Black Arrow 28nm 100Ghash Bitcoin ASIC from $0.49/GH/s - page 325.

talexeh

member

Activity: 89

Merit: 10

Quote from: bobsag3 on December 14, 2013, 02:17:18 AM

Quote from: merv77 on December 14, 2013, 02:03:54 AM

Quote from: bobsag3 on December 13, 2013, 03:09:21 PM

Quote from: merv77 on December 13, 2013, 03:01:56 PM

Hi Matt,

what about pending orders? is BAS going to honor the pending orders that have tickets dating over 7 days ago?
It's not fault of customer if you don't have man power to reply to tickets or emails. Is it?

What if shipments are delayed some lengthy time, will BAS give refund to whom wanted it?
I don't mean 1, 2 or 3 weeks delayed, but what if they were 1, 2 or 3 months delayed, would BAS be prepared to refund customers?

OK, these are simple questions lets see if they get answered or ignored.

I am working with them right now for me to help with their tickets, so we can get the response time much faster. I have hired additional staff that start work here in a few weeks, and I know they are working hard to improve their systems.

I cant speak on the refunds unfortunately, I am still discussing the options with them.

Hi Matt,

I originally was directing the post to 'BlackArrow Matt' (thanks for answering anyway), but I have 2 orders placed with BAS orders #154x (24/11/13) and #168x (25/11/13) and would like to change from BTC payment to bank wire payment. What would be the best method to contact BAS in regards to completing payment of my original 2 orders. If it's through Skype, what is their Skype name? Is it 'blackarrowsoftware'?
BTW, I have open tickets (over 7 days ago) and emailed them with no replies yet.

thanks,
merv77

That is there skype info.
I will take a look at your tickets and get them updated.

Bob, first of all, I would like to thank you for taking the initiative in helping BA with the support tickets & inquiries in this thread. Just a question here which should be pretty generic. I have 2 orders which are still unpaid; Order #1 (#247x) & Order #2 (#299x).

Order #2 was created due to the fact that I want to order 2 units of X-3 instead of 1 which was made in Order #1. Is there any way to amend Order #1 to reflect 2 units of X-3 instead? If I pay directly for Order #2 & ignore Order #1, it's not going to affect my chance of landing myself in batch 1, am I right?

bobsag3

hero member

Activity: 546

Merit: 500

Owner, Minersource.net

Quote from: merv77 on December 14, 2013, 02:03:54 AM

Quote from: bobsag3 on December 13, 2013, 03:09:21 PM

Quote from: merv77 on December 13, 2013, 03:01:56 PM

Hi Matt,

what about pending orders? is BAS going to honor the pending orders that have tickets dating over 7 days ago?
It's not fault of customer if you don't have man power to reply to tickets or emails. Is it?

What if shipments are delayed some lengthy time, will BAS give refund to whom wanted it?
I don't mean 1, 2 or 3 weeks delayed, but what if they were 1, 2 or 3 months delayed, would BAS be prepared to refund customers?

OK, these are simple questions lets see if they get answered or ignored.

I am working with them right now for me to help with their tickets, so we can get the response time much faster. I have hired additional staff that start work here in a few weeks, and I know they are working hard to improve their systems.

I cant speak on the refunds unfortunately, I am still discussing the options with them.

Hi Matt,

I originally was directing the post to 'BlackArrow Matt' (thanks for answering anyway), but I have 2 orders placed with BAS orders #154x (24/11/13) and #168x (25/11/13) and would like to change from BTC payment to bank wire payment. What would be the best method to contact BAS in regards to completing payment of my original 2 orders. If it's through Skype, what is their Skype name? Is it 'blackarrowsoftware'?
BTW, I have open tickets (over 7 days ago) and emailed them with no replies yet.

thanks,
merv77

That is there skype info.
I will take a look at your tickets and get them updated.

merv77

hero member

Activity: 574

Merit: 500

1.21 GIGA WATTS

Quote from: bobsag3 on December 13, 2013, 03:09:21 PM

Quote from: merv77 on December 13, 2013, 03:01:56 PM

Hi Matt,

what about pending orders? is BAS going to honor the pending orders that have tickets dating over 7 days ago?
It's not fault of customer if you don't have man power to reply to tickets or emails. Is it?

What if shipments are delayed some lengthy time, will BAS give refund to whom wanted it?
I don't mean 1, 2 or 3 weeks delayed, but what if they were 1, 2 or 3 months delayed, would BAS be prepared to refund customers?

OK, these are simple questions lets see if they get answered or ignored.

I am working with them right now for me to help with their tickets, so we can get the response time much faster. I have hired additional staff that start work here in a few weeks, and I know they are working hard to improve their systems.

I cant speak on the refunds unfortunately, I am still discussing the options with them.

Hi Matt,

I originally was directing the post to 'BlackArrow Matt' (thanks for answering anyway), but I have 2 orders placed with BAS orders #154x (24/11/13) and #168x (25/11/13) and would like to change from BTC payment to bank wire payment. What would be the best method to contact BAS in regards to completing payment of my original 2 orders. If it's through Skype, what is their Skype name? Is it 'blackarrowsoftware'?
BTW, I have open tickets (over 7 days ago) and emailed them with no replies yet.

thanks,
merv77

bobsag3

hero member

Activity: 546

Merit: 500

Owner, Minersource.net

I should have the wire payment gateway up late tonight early tomorrow, sorry for the inconvenience yall!

EDIT: The wire option is now enabled at checkout

takagari

legendary

Activity: 1050

Merit: 1000

Official resellers is the way to go. Next time don't bother selling. Just pick a few resellers. Let them deal with the people

BlackArrow Matt

member

Activity: 87

Merit: 10

just FYI, I am receiving your messages. I won't respond till I get to them. We're getting a lot of positive feedback regarding resellers.

bowser91

newbie

Activity: 20

Merit: 0

Thanks. Just emailed Matt.

bowser91

newbie

Activity: 20

Merit: 0

Quote from: goozman96 on December 13, 2013, 10:37:47 PM

Quote from: bowser91 on December 13, 2013, 10:16:33 PM

Can customers from the US order directly from Black Arrow? I would order from minesource.net but I can only pay in USD. Cannot get bitcoins in time to make it into the first batch.

They accept wire transfer, they just haven't set it up on the site yet.

How do you complete the order and pay via wire transfer if it isn't up on the site yet?

bobsag3

hero member

Activity: 546

Merit: 500

Owner, Minersource.net

Quote from: goozman96 on December 13, 2013, 10:37:47 PM

Quote from: bowser91 on December 13, 2013, 10:16:33 PM

Can customers from the US order directly from Black Arrow? I would order from minesource.net but I can only pay in USD. Cannot get bitcoins in time to make it into the first batch.

They accept wire transfer, they just haven't set it up on the site yet.

Im lashing at my web devs to get it done, its just taking a bit longer than expected.

talexeh

member

Activity: 89

Merit: 10

Quote from: BlackArrow Matt on December 13, 2013, 10:13:04 PM

Quote from: merv77 on December 13, 2013, 03:01:56 PM

Hi Matt,

what about pending orders? is BAS going to honor the pending orders that have tickets dating over 7 days ago?
It's not fault of customer if you don't have man power to reply to tickets or emails. Is it?

What if shipments are delayed some lengthy time, will BAS give refund to whom wanted it?
I don't mean 1, 2 or 3 weeks delayed, but what if they were 1, 2 or 3 months delayed, would BAS be prepared to refund customers?

OK, these are simple questions lets see if they get answered or ignored.

We're still accepting orders for batch 1 so yes, we're going to honor pending orders from over 7 days ago. No, it's not the fault of the customer if we don't have man power to reply to tickets or emails.

I'll look into refund options in the event we're late. I don't want to speculate on what if's at this point.

Will BA be sending those of us with unpaid order a reminder email when batch 1 quota is almost filled up? I'm going to do a wire transfer this coming Monday (just got back home from overseas) & kinda worried if my order (#2999) is still in time for batch 1.

bowser91

newbie

Activity: 20

Merit: 0

Can customers from the US order directly from Black Arrow? I would order from minesource.net but I can only pay in USD. Cannot get bitcoins in time to make it into the first batch.

BlackArrow Matt

member

Activity: 87

Merit: 10

Quote from: merv77 on December 13, 2013, 03:01:56 PM

Hi Matt,

what about pending orders? is BAS going to honor the pending orders that have tickets dating over 7 days ago?
It's not fault of customer if you don't have man power to reply to tickets or emails. Is it?

What if shipments are delayed some lengthy time, will BAS give refund to whom wanted it?
I don't mean 1, 2 or 3 weeks delayed, but what if they were 1, 2 or 3 months delayed, would BAS be prepared to refund customers?

OK, these are simple questions lets see if they get answered or ignored.

We're still accepting orders for batch 1 so yes, we're going to honor pending orders from over 7 days ago. No, it's not the fault of the customer if we don't have man power to reply to tickets or emails.

I'll look into refund options in the event we're late. I don't want to speculate on what if's at this point.

BlackArrow Matt

member

Activity: 87

Merit: 10

Quote from: merv77 on December 13, 2013, 07:05:21 AM

Quote from: Xian01 on December 13, 2013, 06:46:25 AM

Well poop. Have an order that is presently in limbo, and would like to know if I made the batch 1 cutoff myself.

Have been waiting for a response from sales about submitting a payment :| Order #229x

double poop, I'm in exact same boat. orders #154x and #168x for (6) X3's that was meant to of been a group buy with my friends.

now my friends that don't understand the bitcoin business think I've duped them. I'm fucked from both ends.

This is one reason why we don't allow group buys.
https://www.blackarrowsoftware.com/support/index.php?/Knowledgebase/Article/View/5/2/why-you-do-not-accept-group-buys

jerem2398

newbie

Activity: 42

Merit: 0

Quote from: abracadabra on December 13, 2013, 05:33:45 PM

Quote from: jerem2398 on December 13, 2013, 03:52:51 PM

Quote from: abracadabra on December 13, 2013, 03:43:49 PM

Just placed a large order, but have received no payment instructions.
I'd like to confirm that the order I just placed will be in the February delivery batch, otherwise I'll just cancel and not pay.

Please confirm.

Thanks!

Buy through the re-seller or from blackarrow directly?

If Black Arrow, add the sales manager blackarrowsoftware on skype Wink

. She is online now and offering sales support.

I was unaware of the "re-seller". Where does bobsag ship out of? If he ships from US, I'll cancel the original order I placed with BA and place with minersource.ne .ne would seem to indicate Niger, but somehow I doubt that.

I assumed on Feb 24th(if it works out that way) that Black Arrow will ship to their users and bobsag(minersource). And yeah he is based in the US. and as said earlier its minersource.net. Out of curiosity I went to check if that other domain existed to see if some scammer bought it hoping to rip off people Tongue

.

bobsag3

hero member

Activity: 546

Merit: 500

Owner, Minersource.net

We will offer local pickups- but we are moving to a massive new facility in CO, so pickups will have to be from there

.

ALSO: I now have access to the BA ticket system, so if you need a response feel free to PM and I can at least check on the status for you.

Stedsm

legendary

Activity: 3052

Merit: 1273

Quote from: DebitMe on December 13, 2013, 06:26:56 PM

Quote from: goozman96 on December 13, 2013, 05:53:12 PM

Quote from: abracadabra on December 13, 2013, 05:33:45 PM

Quote from: jerem2398 on December 13, 2013, 03:52:51 PM

Quote from: abracadabra on December 13, 2013, 03:43:49 PM

Just placed a large order, but have received no payment instructions.
I'd like to confirm that the order I just placed will be in the February delivery batch, otherwise I'll just cancel and not pay.

Please confirm.

Thanks!

Buy through the re-seller or from blackarrow directly?

If Black Arrow, add the sales manager blackarrowsoftware on skype Wink

. She is online now and offering sales support.

I was unaware of the "re-seller". Where does bobsag ship out of? If he ships from US, I'll cancel the original order I placed with BA and place with minersource.ne .ne would seem to indicate Niger, but somehow I doubt that.

They are located in Missouri.

Bob, if your out of MO, do you do local pickups? I live in Kansas City MO and could make a drive to pick up units when the time comes.

He has told me before that local pickups are no problem

Avadar

newbie

Activity: 24

Merit: 0

Holy smokes so batch 1 is still open? Do I need to create a new order or can I just pay off my existing order #854? Ill pm u bob

RHA

sr. member

Activity: 392

Merit: 250

minersource.net

abracadabra

hero member

Activity: 956

Merit: 1001

Quote from: jerem2398 on December 13, 2013, 03:52:51 PM

Quote from: abracadabra on December 13, 2013, 03:43:49 PM

Just placed a large order, but have received no payment instructions.
I'd like to confirm that the order I just placed will be in the February delivery batch, otherwise I'll just cancel and not pay.

Please confirm.

Thanks!

Buy through the re-seller or from blackarrow directly?

If Black Arrow, add the sales manager blackarrowsoftware on skype Wink

. She is online now and offering sales support.

I was unaware of the "re-seller". Where does bobsag ship out of? If he ships from US, I'll cancel the original order I placed with BA and place with minersource.ne .ne would seem to indicate Niger, but somehow I doubt that.

PEC07

newbie

Activity: 23

Merit: 0

Hey bobsag3

.

I sent you a PM earlier today. Please get back to me soon as possible. I believe there was en error in my order, hope to hear back from you soon.

Topic: Black Arrow 28nm 100Ghash Bitcoin ASIC from $0.49/GH/s - page 325. (Read 787066 times)