Topic: Bittrex: ACCOUNT_DISABLED - page 2. (Read 13170 times)

What a shame for bittrex! They should never treat their customers in this way. Now they starte shoot one by one traders from Iran starting by last week. Requiring id verification is understandable but saying "wait for week" is not good way to answer support tickets.

I agreed with you . after 25 October they open our account and say sorry and all of bitcoin gold that we could earn for each our bitcoin they will earn for them-self with out any action....

F.... their mind .... 

Hope this helps.

https://bittrex.com/home/about

there you'll find the info you need.

me too account is disabled no answer from them even i have uploaded all documents and this just happened after i increased my deposit above 1000 $
so what is the solution now? what Gov. regulates they are under so we can report ,
help please

In all fairness, the basic verification was easily gamed. It was easy to use a fake name/address/birthdate, then when the last four of the SSN didn't match any public records, they'd ask for a simple phone verification. That could be done with Google Voice.

My problem with the way this was executed is that no notice was given to users. Bitstamp instituted mandatory KYC a few years ago -- understandable enough; regulators are watching. But they gave one month's notice (at least) before completely changing their TOS. This minimized service disruption and loss of trust in the exchange.

It's hard to trust Bittrex after the way they handled this. Sure, maybe they are being pressured by regulators. Doesn't justify what they did here.

legacy account also affected?

If that is true I dont understand why they have Basic verification where you can withdraw 3 BTC a day.   If when you have 0.2 BTC on your account they want advanced verification.  All this sounds really stupid.

At least now we see the official policy: a $1000 USD account requires government ID and selfie. That's completely insane. My Poloniex account has a $2000/day withdrawal limit, and that's just with name and email address.

That certainly explains why it seems like everyone is having their accounts disabled at once: if you have more than ~ 0.18 BTC (or equivalent altcoins) in your account, they want your documents. Unbelievable! I'd like to see Shapeshift/Changelly support more coins. That's the upside of Bittrex--all the markets. No way I'm giving them my ID..... I'm glad my account was empty at the time. Two weeks ago, I'd have a few BTC locked up right now.

my account is disabled too with more than 1000$

they said:
For security purposes, once your account is locked there will be a minimum 24 hour wait period before it will be unlocked.

If you have not verified your account, please login and do so now as this is a requirement in order to have your account re-enabled. Please click here to begin, https://www.bittrex.com/Manage#sectionBasicVerification

For Accounts valued at over $1000 USD we require additional information for proof of identity.

A government identification and a selfie of you holding that identification where we can match your face and information. Please also write "Bittrex" and today's date on a piece of paper and hold it in the picture. Please make sure the text on your ID is readable in all photos. Note: This means we need all 3 things in 1 photo. You, your ID, and the paper with "Bittrex" and the date on it. Also we do not accept .pdf, .doc or zip files, or links to files.

For expedited support and to streamline support agents verifying your account please consider performing Enhanced Verification by visiting https://www.bittrex.com, log into your account and click Settings on the top of the page.

After a minimum of 24 hours has passed we will check your ticket and enable your account. In some circumstances we may require additional information.

Thank you,

Your Bittrex Support Team

Follow us on Twitter @ https://twitter.com/BittrexExchange

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i did all thing that they want but it is disabled yet! why???

My account also disabled.

I wanted to change my Altcoins to Bitcoin, now price of my coins dramatically decreased  and i am losing the money.

Is this for holding and saving Altcoin prices ?

my Account Has been Disabled for more than 48 hours. 
ticket #287100
Plz Enable my Account

I'm disabled as well with more than 100k In assets, And no support.
It used to be very reliable service. 

What happened here with this bittrex now!!!!!! I never use this again,asks for ID!

Bittrex disabled my account too!!!!!
help me plz.
Tanx

I have contacted them on slack, but they still tell me to wait, but until now I am still waiting.
My friend is also old enough to be able to access his account again. Good and fast service is needed to keep users there

Did you follow the way through the Slack Channel?

I think this is a new problem, but apparently this has happened in the year 2016.
Now bittrex is very difficult to respond, I have appealed more than 10X but until now my account is still disabled.
Will bittrex follow poloniex?

OK, Update:
I really have to give those guys some credit. After joining the Slack Channel, they solved the Problem within 15 min. and reenabled my account. Withdraw worked immideately!
Good Work Bittrex!

My Account got also disabled since 3 Days. Support not responding. The best is my account got disabled AFTER i deposited a significant ammount to my account and my enhanced verification got approved!
That is very annoying!
Bittrex should really not treat customers like that.

Hi,
Can you please check my case, ticket 238310.
My only wish to keep accounts separate and to be approved, to be legal
haste made mistake. please help me... i send you all documents you need.
Thanks in advance.