Our products come with 1 year warranty unless stated otherwise. Please read our terms and conditions for more details.
https://blackarrowsoftware.com/store/terms-and-conditions-en.htmlLimited Warranty
7.1 We warrant the Products against defects in material or workmanship, for a period of one year from the date of
purchase; we will, at no charge, repair the Products if they are determined by Us to be defective. After the warranty period, the Purchaser must pay all labor charges.
7.2 We will supply new or rebuilt replacements for parts determined by Us to be defective, at no charge, for a period of one (1) year from the date of purchase.
7.3 During the labor warranty period, to repair the Product, Purchaser will return the defective Product freight prepaid, or deliver it to Us. The Product to be repaired is to be returned in either its original carton or a similar package affording an equal degree of protection. We will return the repaired Product freight prepaid to Purchaser. All freight costs associated with replacement of warranty parts after expiration of the original labor warranty period are the responsibility of the Purchaser. We are not obligated to provide Purchaser with a substitute unit during the warranty period or at any time.
7.4 To repair the device under warranty, the customer has to inform us in writing or via email. We will then e-mail an RMA number, the shipping address and instructions. The product will then have to be returned by the customer to the specified address (to our factory or facility).
7.5 This warranty will apply provided that the Products have been used in accordance with the published instructions and does not cover normal wear and tear. Unless otherwise stated our products are for indoor usage only and using them outdoors voids the warranty. This warranty not apply to any of our products which should have been repaired or altered (except by us), tampered with or the seal case has been broken (if applicable), poured onto glue or any other kind of liquids / substances, subjected to misuse, negligence, or accident.
7.6 In no case shall our liability exceed the purchase price. The mentioned provisions do not extend the original warranty period of any product which either been repaired or replaced by us. The user is solely responsible for determining if the product is usable in his or her application.
7.7 We will not cover, under any circumstances, any customs or customs processing charges. Any such charges will be billed to the customer.
7.8 If a product has been returned for warranty repair and it is found to be in working order, we will charge a revision fee and the shipping fees to return it back to the customer.