Topic: BTC Casino | News | Special Offers for bitcointalk.org Users - page 34. (Read 69011 times)

I have registered on here to express my feelings towards Btc-Casino.io and their ethic.

To make a long story short, casino had a maintenance during my bonus round (12 free spin on Gonzo's Quest) which ended up cancelling my free spin. It happened to me before on other casino (after all they are all using the same provider) and the game sessions are logged and therefore it's easy to be verified when the issue happened. It happened to me in the past at bitstarz and betcoin and either the session resumed automatically or support was able to validate the information and adjust the balance.

Now, If Btc Casino is using a method or doesn't track session ids or whatever reason they couldnt validate the information, I wouldn't mind as much what has been happening for the last 2 weeks.

As soon as there maintenance was done, I have contacted support explaining the issue and was helped by "Nathalie" (which was very friendly) and was told I would receive a compensation for the incident. Has to be approved by the "financial" dep blablabla which is normal and I don't mind waiting.

Since then, I have opened a ticket (as as I never received any updates on this) and as you can see by this screenshot it's ridiculous. The ticket keeps getting ignored and closed. Its been more than 2 weeks now and I am still waiting an update from the "financial dep"

I really don't mind that the maintenance happened during my bonus round and if anything, I would have most probably gambled away my winning from the round lol. But I think this shows a big red flag when it comes to playing at their casino.

I sincerely hope I am an isolated incident.

http://imgur.com/KPnhvtF

http://imgur.com/KPnhvtF

Hi All!
I'm Rob, new community manager of BTC-Casino.io
If you have any issue with our casino, please contact me via PM and we will resolve it ASAP
Also we are preparing a big update of our casino with really great new features
Thanks!

Anyone who would like to get in contact with BTC Casino, I suggest you go post here: https://bitcointalksearch.org/topic/coinprofit-1-bitcoin-casino-affiliate-program-866050


Coinprofit.io is the company that runs BTC Casino and PocketDice.


They like to post every monday and let everyone know how prompt their Affiliate payments are....

lol, you can ignore me, but this site is a real scam, others know

nice site . ilove the Ui of the site . 5 stars from me !!! 

I recommend you don't click foxs signature, as it would only encourage him to continue making shill posts for whatever site is in his signature that week.

i wish you will get your money, i got 18 btc payment within 1 hour, and it offers highest sports odds, and wonderful slots, card games there, that's why i like play there, which is the best one

Thank you guys for your responses, i appreciate it. So i will keep updating- this is day 9 still no payout- i know unheard of for bitcoin casino- they don't process on weekends, so at the earliest it is going to be 11 days, but now i am honestly doubting if I will ever get any payment from this place- they must really be behind on funds/payouts. I just saw someone win 4000 mbtc, and i am like good luck getting your winnings! I am just trying to cashout 2000 mbtc and am going on a week and a half! I wonder how many other people have not been paid yet- i will let you know if by some miracle i receive my winnings- obviously their process is unacceptable, but after all this i just want my coin! I worked hard for it! Lol

this casino is a scam, i recommend cloudbet, which offers instant withdrawals, click my signature to join.

as i read, cashout is harder than winning jackpot here. everybody has some issues.

Yeah, they have a very lousy withdrawal system. I kinda liked it (they have great support (except when it comes to withdrawal which they say would only be processed thrice a week or something handled by some other department), promotions and all the rest) but stopped since I had kind of the same issue, and lost it when I lost my patience he he.

tl;dr Don't play and lose your balance. Keep waiting and let them know you are still alive and want your balance every now and then (read: everyday).

I am sooo disappointed with this casino! I have been playing here for awhile, atleast for a year and have deposited many times. I finally hit a small jackpot of 3150 mbtc, and requested a withdrawal right away. After 4 DAYS, absolutely nothing. Chat service of no help, they just tell me to wait. Most casinos cashout within 24 hours at the latest. So then, some guy tells me my withdrawal request was too big, and i needed to make smaller requests- after 4 days of nothing! So, i figure fine. I make three smaller withdrawal requests for 1000 mbtc. I have received ONE, and now i am going on the 8th business day! I am scared i will never get it or it will take weeks or months- something has definitely gone wrong with this casino. I am willing to change my mind if they will just make this a priority and process my withdrawals- they need to fix their withdrawal issues asap. Please help if you can! Thank you

this casino is a total scam

Do not play there

THese assholes stole my deposit and they say i have to wait for their "financial department" which im sure doesnt even exist

or how can you assholes explain to me that this little issue takes more than 2 weeks to solve

Do Not play in this crap casino they steal your money!!!!!!!!!!

Update:

I've had my btc-casino account credited 510 mbtc (4 mbtc more than my missing withdraw)

I requested a cashout, and was told I should receive it within a week!?

I hope this is a case of customer service simply being uninformed...here is transcript, followed by what their terms say.  


14:10:28James
Hi Vlad, I finally was able to have my withdraw from over a month ago returned to my account
I have requested a new withdraw, will you please expedite it or give me a time frame on when it will be processed
for 510 mbtc

14:14:50Vlad
James, I do not know a time frame or exact period when it will withdrawn.

14:15:08James
can you find out

14:15:55Vlad
I know, that probably you'll be funded in a week.



I HAVE SUBMITTED A REQUEST FOR BALANCE WITHDRAWAL TODAY AND THE MONEY HAVE NOT BEEN PAYED OUT STILL? WHY?

Please consider that according to our Terms And Conditions payouts are processed within 24 hours after submission. You should also pay attention to the fact that your balance is not blocked and stays available for making stakes until the ordered payout will be processed.




FINAL UPDATE

Earlier today I finally received my withdraw for 510 mbtcs, so I will not be opening a scam accusation thread.

What a nightmare that was overall, but in the end they did pay me.

In response to BTC-Casino, I did not try to swindle you as I've already explained.  You've requested me to be polite and delete all my "lies".  I'll need you to be more specific though.  My timeline?  The screenshots of support chat?  The screenshots of your withdraw policy, and "instant cashouts"?  Let me and everyone know if you believe anything I posted was not true.

Update: I was paid 0.027 BTC (remaining balance in account after cashing in player points) and informed "As for the 0.506 BTC. We will resolve it on Monday"

Tomorrow (monday)  I will post and confirm issue resolved, or open a thread in scam accusations.  

I think the majority of complaints in this thread are from the same few posters who are either being over dramatic about a minor issue or making an issue out of a non issue and then acting as if every issue a new player brings up is reason to celebrate and taunt both the new player and the site.

Why did you try here? Why did you not read recent posts? This casino has worst reputations here, it had 3X rollover of every deposit robbery rule, and very sick system bugs when you get free spins, your games will be offline, and when you re-enter again, you couldn't track those spins any more, it is deliberately scamming players.

Well I've got the day off today, why not see how frustrated I can get over half a coin...decided to go on live chat and see whats up with the vanishing 506 mbtc withdrawal.

Found my previous chats with support archived, here's a few snips of our conversations that took place on 7/16, 7/18, and the last one from 7/19 (last thing I heard from them untill today)





So I decided to see what support would say, and sure enough it's my old friend Egor again...

Well I received a prompt reply from rep via pm here on forum.

They unblocked my account, and informed me I could withdraw my remaining balance of .99 mbtc - They told me it was because they believed fraudulent accounts were created under my affiliate link.  (again to emphasize, I did not profit more than 50 or 60 mbtc as an affiliate, and I deposited 40-50 times that ammount SINCE my affiliate link was active)

Anyway, they seem to have overlooked the fact that my issue is my missing 506 mbtc withdraw from almost exactly 1 month ago, and wasn't as concerned with the .98 balance (which I think is also wrong, but whatever)

When I look in my history, the withdraw has simply vanished.  I have only one other withdraw which was in may, that one is still there.

Luckily with the chat transcripts and support tickets I was just able to take a screen shot of, I can at least prove it existed?

I can prove a lot with the screen shots I've taken, but thats a pain in the butt, so hopefully they will just send me the btc and we can move along.


I did go ahead and cashout my 27mbtc worth of comp points and request a withdraw, we'll see how that goes.

Absolutely I still have issue with this casino, and my issue has not been resolved.

You can read about the delayed cashout in my previous post from about a month ago.
On july19th I receive this email:



DEAR PLAYER!

YOUR ACCOUNT IS BLOCKED.

To find out the reason of account block please contact online support.

You have received this email because you are registered at BTC-Casino.io/Terms and Conditions/To unsubscribe please follow the link You may address all your queries to [email protected]




The only reason I can think of for having my account blocked is to do with the affiliate program which I made ~.05-.06 btc off of in the weeks prior to them announcing it.  I shared my link and offered a small payment to players who signed up and made a deposit in my skype groups and suspect some of them may have not been authentic, it was only my intention to bring new regulars under my affiliate.  However, I was a depositing player, prob depositing 3+ bitcoins over the course of 30+ deposits all throughout, and I don't see how this could justify them basically stealing ~.6+ btc from me.  This is all just a guess as to why they did this.


Anyway as soon as I receive email saying my account is blocked:

I click the link and it says they are not available but to leave a message.

I try to log into my account, it says "server does not respond"

As soon as I got the email,

I email support, no response.

I try to create new account, it says "new accounts are not permitted in your country"

I've given up on the  .506 plus whatever was left in my account.  

I only feel guilty for not reporting back sooner to the forum, this is just such a pain in the ass to go over again and again!

If they make it right, I will be more diligent in updates if there is anything else to update.