 mile round trip
I am curious to know why your repairs were free?
That's just Phil's repair "rate", for everyone else it is typically $175+$25 shipping back, plus whatever it actually costs to ship to them.
Maybe $215 or about per board.
December 24, 2016, 12:22:40 PM
Phil, How many of your failures were outside of the warranty window? Are most failures appearing relatively soon so you are covered by the warranty?
okay first five units All ordered in june ----- 1 dead board on day 80
sixth unit ordered in august ---------------- 2 dead boards and 1 dead controller all in under 2 weeks
seventh unit ordered in NOV ----- auto tune still working.
I did everyone with bitmain warranty so I paid shipping NJ USA to Colorado, USA
My repairs were all free . My costs were shipping 15 to them 25 back to me so 4 x 40 = 160
I purchased some fans and 2 spare old firmware boards which are no longer available cost about 300
So 460-500 spent for repairs maintenance and spare parts. against 7 units of s9. Down time say 1 full month of 1 s9 which is around 250 in coin
so lets say 750 lost for 7 s9's
I won't count the 25-30 extra trips from my house to the solar array 6 mile round trip
Cool, Thanks for sharing the details. So it is a good news, bad news story. Good that they all failed within warranty, but still lots of costs associated even if the warranty covered the repairs.
The failure rates are pretty high. I would think Bitmain would be looking to clean this mess up. This has to be costing them money as well. Maybe that is what they are attempting with the auto tune units?
December 24, 2016, 12:21:33 PM
Phil, How many of your failures were outside of the warranty window? Are most failures appearing relatively soon so you are covered by the warranty?
okay first five units All ordered in june ----- 1 dead board on day 80
sixth unit ordered in august ---------------- 2 dead boards and 1 dead controller all in under 2 weeks
seventh unit ordered in NOV ----- auto tune still working.
I did everyone with bitmain warranty so I paid shipping NJ USA to Colorado, USA
My repairs were all free . My costs were shipping 15 to them 25 back to me so 4 x 40 = 160
I purchased some fans and 2 spare old firmware boards which are no longer available cost about 300
So 460-500 spent for repairs maintenance and spare parts. against 7 units of s9. Down time say 1 full month of 1 s9 which is around 250 in coin
so lets say 750 lost for 7 s9's
I won't count the 25-30 extra trips from my house to the solar array 6 mile round trip
I am curious to know why your repairs were free?
December 24, 2016, 12:10:50 PM
Phil, How many of your failures were outside of the warranty window? Are most failures appearing relatively soon so you are covered by the warranty?
okay first five units All ordered in june ----- 1 dead board on day 80
sixth unit ordered in august ---------------- 2 dead boards and 1 dead controller all in under 2 weeks
seventh unit ordered in NOV ----- auto tune still working.
I did everyone with bitmain warranty so I paid shipping NJ USA to Colorado, USA
My repairs were all free . My costs were shipping 15 to them 25 back to me so 4 x 40 = 160
I purchased some fans and 2 spare old firmware boards which are no longer available cost about 300
So 460-500 spent for repairs maintenance and spare parts. against 7 units of s9. Down time say 1 full month of 1 s9 which is around 250 in coin
so lets say 750 lost for 7 s9's
I won't count the 25-30 extra trips from my house to the solar array 6 mile round trip
December 24, 2016, 11:59:03 AM
Phil, How many of your failures were outside of the warranty window? Are most failures appearing relatively soon so you are covered by the warranty?
December 24, 2016, 11:29:26 AM
I got a quick response this time, 30 day warranty on the hash board so I am shipping back today. We shall see how long it takes to get it back.
I also have an R4 that only hashes on one board and not sure if I should send it to Hong Kong or Denver for repair.
I am currently at 19% failure rate on s9
I also have an R4 that only hashes on one board and not sure if I should send it to Hong Kong or Denver for repair.
I am currently at 19% failure rate on s9
Yeah I am 1/7 that is 14.2%
in reality 3 of 21 boards 1 of 7 controllers
or 4 or 28 parts
or 1 of 7
which is 14.2%
December 23, 2016, 10:20:51 AM
I got a quick response this time, 30 day warranty on the hash board so I am shipping back today. We shall see how long it takes to get it back.
I also have an R4 that only hashes on one board and not sure if I should send it to Hong Kong or Denver for repair.
I am currently at 19% failure rate on s9
I also have an R4 that only hashes on one board and not sure if I should send it to Hong Kong or Denver for repair.
I am currently at 19% failure rate on s9
December 23, 2016, 01:03:48 AM
They should still have a 90 day warranty, but call and verify.
I'm pretty sure they and Bitmain in China sell "refurbished" as new a very large amount of the time. One of my "brand new" S9's looks like it was an older refurb too. Interestingly enough it's the one that failed.
It's a cool business plan, sell stuff that frequently breaks due to bad design and/or software, get paid to repair it, then sell the same "repaired" thing to another customer at full price. Repeat and profit at the frustration of your clients.
The 10-15% failure rate is insanely high for any modern technology company, if there was genuine competition that might change, but why should they bother spending on R&D to make things better when they're the only game in town?
Can't blame them, business is business, and they play it well.
I'm pretty sure they and Bitmain in China sell "refurbished" as new a very large amount of the time. One of my "brand new" S9's looks like it was an older refurb too. Interestingly enough it's the one that failed.
It's a cool business plan, sell stuff that frequently breaks due to bad design and/or software, get paid to repair it, then sell the same "repaired" thing to another customer at full price. Repeat and profit at the frustration of your clients.
The 10-15% failure rate is insanely high for any modern technology company, if there was genuine competition that might change, but why should they bother spending on R&D to make things better when they're the only game in town?
Can't blame them, business is business, and they play it well.
December 22, 2016, 05:40:59 PM
I received my repaired S9 hash board today, installed, powered up, and now one of the other hash boards (which I purchased from BitmainWarranty) is not working.
Anyone know if this board has a warranty if I purchased it from BitmainWarranty? It appeared to be used when I got it too
I sent an email to BitmainWarranty but I'm sure it will take them days to respond as usual.
Anyone know if this board has a warranty if I purchased it from BitmainWarranty? It appeared to be used when I got it too
I sent an email to BitmainWarranty but I'm sure it will take them days to respond as usual.
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