I've made many deposits at this casino, and one successful withdraw.
On Tuesday I requested my second withdraw of 0.506
BTCSince then I've contacted support each day checking up, here is transcript.
Its now been 3 days since I requested withdraw. They keep telling me to just wait and seem to be making up excuses.
Also won't explain why they advertise "instant cashouts"
15.07.2015
20:55:41Aleksey
Hello, how can I help you?
20:56:01James
hi i cashed out 8-10 hours ago, but the funds are still in my casino account.
how do I get the instant cashouts?
20:58:04Aleksey
Payments in the casino take place in a queue, because of what may take time.
20:58:27James
why does it say instant cashouts?
on bottom of site
can I expect the cashuot today?
20:59:49Aleksey
So it happens
21:00:09James
so it does?
when?
21:01:52Aleksey
During the day
Thank you for contacting us. We are glad to assist you. For further information or if you have any questions please do not hesitate to contact us 24/7. Casino administration
16.07.2015
01:48:53Aleksandr
Hello, how can I help you?
01:49:11James
hi its been over 12 hours since i requested withdraw, why is balance still in casino account
01:49:56Aleksandr
James, just wait. You will get your money soon.
01:50:16James
when
i would be depositing to play more if this would of been taken care of
but i do not want to play untill withdraw is donw
then i start fresh
01:52:56Aleksandr
I hope you will get the money in few hours.
01:53:18James
ok me too thank you
01:53:22
Чaт зaвepшeн
16.07.2015
12:51:42James
its been over 24 hours, why is my withdraw still in my account
12:52:29Stanislav
Hello, how can I help you?
12:53:23James
my withdraw from yesterday morning
is still in account
hello?
12:55:06Stanislav
James, your withdrawal request is active and will be processed soon.
12:55:13James
when
it says instant withdraw on website
12:58:34Stanislav
Sometimes there might be delays on withdrawal requests where the amount is more then 350 USD.
12:59:10James
well mine is less than 350USD
13:02:19Stanislav
The amount of your withdrawal request is 506 USD.
13:02:40James
no, its 506mbtch
0.506 bitcoin
that $139 USD
13:09:26Stanislav
I'm sorry, there was incorrect information in our system. Mbtc was depicted as another currency. I'll send the request to our financial department to find out the reason of delay and to boost the withdrawal process.
Are there any other questions i can help you with?
08:02:15Eugene
Hello, how can I help you?
08:02:38James
hi, it's been 3 days since Ive requested my money
This is too long
can i speak with a manager
08:06:14Eugene
Unfortunately, for technical reasons, we are unable to check your application. Contact us in chat later, please.
Can I help you with something else?
08:12:11James
Yeah can I speak to your manager
I want my money, its been 3 days
I've made tons of deposits
08:15:00Eugene
As it was sad, please, contact us later. There is nothin that we ablr ti do at the moment.
08:19:37James
WHEN