Topic: Black Arrow 28nm 100Ghash Bitcoin ASIC from $0.49/GH/s - page 137. (Read 787050 times)

Reading this,

im guessing they are mining full steam ahead with OUR products.. !!!!!!!!

That makes two of us

I finally can end this nightmare for the experience with BA...
I got my refunds by BTC the amount I paid for my order last year. yes,in my heart it's not fair,but some better than none...

I will never do preorder anymore,mining is the lessness and meaningless work in the world...

good luck everyone! hope all you can got want you want..
for the customers here,I want to say,we all are victims...we are cheated by this bitcoin game..wake up !!!
go for your work , go for your friends and family ...forget about bitcoin if you can got out of this stuff like me now...

anyone need help or infos can contact me anyway..
regards

I think at the moment there are some realistic concerns that Black Arrow should address for its customers.

The first is the mystery surrounding compensation and the extra PSU's and shipping charges.  If they are that close to shipping as they say, this needs to be addressed.  People need to know what they need to know.  David and anyone else that monitors this forum should start to ask about this, because while shipping is important, people want to be sure they have ordered the necessary hardware and paid the shipping if that is what is needed.  Or if Black Arrow intends to compensate people further by including those things in the release, they need to let people know who have already purchased the PSU's and are now wondering if that was a mistake.

This needs answering.  It's important.

The obvious requests for further compensation above and beyond what was already promised is warranted based upon Black Arrow's own promise to match the value of what they ship vs the competitor's shipping.  This was not just mentioned way back in 2013, but also recently.  Black Arrow intends to live up to that promise, so if they make their shipping dates as expected, it's time to state what it is they intend to do.  People want to know, not just out of interest, but also because as miners we make strategic purchases to keep our hash-rate up.  If we're going to get more or less hash from Black Arrow, we need to know so we can plan our next moves.  

So it's time now for Black Arrow to discuss their compensation plan to live up to this promise, or just admit that they cannot afford to do more than they have, and live with the consequences.  The issue isn't going to go away, but it could bring about better customer morale if we hear about what the plan is going forward.

There are other questions on the table, but these two are the most important in my mind.  A lot of us have been very patient (A few of us have not been) and it's time for Black Arrow to provide the needed information.  Nobody wants to get a box in the mail with missing parts due to lack of information.

Maybe should have sold those block erupters and gpus in recent months and got some Antminers.

We've got an industry here where customers of the companies involved are the competition and are being dealt with accordingly. 

No not that long, I started in October last year. It was profitable enough that I decided to go all-in and get some real hashing power in November.

It's now June and I'm up Shit Creek without a paddle.

If you have been using block eruptors and GPUs then you haven't actually been in the mining business for a while.

All my block eruptors are off-line and all my GPUs are going off-line tonight.

Thanks to Black Arrow I've lost thousands in this venture and I'm no longer in the mining business.

All my block eruptors are off-line and all my GPUs are going off-line tonight.

Thanks to Black Arrow I've lost thousands in this venture and I'm no longer in the mining business.

To be transparent with our customers, and as your order has already been put in production it is difficult for us to issue you with a refund. However, we do not want to make anyone unhappy therefore we will do our best to refund your money by moving your order to a new customer.

As the team is trying to smoothen out the challenges with Prospero X3; we were told of the new updates from the management that was just released; and you can view the latest and complete updates/news on our website's news section by clicking this link - http://www.blackarrowsoftware.com/store/index.php?dispatch=news.list

We understand your concerns also your situation, and be assured that all efforts to expedite everything; is aimed to give our customers the best of our products and services.

Notes:
We received queries and suggestions regarding compensation packages. We will address the compensation issues as soon as we resume the shipping of the full spec Prospero X1 and Prospero X3 miners.

Few months ago we announced that we have a surprise in store for our customers. We will disclose the full details as soon as we resume the shipping of the full spec Prospero X1 and Prospero X3 miners.

We recognize the importance of this topic and our management team will address it accordingly.

However, we understand that you might not agree with us and we'll offer you the refund if you decide to go ahead with it.

If you wish to proceed with the refund, please understand and agree with the following:
1. We can only pay the same way the payment was made, Black Arrow is not an investment or insurance company and cannot accept to be taken advantage of.

2. A refund request is final. We will not accept to reinstate your order if you change your mind later.

3. As per agreed terms and conditions of sale, we are not obliged to issue you with a refund and this delay is acceptable. However, we are doing our best to keep everyone happy and we'll issue the refund.

4. To cover time used to refund this order, for each transfer needed to be made, we will charge 50 USD and all 3rd party fees. In some cases, we might also need to charge a further 30 USD handling fee for each incorrect or incomplete transfer information provided by the customer.

This is just friendly and honest answer to your refund query, The refund can be done only after we are able to ship the hardwares, as money collected are not just kept in bank account, but spent for the production.

Wait for a refund will be until we ship our devices and then your refund can be processed and issued.

Please feel free to contact us anytime for further questions, thank you.

The smileys should have been a clue that I'm in your camp, bud. Now, pass the hot dogs and marshmallows while the fire is still hot.  

Huh? PG are you saying you don't understand me or something else? I'm starting to feel like I'm in some sort of alternative universe.

Ahhhhh! Now, we clearly what you did there, pretending to...  

You clearly struggle with the English language.

EDIT: Maybe the dots just aren't close enough together for some people to understand. I'll try to fix it for you:

Bullshit PR spin is not about shoving rainbows and unicorns down peoples' incredulous throats, it's about writing the kind of thing you did.

BFL is US based which means it is easier to go after legally. This is happening. It gives people a sense of empowerment to be able to do something legally about the issue. BFL has been known to delay and fail for a long time now, but they have a longer history of eventually shipping a working product. Anyone buying in with them since the original ASICs knows that they will have a delay of some sort. BA is in China and tries to hide their personnel, so we have trouble finding a legal outlet.

BA claimed that they understood the BFL problem and told us that they would not repeat it. BA told us that the end of February was a very conservative shipping date that they would probably be able to easily beat. They obviously failed to deliver by a significant margin. They suck. BA has done a significantly worse job in the PR department than BFL by deflecting questions, refusing to provide straight talk about what is going on, and by constantly being caught in lies (or they are just terribly disorganized). All of this has generated additional concern about the ability for BA to ship a working Prospero at spec. In other words, their ability to produce working product is still questionable.

Yeah, people are jaded toward BFL. BA was supposed to be different, but they have proven that they are not.

Some people (tracyhh) are taking this to the nth degree, but most people are just expressing frustration that is completely justified. If BA is a legitimate company, and I think that should be questioned, they are probably expressing commentary internally that is just as frustrated, if not more, about the numerous issues they have had. It's part of human nature, so don't complain about people complaining here. If someone doesn't like reading this they certainly don't have to. You won't find any useful information from BA unique to this forum, so there is no need to read it in order to keep up. bobsag3 has some information from time to time, so just read his posts and ignore the rest if you aren't interested.

In the mean time, hopefully this ongoing saga will be interesting for future potential customers if BA decides to attempt a second generation miner. It will give those potential customers a more realistic picture of what BA is capable of producing and in what time frame. In other words, lots of delays just like BFL, and possibly not even a fully functioning product. This should keep reasonable people from purchasing BA product in the future, therefore every complaint is worth the effort it takes to write it.