Well, it turns out I can post outside the newbie thread today so I'll comment on my play yesterday. It was my fist time playing on your site besides a few minutes of play money BJ. I've read through the thread but not sure if anything is redundant.
Thanks for the extensive feedback! I've added a comp to your account to thank you for taking the time and effort to provide us with this valuable input.
1. The site is slick and game play is very quick. This is both good and bad. Early on, especially, I made numerous mistakes. The non-face cards look very much alike. I had a hard time telling the difference between them and would hit when the dealer was showing a 6 among other stupid errors. I should note I also had alcohol in my system too so that didn't help. Maybe work on the styling of these to make them a little more distinctive. Also, the actual table takes up a limited part of the screen which also made it hard to read the cards. Maybe some sort of fullscreen feature would help. Also, maybe a warning button if one tries to hit a hard 17 or above. Other than that the game play is pretty impressive however frictionless is not always best as our minds don't work in the same manner.
Thanks! We spend a lot of time making sure every single detail of the game-play runs as smoothly as possible.
Regarding the confusion about card values: We do try to make it as easy as possible for you to know your total by showing you the hand value at all times so that you don't even have to do any math. But, I also like your suggestion of the warning button - we'll look into adding this option.
I also like your idea for a fullscreen option. One similar feature we've been considering is an "enlarge" button, which would just make the table 1.5x-2x in size. This might alleviate many of the problems you were facing. In the meantime, you can use your browser's "zoom" functionality to make the table size larger.
2. I saw where you are going to add a rewards program. In my opinion, the best thing to do is to keep it simple both in receiving and the rules involved. A lot of people don't like the huge percentage bonuses and the attached rules. I never take them because of the limits attached to them and the rules that can complicate withdrawals. In other words, I would rather have a clean 20% bonus rather than a complicated 50 bonus. You can do things like have different games could count more or less for play through though. You want to avoid bonus hunters. Other rewards such as no deposit bonuses are good as well. Sometimes somebody just has terrible luck and the rtp is very low, figure out a way to give a bonus if they ask.
Getting the incentives right is indeed very difficult, which we're seeing as we plan our rewards program. Our current plan is basically offer a cash-back program, where the more you play the more you earn. We likely won't include straight-up deposit bonuses, because these are easily abused with bitcoins since it is nearly impossible to determine if the same person is the one making all deposits. Overall, we've got some really exciting and innovative ideas - the rewards program is going to be awesome!
3. Add a chat room, well maybe. I got banned from a casino, 3dice, because of personality conflicts with manager. But if you are doing 24 hour customer service it could make it a little easier. You can do other things with it as well.
In the long term, we are looking to include multi-player functionality, which will include features like a chat room. But for now, we are staying focused on creating the best single-player experience possible. We don't want to spread ourselves too thin and allow the product experience to degrade in any way.
4. I saw where you are going to add games. Typically in a casino, I play mostly play Pai Gow but don't that often on online ones. If you could add Vegas solitaire that would be neat. It's the only reason I miss 3dice besides the slots. If you are going to add slots, do a lot of homework and put a lot of effort into aesthetics. I also like 3-card poker. Back to Pai Gow though, I like the bonus Pai Gow that's available on MG casinos. Might be too much for now.
Right now we're actively working on Slots, which is likely going to launch in the next week or so. I appreciate the advice regarding the aesthetics - this is definitely an area we're putting a lot of focus on. We will be working on Three Card Poker following slots. We have also been working on Pai Gow for a while now, but we haven't heard a lot of demand for it - so it's good to know you'd be interested in it!
5. that's it for now, Anything else, I'll post.
Thanks again! Please do post any more feedback. The more feedback, the better!
