BTCjam is a great site, and we are up to 99+ in BTC loans paid back to this date. The only thing I would like to see improved is in regards to support. Sometimes they respond within hours, but sometimes days. That is how i found this thread, searching for others that may be having some of the same issues we are experiencing. A support member by the name of Brett has been very helpful, and seems to want to get the situations resolved, but I get a feeling that he is swamped with many other tickets, based on the time it takes to get a response sometimes.
Issue#1. Income verification:
We have uploaded a ridiculous amount of documents that prove income above and beyond, but they keep getting "rejected" for various reasons. Yes, our 2014 1099 tax form, bank statements with bank stamp, and bank manager business card/contact information, just in case they wanted to verify the information. All other lending platforms have accepted these documents, and approved our income, but for some odd reason, they keep getting denied by BTCjam. I wish they had a system like OnDeck, or Kabbage, where you log into your bank account, or PayPal, and pdf's are automatically uploaded to a specialist that reviews them. Takes less than 5 minutes, and booom!, your income is verified
Issue#2. Not able to create second loan:
We have always been able to start a second loan, even with one active. The site FAQ page even confirms that this is possible. The only requirement in the past, was to make at least one payment on the one active. However, when trying to create a new loan, we keep getting an error that reads something to the effect like "You need to verify your income first". HA!, I wish we could
Did they change the rules without telling anyone, or is it just a site glitch? My worry is that we won't be able to create any loan at all even after the one active is completely paid off.
BTCjam has been amazing up to this point, and I feel they may be growing faster than they can hire/train new employees. As a business owner myself, I know how hard that can be, so I do not fault them for it, and have been patient with these issues. I do wish they gave me an option to call in, or live cam chat, to speak to a manager/owner about these issues, because they seem like easy fixes if attended to by the right employee. Sometimes all it takes is a bit of proper delegation from the higher ups. They are still a new business, so I will have some patience.
Overall, besides for the support issues, BTCjam has been awesome. Some of our loans have been filled much faster than expected. As long as you are wiling to provide a bit of personal info, it is a great option for anyone looking to build credit in the P2P lending community.