Topic: C-CEX.com Trusted, Secure & Friendly Exchange Since 2013. 200+ Alts,USD,Low Fees - page 136. (Read 254651 times)

a few months back i was mining ETH with some ricady old gpu and would send it to C-Cex to exchange it out.... everything was imposed on the mining pool in automatic until one day i found my deposit never got there!  come to find out they changed their policy without sending even an email and voided my deposit! "Void means they took it and slapped me in the face with it! here is the discussion...
the reason i am posting this is now their deposit is down to 0.1 ETH but they still never accredited that transaction /deposit to my account!
And the ticket is still open!

anyway ... i warn everyone to  not use their C-Cex exchange because this is how they ..............



amorejaz 2016-10-31 04:01:25

hello, i did not notice the minimum amount for ETH was raised and i sent
29 Oct, 14:36 0.57664579 ETH
trxid 0x40fd1fc00bd2758a49df38e84ea7f6c27e8ce4dbbdb011952c602d28bca6d74d
to my address here on this exchange 0xa9c87c1c9fd17434a6f33257ccd2332caeb42229

how do i recover this and what will happen?

thank you very much in advance

C-CEX support 2016-10-31 22:00:20

Hello!

Minimum deposit is 1 ETH. We have it written under your address that "Min. deposit is 1 ETH". This limitation connected to design of ETH transactions and how we have to process them to post to your balance. We can have ETH deposits with no commission only because of this limitation. All deposits below 1 ETH are spent into resending commission and can't be credited to balance.
Have a good day! Let us know if there is anything else we can help you with.

Thanks!

amorejaz 2016-10-31 23:28:11

while previously the minimum was 0.4 ETH and having already inserted the address into the miner for payment last month or so obviously if i did not have funds in the exchange i would not be here to randomly check if by chance your company would change the minimum balance requirements on deposits! so the 0.57664579 ETH
is lost and you will not offer any solution other then you taking it and doing whatever?

amorejaz 2016-10-31 23:39:09

Date Amount Transaction
29 Oct, 14:36 0.57664579 0x40fd1fc00bd2758a49df38e84ea7f6c27e8ce4dbbdb011952c602d28bca6d74d
09 Oct, 10:24 0.97513847 0xe1c2b80ea208d4a3f366c9bac830dce2b1951633f1ee96b34dd34f55f8d10ff7
03 Oct, 01:24 0.50597275 0x41c061f8c559a68ca559974aaef21a3a2c4ff1f94b312cc15a29780ad0add1ae
30 Sep, 03:00 0.41731730 0x8084302d34f8f63b05f39e69dc2ddfda939781c4b92e77918cda6b9a05ecaa58
27 Sep, 05:02 0.48309005 0x780956e1294c4f2bf15164c0a0f7058c9f94613bd313cf0ba0faf6aa1d0b6e03
24 Sep, 13:02 0.76974049 0xcf128b6a60bfeae66fa71b66800e8381b7ba937db42e04ecaab09a4a5040c587
20 Sep, 08:04 0.80987867 0xbdf0a384065765ae85d6c1993b9d93e37e97c61bcd3037a9753bb5feb204e5e7
14 Sep, 03:06 0.43031202 0xc416e0a63ae82f2a4576d5ddaee2c6d82a6c00d232d00bf9290430a14fb6dbfe


if you change policy without advising people this is the issue you rise! in the last few months i have deposited less then 1.0 each time and as you minimum was of 0.4 i respected it and sent this but if you changed the policy and i sent again without your advising of it then i would obviously not go to look simply thinking you might change it. i dont feel that appropiating of 0.57664579 ETH for whatever reason you use it for is unfair!

C-CEX support 2017-01-21 19:38:36

Hello!

Apologies. We had unexpected issues with wallet server at the moment of support was out. Now it's fixed and fine - all deposits and withdrawals are served good. Sorry for inconvenience.

Have a good day!



They never  Accredited this to my account!