IF you paid in BTC and got a refund, did they pay you back the original BTC amount you paid, BTC at current prices, or wiretransfer?
according to their refund request form the refund in BTC will be paid according to the current USD/BTC rate.
Topic: BITMINE.CH List of Asked Refund for CoinCraft Desk/RIG - page 3. (Read 16601 times)
according to their refund request form the refund in BTC will be paid according to the current USD/BTC rate.
Perhaps I have badly explained, my english is not the best, sorry. I have seen tances that on 21.05.2014 there were several payments. Unfortunately my not yet: (
I have seen that there have been news in payment, good 
Can you provide any proof of this?
https://bitcointalksearch.org/topic/m.6870881
I have seen that there have been news in payment, good
Can you provide any proof of this?
I have seen that there have been news in payment, good
50Days of refund was accepted still no answer on mails and no money back...
Time to take one lawyer and legal actions? I asked some swiss lawyer and they said me
"To accomplish this (chargeable) individual advice is called for. A first consultation (incl. studying the relevant documents) usually requires 1 h to 1 ½ h; based on an hourly rate of 350 Swiss Francs plus VAT of currently 8%."
I think that we should submit a collective demand and the costs will be less.
Time to take one lawyer and legal actions? I asked some swiss lawyer and they said me
"To accomplish this (chargeable) individual advice is called for. A first consultation (incl. studying the relevant documents) usually requires 1 h to 1 ½ h; based on an hourly rate of 350 Swiss Francs plus VAT of currently 8%."
I think that we should submit a collective demand and the costs will be less.
I hope "they" are happy now:
https://bitcointalksearch.org/topic/m.6724179 = THE SCAM LIST
https://bitcointalksearch.org/topic/m.6724179 = THE SCAM LIST
Put Bitmine.ch here too. http://bitmine.ch
They don't deliver.
They don't refund.
They only stole the money of the customers, me included.
They don't deliver.
They don't refund.
They only stole the money of the customers, me included.
My refund date for 2TH/s Rig was also May 10, and I emailed them on Saturday along with sending a registered letter. Today I called up and spoke to Kerim, and he changed the order status to Cancelled. He also told me there will be some delay in processing the refund. I answered that I can wait 30 days at most before looking at legal options.
I know there are other people here who are planning to register a criminal or civil case with the Swiss police. I can join your efforts if I feel that Bitmine are not going to pay what they owe me.
I know there are other people here who are planning to register a criminal or civil case with the Swiss police. I can join your efforts if I feel that Bitmine are not going to pay what they owe me.
Someone called them? Still no answer on mails :/
today I requested for refund for my order #4184
the order is still in "Processing" state on their website so I'll start the fight for refund on monday by sending them another mail asking for a confirmation on cancellation of my order
I also submitted my order to www.bitminerefund.com. this adress would be good to have in the first post.
the order is still in "Processing" state on their website so I'll start the fight for refund on monday by sending them another mail asking for a confirmation on cancellation of my order
I also submitted my order to www.bitminerefund.com. this adress would be good to have in the first post.
I have a serious problems with my refund.
On March I wrote to Bitmine.ch about my order, and there was a German like guy which work for Bitmine.ch support and this one wrote to me to be patient because "your *CoinCraft Desk* will be ready on KW 15"
I goggled I found this: http://www.tuxgraphics.org/toolbox/calendar.html
KW15 is the week from 06.04-12.04 2014
I didn't received nothing on April so I emailed again on April 28 demanding explanations.
Since nobody reply to me, I decided to email and asking for a refund on April 30.
I forgot only to attach my photo with the ID card.
It seems nobody care at Bitmine.ch, because nobody contacted me after this email !
I decided to send an email again on Monday, 05 May. This time I did my refund request "by the book".
On May 8, finally, Kerim from support wrote only this:
Kerim (Bitmine AG)
May 08 17:12
Dear Mr. XXX,
excuse me for late answer. Your order #3876 will be delivered within a week from today. Thank you for your patience so far.
Best regards,
Bitmine AG, Bitmine.ch
Not a single word about my refund request !
Therefore I replied immediate:
XXXX
May 8 (2 days ago)
to Bitmine
NO !!!
I requested a full refund for my order on 05.05.2014
Check your emails please !
Here, one more time: [the PDF file with the Refund Request + a photo of my ID card]
One day later:
Kerim (Bitmine AG)
May 09 14:05
Dear Mr. XXX,
Sorry it looks like we sent your order before cancelling your order. Just send the shipment back to us and we will cancel the order and proceed with the refund process. Thank you and sorry for this hassle.
Best regards,
Bitmine AG, Bitmine.ch
This is outrageous !
Bitmine.ch refuse to give me back the money !
On March I wrote to Bitmine.ch about my order, and there was a German like guy which work for Bitmine.ch support and this one wrote to me to be patient because "your *CoinCraft Desk* will be ready on KW 15"
I goggled I found this: http://www.tuxgraphics.org/toolbox/calendar.html
KW15 is the week from 06.04-12.04 2014
I didn't received nothing on April so I emailed again on April 28 demanding explanations.
Since nobody reply to me, I decided to email and asking for a refund on April 30.
I forgot only to attach my photo with the ID card.
It seems nobody care at Bitmine.ch, because nobody contacted me after this email !
I decided to send an email again on Monday, 05 May. This time I did my refund request "by the book".
On May 8, finally, Kerim from support wrote only this:
Kerim (Bitmine AG)
May 08 17:12
Dear Mr. XXX,
excuse me for late answer. Your order #3876 will be delivered within a week from today. Thank you for your patience so far.
Best regards,
Bitmine AG, Bitmine.ch
Not a single word about my refund request !
Therefore I replied immediate:
XXXX
May 8 (2 days ago)
to Bitmine
NO !!!
I requested a full refund for my order on 05.05.2014
Check your emails please !
Here, one more time: [the PDF file with the Refund Request + a photo of my ID card]
One day later:
Kerim (Bitmine AG)
May 09 14:05
Dear Mr. XXX,
Sorry it looks like we sent your order before cancelling your order. Just send the shipment back to us and we will cancel the order and proceed with the refund process. Thank you and sorry for this hassle.
Best regards,
Bitmine AG, Bitmine.ch
This is outrageous !
Bitmine.ch refuse to give me back the money !
yes of course I can get there .... Is where Massarotto lives?
Yes. You might get more luck knocking on his door. I wonder if his neighbours are aware of the fact he's scamming people left right and centre.
Him and his wife have just had a new baby, which might account for some delays, but with the general lack of communication it's impossible to know!
yes of course I can get there .... Is where Massarotto lives?
I'm a BTC refund. They have 1921 BTC in this address: https://blockchain.info/address/1Cz1pTK8GxsJqdHQrFLWh77WwYsyqyDX3k Nothing to do with bank wires
Hi there, can you submit your refund in our central database listing so we can keep track of the refunds?
www.bitminerefund.com thanks!!
Noticed that order 4510 on the page is not yet eligible for refund.
Shouldn't these be kept of the list?
Or is it a RIG?
Would it be a good idea to have the info if it is a CCD or CCR?
It got a confirmation date set during it's submission, this is user provided data with a confirmation date, maybe a refund request which got honored earlier then it should?
I can adjust the page where it looks to the order date and calculates the days between order date, but then again, bit difficult because Bitmine I believe counts from the batch delivery week, not the order date. Not sure how to make that 100% water-proof. Suggestions?
Yes Bitmine counts from the batch delivery week but I think you can start caounting from that week Friday.
For the next (February last week) refund requestors that means they can request for refund incoming Saturday.
That means the caounting started 28.2 which is the last week of February but also last day of the month.
Maybe there should be a column for "Promised delivery date"?
Or another way would be that you had to forward the confirmation mail for refund also? Then you would have confirmation for that the order is cancelled for real.
I splitted up the listing for unverified and verified. Users who now submit their refund listing will be first under the "unverified" listing. When they send their order confirmation then I can move them to "verified". There is always a small chance for user error when they wrongly assume their refund is processed.
I extended the form to include the e-mail address for the refund so future listings with odd things can now be back-contacted by us to ask for clarification.
Hope this helps! Check out the new layout: www.bitminerefund.com
I'm a BTC refund. They have 1921 BTC in this address: https://blockchain.info/address/1Cz1pTK8GxsJqdHQrFLWh77WwYsyqyDX3k Nothing to do with bank wires
Hi there, can you submit your refund in our central database listing so we can keep track of the refunds?
www.bitminerefund.com thanks!!
Noticed that order 4510 on the page is not yet eligible for refund.
Shouldn't these be kept of the list?
Or is it a RIG?
Would it be a good idea to have the info if it is a CCD or CCR?
It got a confirmation date set during it's submission, this is user provided data with a confirmation date, maybe a refund request which got honored earlier then it should?
I can adjust the page where it looks to the order date and calculates the days between order date, but then again, bit difficult because Bitmine I believe counts from the batch delivery week, not the order date. Not sure how to make that 100% water-proof. Suggestions?
Yes Bitmine counts from the batch delivery week but I think you can start caounting from that week Friday.
For the next (February last week) refund requestors that means they can request for refund incoming Saturday.
That means the caounting started 28.2 which is the last week of February but also last day of the month.
Maybe there should be a column for "Promised delivery date"?
Or another way would be that you had to forward the confirmation mail for refund also? Then you would have confirmation for that the order is cancelled for real.
I'm a BTC refund. They have 1921 BTC in this address: https://blockchain.info/address/1Cz1pTK8GxsJqdHQrFLWh77WwYsyqyDX3k Nothing to do with bank wires
Hi there, can you submit your refund in our central database listing so we can keep track of the refunds?
www.bitminerefund.com thanks!!
Noticed that order 4510 on the page is not yet eligible for refund.
Shouldn't these be kept of the list?
Or is it a RIG?
Would it be a good idea to have the info if it is a CCD or CCR?
It got a confirmation date set during it's submission, this is user provided data with a confirmation date, maybe a refund request which got honored earlier then it should?
I can adjust the page where it looks to the order date and calculates the days between order date, but then again, bit difficult because Bitmine I believe counts from the batch delivery week, not the order date. Not sure how to make that 100% water-proof. Suggestions?
I'm a BTC refund. They have 1921 BTC in this address: https://blockchain.info/address/1Cz1pTK8GxsJqdHQrFLWh77WwYsyqyDX3k Nothing to do with bank wires
Hi there, can you submit your refund in our central database listing so we can keep track of the refunds?
www.bitminerefund.com thanks!!
Noticed that order 4510 on the page is not yet eligible for refund.
Shouldn't these be kept of the list?
Or is it a RIG?
Would it be a good idea to have the info if it is a CCD or CCR?
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