Topic: Bter.com cannot withdraw currency/funds - page 7. (Read 36331 times)

This is what they answered me using QQ :

No idea what it means at all ...
More than a week with my funds locked with no reason at all.

been trying to contact support via QQ for the last 5 hrs, yet no answer, maybe they still have to wake up.

So, they only reply to QQ?
I sent many emails to [email protected] and got no replies yet and I still can't withdraw.

I asked support in QQ about this problem, and thay send me this:


This looks like an error in trading software and disbalance of amounts. They deduct 0.0037 BTC from my account and now withdraw is Ok.

Hi,

Now it's about 2 weeks I have some alt-coins that disappeared on Bter during deposit,
I'm still waiting to have my real balance online.

I have tha same problem, support@ does not answer.


 

I'm still stuck in the funds error situation. I'll try the solution via QQ later. anywayn this has been really bad managed! can't believe been stuck for a week!

You may wish to try 30 FTC, then sign out of your account and sign back in and try the withdrawal again.

If that doesn't work, maybe try sending 30 FTC from your wallet to your Bter.com account, then try the withdrawal again.

You may end up with "Too many tries, please try again later."

Were you able to try again and were successful? What was the time frame?

I tried a WDC partial withdrawl and it worked. I will list in detail what I did.

At first I got an error code DTC 1577 - xx-yy. Not knowing whether x or y or both is the missing amount, I bought up the sum. Then I tried again and again error code showed up (with the values mentioned slightly less). One of the posters had mentioned that withdrawl magically worked the next day so I thought maybe they need some time to 'refresh'

Early next day I contacted them through QQ. I got a response asking for account id and error code. I provided them those and then they stopped replying. Today I checked my account and saw DTC amounting to xx (the middle number) has been deducted from my account. I then tried a partial WDC withdrawl and it worked.

I would like to suggest against keeping funds on Bter. It is succeptible to MitM attacks; technically even bitcointalk is more secure.

Wait, but they do have 2FA - but there's a catch. Sometimes it gets disabled for no reason. It happened to me once and somebody went into account and used my funds to trade with himself and clean out my balance. I lost quite a lot of WDCs, FTCs and LTCs. When I complained to bter I received a very heart warming reply, 'Sorry for your loss'

For some reason I seem to be on the receiving end of exchanges. Coins-E stole 12k PXCs, Bter lost me quite a big amount and even cryptsy misplaced 0.2 BTCs a few days back and now claim it is fixed. The exchange situation regarding alts is a joke.

New withdrawal error

"Too many tries, please try again later"

I have not withdraw any coin today. Unless they mean too many people are trying to withdraw.

fix the bug dang it! I can't withdraw at all. my funds are trapped in Bter too. I emailed support.

Thanks for explaining freeworm.

What is the irc address?
I tried on qq. I managed to get QQ2 who asked for my account and the error code. But then left it hanging. Lets see if it gets resolved tomorrow.

@sumantso try to contact staff on IRC channel.

I actually tried the solution. I bought up DTC to the required amount but still shows the same error.

OK, I got this issue resolved.  It is a bter bug and not something that had to do with having oversold the balance.  I knew that there was no way that I oversold my balance.  

What you should do to resolve this is to install the imqq (do it on a computer that you don't use to trade your coins if you don't trust the QQ program to not steal your info).

add all those bter support QQ IDs to your contact and wait for the China working hours to IM them, IM the QQ IDs that show that they are online (green dot status).  Some of the support people understand English OK, but most don't understand English at all and rely on the translator to understand the message.  So, keep your IM messages short and simple, tell them that you have a coin withdraw problem. Tell them your account ID and tell them your error message (don't worry about hiding the error code, I think they are just your transaction balances).  

If you are lucky, a competent person will take your account ID and your error code and tell you that you have an account imbalance of a coin type and that you need to "top up" with a certain amount of that coin.  If you are not lucky, you will exchange several messages before you get passed to a competent person.

You can use your current BTC balance to buy that amount of coins or you can transfer in the required amount (buy/transfer in a little more just to be sure).  

If you are brave and have a large reserve of fund, you can just buy/transfer in the coin that is giving you the error message to increase your balance until the error is resolved.  This way, you don't have to wait for support.

After that, the error/bug will be fixed and you will be able to transfer out your coins.  They make it sounds like you have a negative balance, but you don't, it is just some bug that they have.  You don't actually lose any coin after you "top up", you can just transfer out the balance after the bug is fixed.  

Hi,

Bter.com is verifying the agreement of the funds transfer-in/out and trading records.
Please send an email to "[email protected]" if you cannot make a withdrawal due to a "fund error".
There's a large volume of customer requests, please be patient.

It would be faster if you use QQ (http://www.imqq.com/) to contact our customer representatives at

QQ1: 930670188
QQ2: 930625188
QQ3: 417677728
QQ4: 1091544692
QQ5: 2795309276
QQ6: 2753561485


Best,
Lin

Still others have been having issues:

http://quark.freeforums.net/thread/1007/problem-withdrawing-bter