but the question is, how do you know if your IP and account are banned while you can't enter because you lost 2Fa?
currently the BitVest.io representative has been inactive for a long time and one of the best solutions is that you just keep making support tickets so you get a response from the support team as @pawel7777 said.
Some casinos have this rule, for not being bad with the customer service, otherwise the casino can do anything to him.