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Topic: Bitmain's Released Antminer S9, World's First 16nm Miner Ready to Order - page 187. (Read 531173 times)

legendary
Activity: 4256
Merit: 8551
'The right to privacy matters'
Basically, Phil was charged some, but his numbers are totally different from the others.
Most people are charged $175+25=$200 for bitmainwarranty repair.
It was satisfactory to me (at the time), but it suggests one of three things:
1. either some part almost always breaks down in a faulty board (50% probability) or
2. they just charge almost everyone the same because it is simpler (30% probability), profitable to them and is acceptable for the majority.
3. maybe (20% probability) it is also because bitmain proper charges them certain $$ for new boards and gives them certain $$ for non-functional ones (but not burned ones).



no question I got a cheaper repair then others.

And from bitmainwarranty  I have dealt with them on and off since 2013.  So they were better to me then others.

If you look at my thread about warranties you can read all about their treatment to me.

I would rate it 75-80% of what a solid warranty should be.

https://bitcointalksearch.org/topic/my-warranty-adventure-with-my-s-9-1599630

Now I am mostly mining gpu

and I am having warranty issues with biostar.  they have gear since nov 28th with no info  which pretty bad.

intel sent me a dead cpu (first ever for an intel in 20 years) in 7 days
Asrock sent me a replacement mobo in 3 weeks
newegg took a psu and a gpu back
seasonic replaced a dead psu
amazon has accepted 3 gpus for return

sapphire was bad they want a receipt with a serial number and when newegg sent me the gear it did not have a serial number

So 7 fast solid responses
1 complete fuck from sapphire---- I will never buy from them again
1 slow response from biostar jury is out.

 while 9 bad items seems terrible.

This is for 25 mobos and 100 gpus.

25 psus  at least 30 sticks of ram and 25 ssds.

so it is 9 of 210 items since march.

while the s9 is 4 of 28 since june

I think it could be 5 of 28 as I may have a second dead controller.

I would not be mining so much gpu if btc gear  was 4 or 5 bad of 100   with good repairs.  and long warranties.
hero member
Activity: 2352
Merit: 905
Metawin.com - Truly the best casino ever
So in other words the 90 day warranty is worth absolutely nothing...  There seriously needs to be some competition with Bitmain.  I am surprised they don't have a class action lawsuit against them.  

Like others have alluded to the idea of sick miners worth more to them than a good miner has a lot of merit.  That is how our healthcare works... They make their money with sick patients not with healthy ones.  

People here had similar problems about bitmain's warranty. It will be better if you try more communication with them, they will answer your emails. If you are 100% true and with warranty terms you are eligible to be repair your antminer, than last solution is to open thread here with detailed description of your problem and of course with argumentation.
legendary
Activity: 3892
Merit: 4331
So in other words the 90 day warranty is worth absolutely nothing...  There seriously needs to be some competition with Bitmain.  I am surprised they don't have a class action lawsuit against them.  

Like others have alluded to the idea of sick miners worth more to them than a good miner has a lot of merit.  That is how our healthcare works... They make their money with sick patients not with healthy ones.  

side note...of course healthcare (doctors) make money on sick patients, that is clear, but insurance companies make money on healthy people because they charge them premiums upfront, then reluctantly pay for some health services. If there is one despicable industry in US, it is the health care insurance companies.
legendary
Activity: 3892
Merit: 4331
Basically, Phil was charged some, but his numbers are totally different from the others.
Most people are charged $175+25=$200 for bitmainwarranty repair.
It was satisfactory to me (at the time), but it suggests one of three things:
1. either some part almost always breaks down in a faulty board (50% probability) or
2. they just charge almost everyone the same because it is simpler (30% probability), profitable to them and is acceptable for the majority.
3. maybe (20% probability) it is also because bitmain proper charges them certain $$ for new boards and gives them certain $$ for non-functional ones (but not burned ones).

hero member
Activity: 868
Merit: 517
So in other words the 90 day warranty is worth absolutely nothing...  There seriously needs to be some competition with Bitmain.  I am surprised they don't have a class action lawsuit against them. 

Like others have alluded to the idea of sick miners worth more to them than a good miner has a lot of merit.  That is how our healthcare works... They make their money with sick patients not with healthy ones. 
legendary
Activity: 4256
Merit: 8551
'The right to privacy matters'
Phil,  How many of your failures were outside of the warranty window?  Are most failures appearing relatively soon so you are covered by the warranty?


okay  first five units  All ordered in june ----- 1 dead board on day 80


sixth unit ordered in august ----------------  2 dead boards and 1 dead controller  all in under 2 weeks


seventh unit  ordered in NOV -----  auto tune still working.


I did everyone with bitmain warranty   so I paid shipping NJ USA to Colorado, USA

My repairs were all free .   My costs were shipping 15 to them 25 back to me  so 4 x 40 = 160






your own words
they are in error I went back and looked at all records..

Bitmain Warranty
HOME
PRODUCTS
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SUPPORT
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Order #1487 was placed on October 27, 2016 and is currently Processing.

Order Updates
Thursday 27th of October 2016, 10:51pm
workmanship will be 30 days from the shipping date.
Order Details
Product   Total
Antminer S9 Hash PCB Repair × 1   $225.00
Subtotal:   $225.00
Discount:   -$135.00
Payment Method:   PayPal
Total:   $115.00


This was 115 + 16 to ship in   total 141

parts not repairs
#1344   October 4, 2016   Processing   $135.96 for 2 items   View
#1269   September 24, 2016   Processing   $221.37 for 5 items   View
#1245   September 21, 2016   Processing   $104.99 for 1 item


this was 50 plus 20 to ship in
#1165   September 8, 2016   Completed   $50.00 for 2 items   

so 185 was repair and shipping rest was parts.

sorry for error to much eggnog and I can not remember details
hero member
Activity: 723
Merit: 519
Phil,  How many of your failures were outside of the warranty window?  Are most failures appearing relatively soon so you are covered by the warranty?


okay  first five units  All ordered in june ----- 1 dead board on day 80


sixth unit ordered in august ----------------  2 dead boards and 1 dead controller  all in under 2 weeks


seventh unit  ordered in NOV -----  auto tune still working.


I did everyone with bitmain warranty   so I paid shipping NJ USA to Colorado, USA

My repairs were all free .   My costs were shipping 15 to them 25 back to me  so 4 x 40 = 160






your own words
legendary
Activity: 4256
Merit: 8551
'The right to privacy matters'
My repairs were not free.
legendary
Activity: 1453
Merit: 1011
Bitcoin Talks Bullshit Walks
Repair cost is different on each case due to what is broken.  If you busted the ASIC it will not be cheap.  Most are in the range of $25-$250 range depend on what is broken and how many items are broken.  some are getting free repair if those unfortunate ones that experienced manufactures defect be repaired with just the return shipping, however, those are very rare as most damaged hash PCB are user caused or environment related damages. 

Also, if unit was aquired from bitmainwarranty.com warranty work is all performed locally in USA, Russia, Ukraine and Venezuela and some are cross shipped based on the nature of the damages.  (user caused damages vs defect)


"user caused or environment related damages" are not covered under warranty, so why won't Bitmain Warranty specify to the paying customer what damages they are paying to fix? If I take my car in for repair, the repair shop tells me what the specific problem is that I am paying for. If I have a hash board that is inop and I pay you to fix it, you should be able to tell me what you fixed on it.

I also think the explanation of "user caused or environment related damages" is bullshit and Bitmain is refusing to own up to faulty equipment so that they will not be on the hook financially.

Well if I have a failed hash board I'm going to send mine to sidehack for repair service. I'm sure it will help to know what component they used for their planned obsolescence.  Funny how they have been building up to selling parts. Previous miners were 100% more reliable.  But they also sold it once and done.  Hmmm we see where this leads. I think if we as humans try hard enough we can burn thru all our resources. Come one people it can be done!  Wtf!

BR
hero member
Activity: 723
Merit: 519
Repair cost is different on each case due to what is broken.  If you busted the ASIC it will not be cheap.  Most are in the range of $25-$250 range depend on what is broken and how many items are broken.  some are getting free repair if those unfortunate ones that experienced manufactures defect be repaired with just the return shipping, however, those are very rare as most damaged hash PCB are user caused or environment related damages. 

Also, if unit was aquired from bitmainwarranty.com warranty work is all performed locally in USA, Russia, Ukraine and Venezuela and some are cross shipped based on the nature of the damages.  (user caused damages vs defect)


"user caused or environment related damages" are not covered under warranty, so why won't Bitmain Warranty specify to the paying customer what damages they are paying to fix? If I take my car in for repair, the repair shop tells me what the specific problem is that I am paying for. If I have a hash board that is inop and I pay you to fix it, you should be able to tell me what you fixed on it.

I also think the explanation of "user caused or environment related damages" is bullshit and Bitmain is refusing to own up to faulty equipment so that they will not be on the hook financially.
donator
Activity: 792
Merit: 510
Repair cost is different on each case due to what is broken.  If you busted the ASIC it will not be cheap.  Most are in the range of $25-$250 range depend on what is broken and how many items are broken.  some are getting free repair if those unfortunate ones that experienced manufactures defect be repaired with just the return shipping, however, those are very rare as most damaged hash PCB are user caused or environment related damages. 

Also, if unit was aquired from bitmainwarranty.com warranty work is all performed locally in USA, Russia, Ukraine and Venezuela and some are cross shipped based on the nature of the damages.  (user caused damages vs defect)
legendary
Activity: 1453
Merit: 1011
Bitcoin Talks Bullshit Walks
Phil,  How many of your failures were outside of the warranty window?  Are most failures appearing relatively soon so you are covered by the warranty?


okay  first five units  All ordered in june ----- 1 dead board on day 80


sixth unit ordered in august ----------------  2 dead boards and 1 dead controller  all in under 2 weeks


seventh unit  ordered in NOV -----  auto tune still working.


I did everyone with bitmain warranty   so I paid shipping NJ USA to Colorado, USA

My repairs were all free .   My costs were shipping 15 to them 25 back to me  so 4 x 40 = 160

I purchased some fans and 2 spare old firmware boards which are no longer available  cost about 300

So 460-500   spent for repairs maintenance and spare parts.  against 7 units of s9.   Down time  say 1 full month of 1 s9  which is around 250 in coin

so lets say 750 lost for 7 s9's

 I won't count the 25-30 extra trips from my house to the solar array  6 mile round trip




I am curious to know why your repairs were free?

That's just Phil's repair "rate", for everyone else it is typically $175+$25 shipping back, plus whatever it actually costs to ship to them.
Maybe $215 or about per board.

Or they were warrantied? not sure if the denver site does warranty work or if that's just a name? lol

Reminded me of this😆  https://goo.gl/images/Ysu00y

Merry Xmas folks!

BR
legendary
Activity: 4256
Merit: 8551
'The right to privacy matters'
I sent Bitmain Warranty an s9 hash board that was still under warranty but they charged me $200. You have to send to Hong Kong to get warranty work covered.

Yeah but shipping to Hong Kong costs 115.

And you have to claim the board is worth under 45 dollars.

So,if,board,is,lost or damaged oh well.

And turnaround is 3 weeks.

You are correct that bitmainwarranty charges on case by case basis on boards that China may cover.

My best advice is figure at least 10-15 % in down time on your s9s

And either warranty option is not really good.
hero member
Activity: 723
Merit: 519
I sent Bitmain Warranty an s9 hash board that was still under warranty but they charged me $200. You have to send to Hong Kong to get warranty work covered.
legendary
Activity: 1050
Merit: 1000
Phil,  How many of your failures were outside of the warranty window?  Are most failures appearing relatively soon so you are covered by the warranty?


okay  first five units  All ordered in june ----- 1 dead board on day 80


sixth unit ordered in august ----------------  2 dead boards and 1 dead controller  all in under 2 weeks


seventh unit  ordered in NOV -----  auto tune still working.


I did everyone with bitmain warranty   so I paid shipping NJ USA to Colorado, USA

My repairs were all free .   My costs were shipping 15 to them 25 back to me  so 4 x 40 = 160

I purchased some fans and 2 spare old firmware boards which are no longer available  cost about 300

So 460-500   spent for repairs maintenance and spare parts.  against 7 units of s9.   Down time  say 1 full month of 1 s9  which is around 250 in coin

so lets say 750 lost for 7 s9's

 I won't count the 25-30 extra trips from my house to the solar array  6 mile round trip




I am curious to know why your repairs were free?

That's just Phil's repair "rate", for everyone else it is typically $175+$25 shipping back, plus whatever it actually costs to ship to them.
Maybe $215 or about per board.

Or they were warrantied? not sure if the denver site does warranty work or if that's just a name? lol
legendary
Activity: 3892
Merit: 4331
Phil,  How many of your failures were outside of the warranty window?  Are most failures appearing relatively soon so you are covered by the warranty?


okay  first five units  All ordered in june ----- 1 dead board on day 80


sixth unit ordered in august ----------------  2 dead boards and 1 dead controller  all in under 2 weeks


seventh unit  ordered in NOV -----  auto tune still working.


I did everyone with bitmain warranty   so I paid shipping NJ USA to Colorado, USA

My repairs were all free .   My costs were shipping 15 to them 25 back to me  so 4 x 40 = 160

I purchased some fans and 2 spare old firmware boards which are no longer available  cost about 300

So 460-500   spent for repairs maintenance and spare parts.  against 7 units of s9.   Down time  say 1 full month of 1 s9  which is around 250 in coin

so lets say 750 lost for 7 s9's

 I won't count the 25-30 extra trips from my house to the solar array  6 mile round trip




I am curious to know why your repairs were free?

That's just Phil's repair "rate", for everyone else it is typically $175+$25 shipping back, plus whatever it actually costs to ship to them.
Maybe $215 or about per board.
hero member
Activity: 868
Merit: 517
Phil,  How many of your failures were outside of the warranty window?  Are most failures appearing relatively soon so you are covered by the warranty?


okay  first five units  All ordered in june ----- 1 dead board on day 80


sixth unit ordered in august ----------------  2 dead boards and 1 dead controller  all in under 2 weeks


seventh unit  ordered in NOV -----  auto tune still working.


I did everyone with bitmain warranty   so I paid shipping NJ USA to Colorado, USA

My repairs were all free .   My costs were shipping 15 to them 25 back to me  so 4 x 40 = 160

I purchased some fans and 2 spare old firmware boards which are no longer available  cost about 300

So 460-500   spent for repairs maintenance and spare parts.  against 7 units of s9.   Down time  say 1 full month of 1 s9  which is around 250 in coin

so lets say 750 lost for 7 s9's

 I won't count the 25-30 extra trips from my house to the solar array  6 mile round trip




Cool, Thanks for sharing the details.  So it is a good news, bad news story.  Good that they all failed within warranty, but still lots of costs associated even if the warranty covered the repairs.  

The failure rates are pretty high.  I would think Bitmain would be looking to clean this mess up.  This has to be costing them money as well.  Maybe that is what they are attempting with the auto tune units?  
hero member
Activity: 723
Merit: 519
Phil,  How many of your failures were outside of the warranty window?  Are most failures appearing relatively soon so you are covered by the warranty?


okay  first five units  All ordered in june ----- 1 dead board on day 80


sixth unit ordered in august ----------------  2 dead boards and 1 dead controller  all in under 2 weeks


seventh unit  ordered in NOV -----  auto tune still working.


I did everyone with bitmain warranty   so I paid shipping NJ USA to Colorado, USA

My repairs were all free .   My costs were shipping 15 to them 25 back to me  so 4 x 40 = 160

I purchased some fans and 2 spare old firmware boards which are no longer available  cost about 300

So 460-500   spent for repairs maintenance and spare parts.  against 7 units of s9.   Down time  say 1 full month of 1 s9  which is around 250 in coin

so lets say 750 lost for 7 s9's

 I won't count the 25-30 extra trips from my house to the solar array  6 mile round trip




I am curious to know why your repairs were free?
legendary
Activity: 4256
Merit: 8551
'The right to privacy matters'
Phil,  How many of your failures were outside of the warranty window?  Are most failures appearing relatively soon so you are covered by the warranty?


okay  first five units  All ordered in june ----- 1 dead board on day 80


sixth unit ordered in august ----------------  2 dead boards and 1 dead controller  all in under 2 weeks


seventh unit  ordered in NOV -----  auto tune still working.


I did everyone with bitmain warranty   so I paid shipping NJ USA to Colorado, USA

My repairs were all free .   My costs were shipping 15 to them 25 back to me  so 4 x 40 = 160

I purchased some fans and 2 spare old firmware boards which are no longer available  cost about 300

So 460-500   spent for repairs maintenance and spare parts.  against 7 units of s9.   Down time  say 1 full month of 1 s9  which is around 250 in coin

so lets say 750 lost for 7 s9's

 I won't count the 25-30 extra trips from my house to the solar array  6 mile round trip


hero member
Activity: 868
Merit: 517
Phil,  How many of your failures were outside of the warranty window?  Are most failures appearing relatively soon so you are covered by the warranty?
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