You have 2 options, let your money hang in the air and let them fuck up your nerves (becuase they dont answer you).
or use my method, invest some hours to get your money and never use them again!!!
You dont need 26k , you need approx 1k or 0,5k and produce 26k of trading volume.
then yuou will be able to release your funds like i did. That makes only sense when your Funds are higher than the amount you will be loosing by trading fee's. Also try this better at night or when little trading is happening (relative big spread of buy sell offers)
so nobody is buying your offer (if your fast you need 3-4 sec to buy them back).
Also sending huge amounts or withdraw huge amounts is every time a bad idea! always make sure the first transaction (deposit or withdraw)
is a small amount to test the function of the site.
Secondly in the future be always sure your amount NEVER exceeds the limit you feel worry or getting mad if you get scammed
by (Bter,Cryptsy,BTC-e mt.gox, Coins-e) (At the Moment Bitstamp is the last company which didnt scammed me yet. anyway i will reduce my funds there to, back to oldschool offline wallets...)
I have tried that technique, and it has costed me a lot of money already. The only way bter can make this right is to refund my trading fees for this complete and utter BS I have gone through. Again, ALL completely their fault.