Topic: BTC-E.com - Not Able to login! WARNING - They are not helping me! - page 4. (Read 7357 times)

Just because something is not regulated that does not mean a business in that unregulated field should provide absolute shit support. They are the worst I have ever encountered.

Why would people put 1000's of dollars in the hands of people who can't even bother to answer simple question (not me any more). They have a website in English, so for fucks sake get people who speak English fluently to provide that support.

It's not good enough, regulated or not.

There is no extortion there as far as i can see. If he was trying to get coins from you that he wasn't owed, that would be extortion. You have an opportunity here to rectify this problem and earn trust and respect from the members here

I will be keeping my eye on this thread.

Just remember that this is supposed to be one of the benefits of bitcoin and other alternative currencies, that they are unregulated. 

As soon as people start getting screwed over when companies become unresponsive, they'll quickly turn on the whole concept and demand regulation or exit all together. 

But anyhow .... yeah, I always transfer everything out of these exchanges as soon as I possibly can.  I don't trust any of them to be staffed or maintained properly.

DON'T give up friend... If they stole your money then fight it. Shit just doesn't go missing (see my post above about being an IT pro).

If enough people speak up then things will change, especially with their lame ass support.

I wonder what happened with mine. I verified my email address, then changed my password to a something long and then thought "I'll logout and back in to make sure everything works fine" and that when the problems started. I was up until about 3:30am crapping my pants that I had lost around 7k.

To be honest, I think this was deliberate on their side. Things like this just don't 'happen'. And just in case you are wondering I am an IT professional of 15 years that has been specialising is web development. I understand this shit inside out and back to front, so if you have any questions, just ask.

It's funny how the password reset form just stared working (I even got 3 emails from their support address a few hours ago).

In all honesty, I believe it it wasn't for this forum post, people would have lost a lot of money. I will never trade with them again.

Nope. Didnt do that... It was server sided. my account did not want to verify my e-mail got an error. It seems someone exploited my account and those of others.

I did type in the chatbox before it happend. So they got my account name probably... Then ran the exploit, it seems to be with account registered during the weekend, but im not sure. I am sure that he fixed it later because I registered a second account to test and could send verification e-mail perfectly. Now a few people including me are Fed and get no help what so ever...

Sorry to hear that.

I was so thankful when I saw all my Litecoins sitting there (1633 of them).... But I transferred them out to another wallet. I don't trust these clowns at all..

Did you click any links in the trollbox ?

Well they better give all access and Coins back or im not done with it.

Also had my account access taken away, been speaking to support all day with very few replies that made sense and the ones that did were not of any help at all. Still waiting to get my account back.

Didn't work for  me. I'm not sure where that e-mail ended, but, it wasn't my inbox. 

I knew that only to find out my 4.84 BTC is MISSING... BTC-E.com wont give it back!

Guys, good news, the password reset form now works. give it a try with your username....

Yeah this sucks for you guys waiting for customer support to help you out... though it reminds me of 2 lessons we all should learn from....

BTC-e was very quick to take on NVC on the exchange... seems they can be bought if the price is right....

and BFL customer support is the only customer support that seems as bad as the BTC-e customer support...

I think if we all want to be rid of the banking system and embrace the freedom crypto-currencies gives the individual... then BE BLOODY CAREFUL WITH YOUR MONEY!!! a post in here said to open an account, trade, then withdraw all... is sound advice for massive trades... otherwise only keep on account what u can afford to loose, Paper wallets are there for a reason.

I think it is a shame that BTC-e can not resolve this issue faster or with some degree of clarity here... one user is only talking about 4-5btc... that really not much for BTC-e to be looking to scam someone out of and tbh the publicity from this will be worse than the moneytary gains to be had from the lost account.  But what does seem to be the case here is BTC-e being overloaded with new users, scams, DDOS, and the rest.... not to mention the difficult language barrier that seems to be rearing its head in this instance... sorry but even I have difficulty understanding the btc-e responses on this post...

is there not an ICR node for BTC-e??

Is there not a helpful translator that can aid in this situation to see if the matter can be resolved?

If there is an issue with verifying the emails for accounts then should BTC-e not be eager to hear about this bug?

last thing i'll say is be careful!!! again its ur money, so up to you what you do with it, but sending btc worth near $1000 to a site that you have not been able to verify ur email address on should give you alarm bells ringing that you should hold off trading or sending funds into the account for a while.... its a lesson and these are changing times that we are a part of, be sure you take all necessary precautions to keep your funds safe.... Have you encrypted your wallet on your local computer?? have you backed up your wallet.dat file?? it doesn't take much for you too loose everything through poor planning... read round and find out what u need to do to keep ur funds safe, or ur gonna have a bad time.... there are people i know with wallets lost on formatted HD's with 100's of BTC in them and online wallets with lost passwords.... rather sad when u think what they worth nowadays... but least it takes some of the 21million BTC out of existance and makes my BTC more valuable.

TL;DR  BTC-E sort this out... get a translator to help clarify problems..... and users protect yoursleves...

Only matter of time before Pirate Fund Mark 2 scam comes along...

I am so pissed off with their lack of help. I even used the 'verify email address' feature to make sure my email address is right

Surely they would want to keep their customers happy? I have had 3 hours sleep becasuse of all this.

No news on my 4.84 BTC still not in my account.

Current opinion: DO NOT FUND YOUR ACCOUNT AT BTC-E.COM

так держать?

Customer support does not exist. Not a single answer in 24 hours, people that did get to talk to the guy were ditched in a couple of seconds. Things have to change drastically! That kind of attitude is eventually going to kill the whole thing. I wish I'd rather just mine coins andkeep them in my wallet, leaving BTC-e market alone.

This is not only unprofessional. Someone could at least check the e-mail inbox, if nothing else and tell us what is happening. I reported soon enough, so even if my account couldn't be saved, many others would not get into same cr.ap.

I was extremely happy about BTC-e. I thought it was the best market, with nice, simple interface. I don't want to share with others what I feel about it now.  

My mileage is follows: Register, enter funds, trade, withdraw funds. Though, I've lost my password, and it was the period of non-working email, I've regiestered to another one, entered funds, done trading, withdrew funds.

So I'd just better not keep funds at the marketplace for a long periods of time.

BTW, thanks for great service of BTC-E. I personally understand that you are probably in great stress due to spike of interest and load — I wish you to grow stable and так держать!

The thing is I like it to. Also I like a company who supports there clients. I dont see that. Secondly I really hope you get your savings back! I dont think I will see anything back because I posted here. But still I think its the right thing to do for the rest of us.