At some point in time I believe BFL changed their policy to "All sales final".....
I also believe there was a pop up on their "accounts" page... when they changed it... said "hey some of these things changed. Do you want a refund?"
Topic: Butterfly Labs refusing refunds? - page 6. (Read 5368 times)
It all depends on how you go about doing it, I got my refund no problem.
I asked incredibly politely, I have no reason to be malignant. I don't have anything against BFL other than that compared to emerging companies, they conduct themselves pretty poorly. I already gave the majority of my money to KnC and simply wanted to take what I had given to BFL a while back (simply because I don't agree with how they handle their business) and wanted to give it to the competition. If I get stuck keeping my order, oh well.
I was polite and professional as well.
How did you pay?
How long ago did you pay?
I paid end of April via PayPal.
Has it been 45 days yet?
It all depends on how you go about doing it, I got my refund no problem.
I asked incredibly politely, I have no reason to be malignant. I don't have anything against BFL other than that compared to emerging companies, they conduct themselves pretty poorly. I already gave the majority of my money to KnC and simply wanted to take what I had given to BFL a while back (simply because I don't agree with how they handle their business) and wanted to give it to the competition. If I get stuck keeping my order, oh well.
I was polite and professional as well.
How did you pay?
How long ago did you pay?
I paid end of April via PayPal.
It all depends on how you go about doing it, I got my refund no problem.
I asked incredibly politely, I have no reason to be malignant. I don't have anything against BFL other than that compared to emerging companies, they conduct themselves pretty poorly. I already gave the majority of my money to KnC and simply wanted to take what I had given to BFL a while back (simply because I don't agree with how they handle their business) and wanted to give it to the competition. If I get stuck keeping my order, oh well.
I was polite and professional as well.
How did you pay?
How long ago did you pay?
It all depends on how you go about doing it, I got my refund no problem.
I asked incredibly politely, I have no reason to be malignant. I don't have anything against BFL other than that compared to emerging companies, they conduct themselves pretty poorly. I already gave the majority of my money to KnC and simply wanted to take what I had given to BFL a while back (simply because I don't agree with how they handle their business) and wanted to give it to the competition. If I get stuck keeping my order, oh well.
BFL no good.
It all depends on how you go about doing it, I got my refund no problem.
BFL are scammers. You were scammed.
You cant get refunds because BFL is a scam.
I've bought/sold almost a dozen FPGA Singles since BFL started selling them. Only one had a fault. I called up and was walked through the "did you check this?" process with tech support. They had me ship back the faulty unit and had a replacement out within a week. I have a trade-in for three of my remaining singles, first one just arrived a few days ago. It's purring along at 58-59Ghz as I type.
Would I have been happier with this unit six months ago? Absolutely. Are they a scam? Absolutely not.
If you have other proofs, I'd be glad to hear them.
I guess whether they have grounds to stick with their terms depends when you ordered your rig.
If you ordered it months and months ago I guess you might have a claim but if you ordered it in the last month or so you might well be out of luck.
If you ordered it months and months ago I guess you might have a claim but if you ordered it in the last month or so you might well be out of luck.
You cant get refunds because BFL is a scam.
You aren't the same Big Toe from ASUSBOARDS way back when, are you?
I just tried to get a refund and they refused. They should be tagged as a scammer as previously posted, especially now that they are refusing refunds (confirmed). They just refused mine in an email.
Quote
Hi XXXXXX,
Thank you for contacting Butterfly Labs. According to the terms you agreed to on checkout, all sales are final. Now that shipping of orders has begun, refunds will not be processed. Your order will be shipped per your position in the order queue. Thank you for your patience and understanding.
For Jody's Customer Service Blog, and more, please visit our new BFL Forums at
Thank you for contacting Butterfly Labs. According to the terms you agreed to on checkout, all sales are final. Now that shipping of orders has begun, refunds will not be processed. Your order will be shipped per your position in the order queue. Thank you for your patience and understanding.
For Jody's Customer Service Blog, and more, please visit our new BFL Forums at
There wasn't an issue with BFL refunds previously.
What gives you reason to believe there's an issue now?
What gives you reason to believe there's an issue now?
You cant get refunds because BFL is a scam.
Hello,
Just want to know what everyone else is experiencing when trying to get refunds from this company now.
Thanks in advance for your input
Just want to know what everyone else is experiencing when trying to get refunds from this company now.
Thanks in advance for your input
Jump to: