I can through HSBC but the only issue being is then Paypal will close my account and pursue me for the money.
The first email I sent to paypal and they basically told me to go and take a running jump. So I sent a follow up informing them a chargeback will be coming their way and undoubtedly a large number of chargebacks from other people so they may want to have a look.
If they send me another standard template email saying that they will not refund transactions over 45 days then the chargeback will be initiated.
I will also then take two massive dumps in two boxes and send them next day delivery by DHL to paypal and BFL to show my full appreciation of their professionalism and customer service.
Here is the email chain so far with paypal and as you can see their response is just some generic template.
Dear Chris,
Thank you for contacting PayPal.
If you haven't received your item or the item you received doesn't match the original product description we have a dispute process to help you and your seller resolve the issue as amicably as possible. Where possible, you should always try contacting your seller before disputing a payment through PayPal but do bear in mind that you have 45 days from date of payment to open a dispute.
Here's how to open a dispute:
Log in to your PayPal account.
Click Resolution Center.
Click Dispute a Transaction.
Select the transaction you want to dispute, and then click Continue.
Select I have a problem with an item I purchased or I want to report a transaction that I didn't authorize.
Click Continue.
Follow the instructions to finish opening your dispute.
If you do not have a PayPal account you will need to sign up to file the dispute. You will need to locate the original email receipt for the transaction.
Here’s how to get started:
Go to the PayPal website.
Click Sign Up at the top of the page.
Complete the sign up form.
You must enter the credit card number used to make the purchase.
Click sign up again.
After you opened a dispute, you have 20 days to communicate with the seller. Disputes automatically close after 20 days. If you can't resolve the problem, you can ask us to investigate by escalating your dispute to a claim within the 20 days. We won't investigate disputes filed after 45 days, but we will take note of your problem.
To learn more about your rights through PayPal Purchase Protection, click Legal Agreements on any PayPal page, then click PayPal User Agreement.
Please let us know if you require any further assistance.
Yours sincerely,
Punitha Vickneswari
PayPal
Copyright © 1999-2013 PayPal. All rights reserved.
PayPal (Europe) S.à r.l. et Cie, S.C.A.
Société en Commandite par Actions
Registered Office: 22-24 Boulevard Royal L-2449, Luxembourg
RCS Luxembourg B 118 349
From: chris.******.co.uk
Sent: Saturday, July ##, #### #:##:## AM (-##:##)
To:
[email protected]Subject: ManagingMyMoney (ID: C###-L###-T#####-S###-W######)
Form Message
customer subject: legacy
customer message: >Topic: 'Managing My Money'
>Sub Topic: 'Refund or cancel a payment'
>payment_action: 'refund'
>message: 'Hello, I ordered a product from Butterfly Labs on the 6th of April Transaction ID 1DP9********911G.
>
>I have asked the company for a refund as they have still not delivered the item and refuse to give me a refund. They also refuse to give a delivery date.
>
>They continuously lie about when the product is going to be shipped - saying a few more weeks each time - a few weeks pass and then nothing and they say the same again.
>
>Please contact them and ask when the item will be delivered, it will become very apparent to you that they will not give a date.
>
>I also know of a numerous other people that have not received their item and also have been refused a refund who also paid with paypal.
>
>It is now obvious they do not have the products and therefore should not be taking peoples money yet they are still taking orders!
>
>Please investigate this.
>
>I eagerly await your response.
>
>Best regards
>
>Chris'
