Topic: Bittrex ignores thousands of clients! - page 21. (Read 43593 times)

2fa trick didn't work, also they answered:
This ticket was entered as a 2FA ticket.  Agents working this view are not trained to assist you with this request.  Your request has been forwarded to the appropriate team.

Add me to the list pls too, disable issue, ticket: 630698

i receive similar reply from Ryan
#631185

Request #639573
Please add to list Name mismatch verification issue

Ok, the 2FA trick didnt work.

Just got an answer from the support. I also asked if they could help me with the verification, but no answer.

just got this from them:



On behalf of Bittrex I would like to apologize that your support ticket has not yet been resolved. I understand it is frustrating to have an account issue. I want to assure you personally that everyone on my team is working hard to solve this problem.

Due to an unprecedented amount of growth we are experiencing a longer than normal wait time resolving customer requests. I apologize greatly for this extended wait and would like to inform you that we are addressing this issue as quickly possible.

We are actively training new personnel and streamlining our processes to better handle the increased demand. Specifically, in the next week, Bittrex will be more than doubling our current support staff to handle the growth. The hiring of support agents will continue until we can provide the support our customers expect.

What can you do to help expedite a response from us?

• Duplicate tickets often slow down our agents and their ability to assist our customers. If you submitted two or more tickets for the same issue we kindly ask that you close the newer tickets, leaving your oldest ticket open.

• Using the proper form when submitting a support request is very important. Oftentimes the wrong form can lead to a wrong response and unfortunate delays in solving your tickets.

• If your issue has already been solved, please login to https://support.bittrex.com and delete any duplicate or outstanding tickets. Doing so will greatly enhance our ability to assist other customers.

We understand that waiting can be frustrating and we appreciate your patience and understanding while we scale our support team to handle the increased
demand.

My sincerest apologies,

Ryan Hentz
Director of Support



Thanks Ryan, I will wait even longer!

Sorry if my issue (long waiting time on verification) was unrelated, I hope the problems get resolved for everyone soon.

Like thousands of people. They did respond to like 6-7 people and solved their tickets, randomly it seems but not much more happened so it's pretty much useless to contact them there although they did say they would hire more people to help with their support team.

My ticket is #533223 . Name missmatch ! please help, thanks!

Please add my ticket #555294 . Name Mismatch issue

Since, they respond to 2fa remove request in matter of hours their support clearly works. They just dont want to verify accounts. The reason for this is unknown but cant be good...

I think Bittrex want people to keep depositing, then lock up their funds with this verification scam.

Other exchanges in the US under the same AML/KYC still allow limited unverified withdrawals, eg. Poloniex.
Bittrex are up to something, and it smells of no good.

My ticket : #483809
Name Mismatch short name instead of long name

It's been a month now !

Thanks

You get verified fast if you dont have problem like name mismatch. Then it takes//well I dont know how long it takes, havent been verified yet...

I got verified within a day without the 2fa trick today, any chance they are actually resolving stuff? Anyways just happy to get some alt coins again.

really annoying. Did anyone try to contact them on twitter?

Well, I think they should not at least allow deposits without verified account (for new accounts, that cannot withdraw anything without verified account). So if you have new account, you wouldn't be stuck in this really bad situation where you just wait and hope for the best.

This exchange is showing all the colors of an elaborate scam and it is manned by scammers. Verified or unverified, accounts are locked and trades are blocked. People should stop sending coins to their hot wallets. Stop feeding them more coins.

Complaints are ignored and nobody knows how to reach them to resolve all these open tickets. Their Nevada address seems to be a mail drop address. Where exactly are their brick and mortar offices? Amazing how exchanges can gain the trust of thousands despite having no verifiable physical offices, phone numbers, management and staff names, operational audit trails..

This is a nightmare. They don't give updates. They keep their customers in the dark and their entire user base is given the silent treatment.

Enhanced fully verified member

Request #691693

Dont any respond on twiter or custom service.

Ofeer is stuck and cant canceled or executed ....i cant retrive mine BTC back

Al i got is this mesage :

Error Cancelling Order
There was an error cancelling your order
Please try again. Error:INVALID_ORDER

ticket #567788 - other

12 days without answer.

2FA trick didnt work because they were not trained to solve my issue (deposit to wrong address, not the crosschain one).