BITMINE.CH List of Asked Refund for CoinCraft Desk/RIG - page 4.

gpufreak

newbie

Activity: 42

Merit: 0

Quote from: stevebrowne on May 08, 2014, 02:25:11 AM

I'm a BTC refund. They have 1921 BTC in this address: https://blockchain.info/address/1Cz1pTK8GxsJqdHQrFLWh77WwYsyqyDX3k Nothing to do with bank wires

Hi there, can you submit your refund in our central database listing so we can keep track of the refunds?

www.bitminerefund.com thanks!!

crocko

hero member

Activity: 826

Merit: 1000

'All that glitters is not gold'

I was fooled by bitmine.ch support to wait the entire months of March and April for my Coincraft Desk, fully paid since Dec 4, 2013.
#3876 from December 4, 2013
CoinCraft Desk 400 GH/s (February week 3 batch #2) x1 + shipping via Worldwide Express
I requested a refund on April 30 2014, but I didn't attached a picture of my ID card (what a big fuss, they know me very well !)
I re-send it on May-05-2014, "by the book", I am still waiting any reaction from them.
Until the "wonder" news from today, nothing !

stevebrowne

full member

Activity: 128

Merit: 100

Quote from: Kenda on May 07, 2014, 04:57:21 PM

I will let you know ... because I live in Ticino, a few kilometers away from the centre of Bitmine.

Good... do you know Via Giulio Pocobelli in Melide?

stevebrowne

full member

Activity: 128

Merit: 100

I'm a BTC refund. They have 1921 BTC in this address: https://blockchain.info/address/1Cz1pTK8GxsJqdHQrFLWh77WwYsyqyDX3k Nothing to do with bank wires

nyrlas

newbie

Activity: 36

Merit: 0

Thanks for info! They said the delay is cause of bank limit wire transfers.but i dont know of nobody who got his refund back.bullshit

Kenda

newbie

Activity: 15

Merit: 0

Ciao a tutti,

they changed the site design and now there is also a page that talks about the refund:
http://bitmine.ch/delays-refunds-processing/

Like many of you I have a claim for an order that I have done to this company. Now it's been more than 30 days and I will call tomorrow.

I will let you know ... because I live in Ticino, a few kilometers away from the centre of Bitmine.

Ciao

gpufreak

newbie

Activity: 42

Merit: 0

For everyone who filled a refund and got paid or is waiting for payment please list your refund claim at www.bitminerefund.com so we can build a list of open and paid refunds.

nyrlas

newbie

Activity: 36

Merit: 0

Quote from: SwissMiner on May 07, 2014, 09:17:30 AM

Quote from: gpufreak on May 07, 2014, 08:14:09 AM

.. I'm trying to get my refund from this company for two orders, total ~ $ 50.000

I'm now planning to visit their facility ..

.. to do what Huh

Burn them! .. We must start find some lawyer together and pay between all. Any idea to organize it? 37 days after order cancelled and no money/answers to mails.

SwissMiner

sr. member

Activity: 294

Merit: 250

Quote from: gpufreak on May 07, 2014, 08:14:09 AM

.. I'm trying to get my refund from this company for two orders, total ~ $ 50.000

I'm now planning to visit their facility ..

.. to do what Huh

gpufreak

newbie

Activity: 42

Merit: 0

Hello guys,

I have been reading both the unofficial and official Bitmine thread. Lots of frustrations by unhappy customers. I'm trying to get my refund from this company for two orders, total ~ $ 50.000

I have been very patient, paid November 2013 but no rigs or any clear estimate is given by Bitmine. Their deadline of their "30 days" refund period is about to expire but no response for weeks now by either mail or phone (not being picked up).

I'm now planning to visit their facility and if needed file a local police report. Anyone visited their facility lately and/or having the same plans? For people who have visited their facility more recently, are they still located at this location?

Code:

Centro la Monda 2
6528 Camorino
Switzerland

Please send me a PM so we might join as a group.

SwissMiner

sr. member

Activity: 294

Merit: 250

Quote from: dplusf on May 07, 2014, 06:47:27 AM

04.th april. regardless bitmine says it is registered at the 8th with them ..

.. same happened to me Angry

It's like "Kindergarten" Angry

.. look's like every day is important to them Huh

dplusf

sr. member

Activity: 258

Merit: 250

My Refund is now also overdue.

04.th april. regardless bitmine says it is registered at the 8th with them. i say it count on the day i was sending the refund.
thats 33 days!

danny1987

member

Activity: 85

Merit: 11

I'm also waiting for 35+ days of the refund of my order placed initially on november 18th 2013.

stevebrowne

full member

Activity: 128

Merit: 100

Interestingly these freezing orders are against the assets of an individual (in this case Giorgio Massarotto), so would include Bitmine, Exion Networks and even his apartment in Melide. They are frozen to stop them running off with the assets.

stevebrowne

full member

Activity: 128

Merit: 100

Interesting reading here: http://www.freezing-orders.ch/

These look like the Swiss equivalent to winding up orders here in the UK. Costs look like around $250 if you are getting a refund for a 1TH/s desktop.

stevebrowne

full member

Activity: 128

Merit: 100

Quote from: nyrlas on May 05, 2014, 09:29:00 AM

Same situation here.. My refund form was 'accepted' 1 of april and after 35 days i dont got any money back. The order appear in status cancelled but they dont refund anything. If this week still the same i will find some lawyer, if more people is in the same situation we can find one better lawyer between all to demand a case for all. I want to know if someone got the refund back already or not.

Sorry for my primitive english.

It's better than my < your language> !! :-)

Based on swissmining's initial work, a lawyer has been identified and seems to cost around $1,000. Well worth it to get my money back.

It wouldn't be so bad if giorgiomassa didn't just ignore every PM and actually told us what was happening. Also the support team all seem to have lost the ability to reply.

nyrlas

newbie

Activity: 36

Merit: 0

Same situation here.. My refund form was 'accepted' 1 of april and after 35 days i dont got any money back. The order appear in status cancelled but they dont refund anything. If this week still the same i will find some lawyer, if more people is in the same situation we can find one better lawyer between all to demand a case for all. I want to know if someone got the refund back already or not.

Sorry for my primitive english.

stevebrowne

full member

Activity: 128

Merit: 100

Refund request sent on 5th April.

>> Antonio (Bitmine AG)
>> Apr 07 15:34
>>
>> Dear Sir,
>> we have received your request and has already been forwarded to our credit team.
>> The refund will be $xxx-$30=$xxx +10% = xxx$ plus the shipping fee xxx$ =xxx$

>> Me
>> Apr 16th
>> Will I hear anything from the "credit team", or will my BTC just appear in my BitCoin address at some point ?

>> Kerim (Bitmine AG)
>> Apr 16 16:05
>>
>> No, you will receive your refund at some point within 30 days from the day you sent us the refund form.

Today is day 30. No BTC refunded yet.

PM sent to giorgiomassa @ 9:03 am today, giorgiomassa last on at 11:40am today. No reply, no BTC refunded as of yet.

manicminer5

newbie

Activity: 30

Merit: 0

I asked for refund (CCD) more than 30 days ago, and I still didn't got my money back.

Relying on 61+10 days late delivery is against TOS from Bitmine. There is not stated "first 10 days does not count as late delivery" (as Giorgio stated sooner in his thread too), but there is written "shipment can be LATE 10 days… and after 61 days of late delivery you can ask for refund….". It's big difference in my opinion. So correct way should be accepting refund after exactly 61 days of late delivery, not 71 days as bit mine does at this time.

But Bitmine used to warp all rules in their favor and we can only hope, that we will see our money back on one day. Never more give a trust in company with only reason that they are placed in Switzerland. They damaged swiss reputation more than anything else.

Scheffler66719

newbie

Activity: 18

Merit: 0

Quote from: fubly on May 04, 2014, 05:31:26 PM

Wir haben auch eine Gutschrift beantragt, das Formular "Refund Request" heruntergeladen, ausgefüllt, eingescannt, per Mail gesendet und das original per Einschreiben mit Rückschein in die Schweiz gesendet (7€).

Diese Mail haben wir erhalten!

Quote

R Vogel (Bitmine AG)
Apr 14 09:44

Hallo

Leider müssen wir Sie informieren, dass wir keine Rückerstattungen für Aufträge, die noch nicht für mehr als 10+61 Tage verspätet sind, akzeptieren. Für ihre Bestellung #3742 (February week 2 batch #2) haben Sie das Recht, eine Erstattung nach dem 26. April 2014 zu beantragen. Falls Sie das Recht auf eine Rückerstattung haben, senden wir Ihnen auf Anfrage das “refund request form” zu.
Wir hoffen, dass Sie bis zu diesem Datum warten können.
Vielen Dank für Ihre Geduld und Ihr Verständnis.

Thanks for your interests in our products.
Danke für Ihr Interesse an unseren Produkten.

For any questions don't hesitate to contact us. In the meantime
Für Fragen sind wir jederzeit für Sie da.

Kind regards/MfG

Customer Service
Bitmine AG

Seit dem wir das Formular gesendet haben, haben nichts mehr von Bitmine gehört!

Nun ist die Frage,
a) sollen wir hier in Deutschland eine Strafanzeige stellen, wegen Betrug
b) einen online Mahnbescheid gegen diese Firma in der Schweiz stellen
c) beides zusammen?
d) einen Anwalt einschalten? Aber was kann der mehr? Außer mehr Kosten verursachen?
e) abwarten und Kaffee trinken

Seit unserer Bezahlung schreiben wir diese Firma an, uns eine ordentliche Rechung zu schreiben,
das haben die Leute von Bitmine bis heute nicht getan.

Es ist echt unglaublich was die sich alles leisten!

Hallo
Laut der abg sind es 61 Tag
Ich habe auch 61 Tage gewartet dann habe ich meine Rückforderung gesendet.
Ich habe ihnen eine Frist von 25 Tagen gegeben nach 20 Tagen hatte ich immer noch keine Antwort , dann war mir alles zu viel und ich musste Luft ablassen da habe ich angerufen
Und Mahl richtig meine Meinung gesagt und nicht nach gegeben und am nächsten Tag hatte ich mein Geld in bitcoins bekommen
Fazit nie wieder pre-order

Topic: BITMINE.CH List of Asked Refund for CoinCraft Desk/RIG - page 4. (Read 16617 times)