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Topic: Bitmain's Released Antminer S9, World's First 16nm Miner Ready to Order - page 190. (Read 531298 times)

hero member
Activity: 581
Merit: 501
hero member
Activity: 723
Merit: 519
I have had 3 bad boards from 7 s9's, 1 board out of 2 r4's.  Very disappointing quality as of late from Bitmain

Still no word from Bitmain warranty in Denver on the board they have of mine and they arent responding to new repair tickets. Crappy quality control and even worse customer service



strange, they replied to me within 24hr, typically.
did you check your service junk mail folder?
In addition, some providers don't even show what they consider junk mail, which could make these emails invisible, so you have to go in and MANUALLY assign bitmainwarranty.com as a trusted domain.

definitely nothing in spam. I emailed them twice now and the second time I was told:    

"sale (Bitmain)

Dec 9, 09:06 CST

Teck is still attempting to repair fully. Please wait for next update"
newbie
Activity: 38
Merit: 0
Woo! I got a red light again on a hash board after:

get_pic_software_version: version[0] = 0x2
After restore: chain[0] PIC fw version=0x02
reset_iic_pic

It just needs to flash properly to both good boards and it should be good. Third board is probably still dead, may send it back for repairs or just save the money for a competitor machine down the road. Not sure I want to toss good money after bad with Bitmain.

Bad board is reading 0xf1, and the FW doesn't seem to want to update, I can't get it to change at all. Might just scrap it and let and let the two good ones run.

(UPDATE)
Looking good now:

jump_to_app_from_loader
get_pic_software_version
get_pic_software_version: version[0] = 0x2
Check chain[0] PIC fw version=0x02
reset_iic_pic
jump_to_app_from_loader
get_pic_software_version
get_pic_software_version: version[0] = 0x2
Check chain[2] PIC fw version=0x02
reset_iic_pic
jump_to_app_from_loader
get_pic_software_version
get_pic_software_version: version[0] = 0xf1
Check chain[3] PIC fw version=0xf1
chain[3] PIC need restore ...

(UPDATE)
Seems to fail writing firmware a VERY large amount of the time, even if it reads the version as correct the board firmware may still be corrupt / wrong version. I disconnected the first board that was successful so it wouldn't get ruined again by the fw loader. Now I'm running single-board-test against the last two boards until I get another success. The other good board should be fine once I get a good FW write to it.
legendary
Activity: 4004
Merit: 4656
I have had 3 bad boards from 7 s9's, 1 board out of 2 r4's.  Very disappointing quality as of late from Bitmain

Still no word from Bitmain warranty in Denver on the board they have of mine and they arent responding to new repair tickets. Crappy quality control and even worse customer service



strange, they replied to me within 24hr, typically.
did you check your service junk mail folder?
In addition, some providers don't even show what they consider junk mail, which could make these emails invisible, so you have to go in and MANUALLY assign bitmainwarranty.com as a trusted domain.
legendary
Activity: 4382
Merit: 9330
'The right to privacy matters'
I just unplug the bad boards and then it runs fine.  Out of the 12 S9's I have bought from Bitmain, 5 of them have needed repair.

They have never gotten over 72F.  I have 140 S7's and maybe 10 bad boards between them all.  Out of the 200+ S5's I had there were maybe 5 bad boards total and out of the 300+ S3's I had maybe 4 bad boards.

I really hope they fix the S9's.  The R4's seem to be running great.  I have had no problems with them.

So 7 bad boards out of 36 total S9 boards = 19.4% failure rate.  Ugh.

I am around 14-16% fail rate
hero member
Activity: 723
Merit: 519
I have had 3 bad boards from 7 s9's, 1 board out of 2 r4's.  Very disappointing quality as of late from Bitmain

Still no word from Bitmain warranty in Denver on the board they have of mine and they arent responding to new repair tickets. Crappy quality control and even worse customer service

donator
Activity: 1059
Merit: 1038
I just unplug the bad boards and then it runs fine.  Out of the 12 S9's I have bought from Bitmain, 5 of them have needed repair.

They have never gotten over 72F.  I have 140 S7's and maybe 10 bad boards between them all.  Out of the 200+ S5's I had there were maybe 5 bad boards total and out of the 300+ S3's I had maybe 4 bad boards.

I really hope they fix the S9's.  The R4's seem to be running great.  I have had no problems with them.

So 7 bad boards out of 36 total S9 boards = 19.4% failure rate.  Ugh.
legendary
Activity: 2520
Merit: 1719
Electrical engineer. Mining since 2014.
Got damn it, I now have 1x dead hash board with my S9 11.85Ths non-autotune model.
I contacted BitmainWarranty.
Does someone from the EU area have some experience with them?
I know that the closest service point near me is Russia.
Let's see if they could fix it there.
newbie
Activity: 38
Merit: 0
Greetings!

I have a S9 that decided to have a board partially quit randomly, then I stupidly upgraded the firmware to the 11/29 version, where it entered an endless loop of:

get_pic_software_version
get_pic_software_version: version[0] = 0x42
After restore: chain[0] PIC fw version=0x42
chain[0] PIC need restore ...

Once those fail, it never seems to get what it wants, it goes to count the asics per board and ends up with 0's, it never starts hashing. I've left it on overnight the last few nights, it gets in the need restore loop and never actually does any work.

Went back to the old firmware pre autotune and one of the good boards doesn't even try booting anymore (No flash or anything), so it's down to one working board.

I'm pretty sure it's down to the pic firmware, if I could find a way to flash it back and hopefully verify it to a previous version (Any ideas on what firmware version is good?) at least the two good boards should work.

I did try stealing the single-board-test file and config from the autotune version, I have it running on an old non autotune firmware trying to reset the pic on the boards. No luck so far, but it's getting different numbers, so I'm hopeful. Not sure of the batch #, I ordered them in early September. Cyclone V boards.

I have tried it with just one board connected at a time (Known good boards and the bad board) Still nothing even after hours of waiting per test.

(UPDATE)
It's version updated! Not sure if it's good yet, but it's progress
get_pic_software_version: version[0] = 0xcc
Check chain[0] PIC fw version=0xcc
chain[0] PIC need restore ...

Looks like single-board test is happy with version 0xcc, it's moved on to chain[1]

Darn, rebooted it and chain[0] is reading 0x00 again, it got reset / wiped randomly

I'm starting to wonder if their "repair" is just reflashing the hash board firmware with a special devkit. That could explain why they won't share the repair process, because it would cost them easy repair $$$.
newbie
Activity: 24
Merit: 0
Guys, what is the CPU load (especially by bmminer process) in your S9s while it hashing? Please share a screenshot here.
https://i.imgur.com/lnMVWSy.gif

https://i.imgur.com/iXYxyJ7.gif
legendary
Activity: 1050
Merit: 1000
Guys, what is the CPU load (especially by bmminer process) in your S9s while it hashing? Please share a screenshot here.

Code:
Mem: 58724K used, 957076K free, 0K shrd, 837488K buff, 837536K cached
CPU:  0.0% usr  5.2% sys  0.0% nic 94.7% idle  0.0% io  0.0% irq  0.0% sirq
Load average: 0.35 0.25 0.24 1/86 18033
legendary
Activity: 2030
Merit: 1076
A humble Siberian miner
Guys, what is the CPU load (especially by bmminer process) in your S9s while it hashing? Please share a screenshot here.
hero member
Activity: 979
Merit: 510
S9 11th and R4 reappeared as sold out items on bitmain.
Next step, they will probably un-grey, prepare your coins...if you got 'em..
...or pay the draconian 4% coinbase CC fee
I pass.

These were the same batch numbers they had mid-November.  I hope they are coming out with another batch soon.  Getting mighty cold around these parts and the better half complains about the garage being cold.  Would make a great Christmas present for her, right?   Grin

The last batch I received on Tuesday had firmware dated:  Tue Dec 6 00:46:07 EST 2016


Seems to be a nice stable version so far.
hero member
Activity: 770
Merit: 523
S9 11th and R4 reappeared as sold out items on bitmain.
Next step, they will probably un-grey, prepare your coins...if you got 'em..
...or pay the draconian 4% coinbase CC fee
I pass.

These were the same batch numbers they had mid-November.  I hope they are coming out with another batch soon.  Getting mighty cold around these parts and the better half complains about the garage being cold.  Would make a great Christmas present for her, right?   Grin

The last batch I received on Tuesday had firmware dated:  Tue Dec 6 00:46:07 EST 2016


newer than the official posted?!
That is pretty weird. Usually it would be a version or two back.
sr. member
Activity: 441
Merit: 250
No zuo no die why you try, u zuo u die dont be shy
S9 11th and R4 reappeared as sold out items on bitmain.
Next step, they will probably un-grey, prepare your coins...if you got 'em..
...or pay the draconian 4% coinbase CC fee
I pass.

These were the same batch numbers they had mid-November.  I hope they are coming out with another batch soon.  Getting mighty cold around these parts and the better half complains about the garage being cold.  Would make a great Christmas present for her, right?   Grin

The last batch I received on Tuesday had firmware dated:  Tue Dec 6 00:46:07 EST 2016


newer than the official posted?!
legendary
Activity: 1260
Merit: 1006
Mine for a Bit
S9 11th and R4 reappeared as sold out items on bitmain.
Next step, they will probably un-grey, prepare your coins...if you got 'em..
...or pay the draconian 4% coinbase CC fee
I pass.

These were the same batch numbers they had mid-November.  I hope they are coming out with another batch soon.  Getting mighty cold around these parts and the better half complains about the garage being cold.  Would make a great Christmas present for her, right?   Grin

The last batch I received on Tuesday had firmware dated:  Tue Dec 6 00:46:07 EST 2016
member
Activity: 89
Merit: 10
S9 11th and R4 reappeared as sold out items on bitmain.
Next step, they will probably un-grey, prepare your coins...if you got 'em..
...or pay the draconian 4% coinbase CC fee
I pass.

These were the same batch numbers they had mid-November.  I hope they are coming out with another batch soon.  Getting mighty cold around these parts and the better half complains about the garage being cold.  Would make a great Christmas present for her, right?   Grin
hero member
Activity: 723
Merit: 519
speaking of Denver, they have had one of my boards for over a week now and still no diagnosis. Not very happy with them at the moment plus another s9 I own that they repaired runs like shit.

Bitmain products are like a box of chocolates, never know what you are going to get   Huh

Check your spam folder.  They are usually pretty good about being faster than that.

Nope, they are still trying to figure out what is wrong with the board. The board arrived in Denver Monday December 5.

Now I have a board not hashing on an R4
legendary
Activity: 4004
Merit: 4656
About $1500-1505 shipped.
watch out for long term autotune.
It starts higher, then decreases a bit.
sr. member
Activity: 441
Merit: 250
No zuo no die why you try, u zuo u die dont be shy
I just got a new s9 yesterday and it's the best one yet for me. 13.5th using autotune. Hopefully it keeps going strong like this for the next couple years.

Good to know. What was the price for this 13.5 model?
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